Bristey Reviews 

Found item I wanted,quick easy checkout. I just hope shipping is as fast as they claim. Bought item at a reduced price, seems to be alot for the money, but won't know until I receive it.

Great design quality product. Kids Love their boxes!

Do not purchase from this website.
I purchased a magnifying LED lamp based on the statement that it was despatched within 48 hours with a Union Jack flag next to it...so I assumed it wasn't from China. Approx 1 week later I received a tracking email saying it was enroute from China. I asked for a refund as the website was misleading. I was told by Bristey that was not possible and I would need to wait a further 3-4 days to process the order and then 7-14 days to deliver. I re-requested a cancellation but was refused.
The order was delivered some 2-3 weeks later but I was sent a totally different item. Again I requested a full refunded but was offered 20%, after following up, 30% and then a 3rd offer of 50% and to keep the wrong item. Bristey will not honour their own refund policy for incorrect items.
Avoid!
Oh and thanks for copying your generic reply from another review, I wouldn’t have bothered!

SCAMMERS!!!! Absolutely appalling service.

Order #BR19642 was placed over 5 days ago and still hasn’t even been dispatched. ITEMS ARE SHIPPED FROM CHINA. That alone is unacceptable, but it gets worse: the mobile number provided on the website for customer service is no longer valid, making it impossible to get any meaningful help or even an update.

Taking customers’ money and failing to dispatch actual order items 5 days in, is incredibly poor customer service.

I no longer want this order. I want it cancelled immediately and a full refund issued. Based on this experience, I would strongly advise others to think twice before ordering. All customers affected claim a CHARGE BACK FROM YOUR BANK

EDIT:

Dear Sam,

Thank you for your response.

I am not satisfied with the explanation provided. My order was confirmed over five days ago, and the issue is not simply that the package is currently “in transit.” The concern is that there has already been an unacceptable delay in dispatching the order, and I am now being asked to accept a further potential 7–14 business days for delivery after warehouse dispatch.

This is a very poor level of service. The delivery timeframe communicated to me when placing the order creates a reasonable expectation that the order will be processed and dispatched promptly, not that dispatch will be delayed and I will then be expected to wait an additional 7–14 business days.

Simply stating that the order is “not delayed” because it is technically within the transit window does not address the fact that there has already been a delay in processing/dispatch. Any internal distinction between dispatch time and delivery time does not change the fact that I have been left waiting considerably longer than reasonably expected.

I would therefore ask that you provide me with:

The exact date my order was dispatched from your warehouse.

The reason for the delay between my order being confirmed and it actually being dispatched.

The current location and status of the package.

A realistic and specific estimated delivery date, rather than a further generic 7–14 business-day timeframe.

Confirmation of what action you are taking to expedite the delivery.

If the order cannot be delivered within a reasonable timeframe, I will have no choice but to seek a refund. If this cannot be resolved promptly, I will also be raising a chargeback/dispute with my bank on the basis of non-receipt and failure to provide the goods within the expected timeframe.

I would prefer to resolve this directly with you, but the current response does not adequately address my complaint or provide any meaningful reassurance regarding when I will actually receive my order.

Please treat this as a formal complaint and respond with a clear update and proposed resolution.

LATEST UPDATE: ITEM STILL NIT DISPATCHED

Dear A. Aythan,

Thank you for your message, and we sincerely apologize for the delay.

We’ve checked your order #BR19642, and it is currently preparing to ship. Orders generally require 1–3 business days for processing, followed by an estimated 7–14 business days for delivery once dispatched.

As your order is already being prepared for shipment, we’re unfortunately unable to cancel it at this stage.

We kindly ask for a little more patience while our team completes the shipping process. We’ll continue to ensure your order moves forward as quickly as possible.

Thank you for your understanding.

Best regards,
Donna - Customer Support

Easy to find products and good value for money. Reasonable delivery price.

I purchased a toy plane for my grandchildren that plays sounds and has ramps and such. Although there were no dimensions in the description, I relied heavily on the photos shown(thanks, AI). I also gained some comfort in the fact that this is promoted as a British company,so no cheap rubbish here.
Unfortunately, when the toy arrived, it was less than a quarter of the size shown, and the sounds turned out to be what sounds like a story in Chinese!!. I emailed and requested a return and refund, which was acknowledged, but now there has been silence. Not a great experience, but one that is becoming more and more common.
Avoid buying from this company. I just wish there was an easy-access authority to report this to, so that this type of rogue trading can be stopped.

Terrible company. Do not use under any circumstance.
Shipping took a very long time. The instructions were difficult to understand. The return process is a nightmare.

Going to the (Bristey.com UK) website, there is a reassuring British Heritage label at the top of the page.
But there is nothing British about the dropshipped piece of Chinese rubbish that was delivered….

I ordered a “insulated lunch container is designed to maintain your food’s temperature for hours, making it fresh and ready whenever you need it", for my child to take to school.
Sadly what arrived, battered, 3 weeks later was a standard tupperware box, with a metal insert into which food was to be placed, whilst the plastic base was to be filled with boiling water. Not an insulated container, and certainly not suitable to thrown around in a child’s rucksack. This is not explained in the product description anywhere.
I contacted customer service to request a return (at their expense) and refund, and I have just been given the run-around since. Their phone number does not work, and their registered address is a dopbox in a building. The company is registered to a single individual located in the Phillipines.

TLDR;
Company with a dead phone number and no British Heritage despite the labelling, simply dropships Chinese trash. Refunds only if item returned back to China at your expense, but will do everything they can to avoid this. Have had to do a chargeback via credit card.

EDIT: Even their reply is written by AI. Nuff said

I was able to purchase the product without any problems. Very satisfied

Put in my order. Got emails to say that 2 of my items were ready to be shipped.

The buying platform looks very simple and pretty straightforward. I have just ordered it but haven't received the product yet. I am keeping my fingers crossed for the expected quality (value for the money). One suggestion as being a Marketing graduate - Ideally, adding any warranty information probably boost the demand with increased customer satisfaction.

A follow up from my previous review about this scam operation.
They replied to my review & said sorry & that they would be in touch shortly with an offer to work out a suitable resolution to the matter.
Interesting how all the replies to negative reviews are word perfect the same!
Anyone else noticed that?
As yet no communication from them & no offer of a suitable resolution as they state.
It’s obviously just more lies.
Has anyone actually heard from them with an offer for that suitable resolution?
I also believe that the majority of the positive reviews you see are fraudulent & self entered by Bristey to try to cover up their lies & in competence.
There too many poor reviews to be a coincidence.
As I stated in my initial review DO NOT DEAL WITH THIS BUSINESS. YOU DO SO AT YOUR OWN RISK.

Product and experience

The customer service from this company has been extremely disappointing.

My parcel was returned to the sender, but the delivery was incorrectly recorded as having been delivered to the recipient. I live in Manchester, yet the tracking information indicates that the parcel was delivered somewhere near London. How can a parcel be marked as delivered to me when I was never in possession of it?

I contacted Royal Mail myself, and they were unable to provide me with the delivery address. They advised me to ask the company to contact Royal Mail directly so that the situation could be investigated and the return of the parcel to the sender could be confirmed.

Unfortunately, despite explaining this several times, I have been passed from one person to another and have not received the help I need. I have been dealing with Janice and Manilyn, but unfortunately neither has resolved the issue.

At this point, I simply want the company to properly investigate what happened to my parcel, confirm its location, and resolve the issue rather than continuing to send me back and forth.

Based on my experience with the customer service and the way this issue has been handled, I would strongly advise potential customers to think carefully before purchasing from this company. I certainly will not be using them again.

I ordered this product on 26 August 2026, but never received it. The parcel was returned to the sender, yet I’m being asked for a “Certificate of Loss” to get a refund.

Very easy to manage website, delivery prompt.

It was super easy to order, I wish it had more pictures and future instructions though. Excited to get them.

I'm still waiting for delivery.....8days so far!
If I had known that it was going to be this long, I would not have bought it!

The product took weeks to arrive. When it did it was not the same as the description or the image on the website. So have been mis-sold. The aftersales is frustratingly non existent to say the least ( lots of apologising but no substance) and several weeks on am still going round in circles, they don’t seem to know what I have paid for, what they have sent or that because it was not as described I don’t want the same product as a replacement. Am referring to Trading Standards in UK as not complying with the Consumer Rights Act 2015. Would definitely not recommend.