Bristan Reviews 4.101

Excellent service from the spares department

Teamwork -a highly cohesive group
I never felt like my call was being passed around like an unwanted intrusion
Always got back to me as promised
Never had to repeat myself when speaking to various people in the organisation
From my initial contact with Anthony I had complete confidence that I was in good hands with Bristan
That confidence prevailed as I was kept fully informed along the way
The communication was clear meaningful and timely
The product is well designed and superbly engineered
Health & Safety and environmental factors are obviously top kpi’s in Bristan
A pleasure to deal with such a well managed outfit
Mike Peto

The service and assistance given by the staff. Very helpful first class. Excellent

Very happy with service received. Engineer who attended was very good, explained everything and fixed the issue

HELPFUL AGENT.

Excellent and helpful service. Good quality shower.

Bought Bristan basin taps to replace old taps in my daughter's cloakroom, but the cold dripped badly after 18 months. I contacted Bristan (they are guaranteed for 10 years) and they sent out a new valve. Unfortunately the new valve did not solve the problem, but after another email they sent me a new tap. Annoying that the tap was leaking but the response from Bristan has been first class.

Great. Efficient service

Found leak in kitchen tap flexible hose. Contacted Bristan they identified the part. Offered plumber to do the job, gave a price and a date for their engineer to do the job or alternatively gave the price of the part for DIY. Also gave a discount on the part as this was the second time a product had been ordered. Offered Royal Mail delivery or quicker TNT delivery. Went for DIY option, quick delivery which was trackable. Part came promptly and extremely well packaged. Very pleased.

Very professional from start to finish, no fuss or bother

Brilliant, top class service. Great engineer. Great attitude to his work and customers.

The Bristan Mixer Tap was as described, this company stands over the quality of its products by dealing with the complaint in a timely dignified manner, excellent all round service.

I initially rang and spoke to Tony who kindly sent me some spare parts. Sadly after my plumber had fitted them, the problem was not solved. I called back and spoke to Sheena who spoke to her supervisor and they decided to send me a new tap. It is all working perfectly now. I am delighted to not have any puddles and amazed at the wonderful, quick service suppled by Bristan. Both myself and my plumber will be recommending Bristan products to everyone we know. Thank you all so much. I am delighted.

Swift services and help.

Really helpful man who sorted it quickly and pleasantly

Great communications - dropped a star because website was not fully interactive at the time - Bristan acknowledge theres an issuue with it

A product that had lasted over 20 years had failed (1901 basin tap in gold) no replacement was available and it was unlikely I'd find a ceramic cartridge replacement.

Was advised to look at the Heritage 1901 tap in antique gold - absolutely perfect - colour matched and tap style VERY similar

Great advice. A good company, friendly and efficient over the phone

I have a Bristan shower, black digital box which has stopped working. The customer service team is not able to send me instructions on how to remove or replace. The manual left when I bought the property is completely different to what was fitted. No info on their website, YouTube, no where. I’m stuck with a shower that does not work. They have given me the money for it but won’t give me instructions on how to remove and replace.

Good advice but disappointed about the pat no longer in production

I recently contacted customer services about an older unit with discontinued parts. I wasn’t expecting much beyond basic advice.
What I received instead was outstanding support. The advisor went above and beyond, sourcing detailed manuals and parts diagrams and guiding me through the process in a clear and professional way.
They could easily have drawn a line given the product age, but they didn’t. That level of customer care builds real brand loyalty, and it’s the reason I’ll be buying from this company again.