Absolutely awful.. not drank tap water from my property for years, it stinks of perfume and chemicals... agents are useless and bosses are even worse profiting from polluting rivers and sea... Wish I... Toon meer
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As an angler you can imagine my view on our rivers but I have to give credit where it's due. Bristol water recently repaired a leak outside my driveway in Redfield and they dug up the pavement, repai... Toon meer
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A few hours ago received a text and an email that the local water pumping station had stopped working due to an electrical issue. Since then have only had very low water pressure (eg over a minu... Toon meer
Bedrijf heeft geantwoord
Had to contact Bristol Water regarding an issue with water bill. Had online chat with a lovely lady called Shelley. After taking my details she sorted everything for me including a refund. Made the wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Bristol Water has supplied drinking water for over 167 years, always striving to provide high quality services and value for money. We serve a population of 1.1 million customers in an area of 1,000 square miles. Our area of supply area covers Bristol along with Thornbury and Tetbury in the north to Street and Glastonbury in the south, from Weston -Super Mare in the west to Frome in the east. Wessex Water provide sewerage services in much of our area.
Contactgegevens
Bridgwater Road, BS13 7AT, Bristol, Verenigd Koninkrijk
- 0345 702 3797
- customer.services@bristolwater.co.uk
- bristolwater.co.uk
3,6
Gemiddeld
122 reviews
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Absolutely awful.
Absolutely awful.. not drank tap water from my property for years, it stinks of perfume and chemicals... agents are useless and bosses are even worse profiting from polluting rivers and sea...
Wish I could swap providers
26 mei 2026
Review zonder uitnodiging
Antwoord van Bristol Water
Hello, thank you for your review. We’re really sorry to hear about your experience and understand your concerns about the smell and taste of your water.
For more reassurance, please visit our Water Quality page on our website, where you can see how your water is tested and view the latest results for your area.
We recognise concerns about the wider environmental impact, and ongoing investment is being made to reduce the impact of overflows. Further information on this can be found on your sewerage provider’s website.
If you’d like to discuss this further, please don’t hesitate to contact us.
Thanks,
Ben
Very unprofessional!
Bristol water have dug the same hole in our small cul de sac three times, the last time they visited they left a large river of mud stretching the entire length of the road which has dried and been driven onto private driveways, despite several phone calls the mess is still there!
9 april 2026
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Kevin, thank you for taking the time to leave your review. I'm sorry to hear about the mud caused by the works we carried out on your street. I understand our team returned on Thursday to jet wash both the road and driveways. I hope this has now resolved the issue but if we can be of any further help, please don't hesitate to get in touch. Thanks, Ben
WELL DONE
As an angler you can imagine my view on our rivers but I have to give credit where it's due. Bristol water recently repaired a leak outside my driveway in Redfield and they dug up the pavement, repaired the leak, back filled it and resurfaced it in half a day.
Excellent work. (If this was ETM i would have probably been blocked in for a fortnight!)
21 april 2026
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Mat! Thank you for leaving us a review about the recent repair made on your pipework. I am so pleased your leak was repaired so quickly and with very little inconvenience. If this leak has affected your bill, please contact our billing team on 0345 600 3 600 and they will be happy to help. Ben 😊
Joke of a company
If you think Thames waters bad , go with bristol water there a total joke. Employed a bunch of clowns to change the meters , and they havent got the brains to leave you with a reading you can understand. Bristol water make excuses for these morons.
17 maart 2026
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Kevin, thank you for sharing your feedback. I’m really sorry for the experience you had during your water meter exchange.
We’ve sent you a copy of the meter exchange details with the correct readings for your records, along with a letter that should reach you shortly.
If you have any questions or need any further support, please don’t hesitate to get in touch.
Thanks,
Ben
Water meter fitting
We asked for a water meter which was delayed by eight months which wasn't great. However when they did come to fit the meter it was done very quickly and efficiently with a team coming two days later to fill in the site and take all the signs etc away. So good.
We also received a refund of the amount paid between the target date of fitting and the actual date which was a nice surprise.
12 maart 2026
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Karen, thank you for taking the time to share your feedback. We’re sorry for the delay in getting your water meter fitted - we understand how frustrating that must have been. That said, we’re really pleased to hear that once the installation team arrived, everything was completed quickly and efficiently. We’re glad the refund came as a pleasant surprise. If there’s anything else we can help with in the future, please don’t hesitate to get in touch. Lucy 😊
Bristol Water needs to answer the…
Bristol Water needs to answer the phone. It is almost impossible to speak with anyone. If had the option to change supplier, which of course I can’t because of their monopoly, then I would!
18 februari 2026
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Paul
Thank you for taking the time to leave your review. I’m sorry to hear that you’ve had trouble reaching us. We’ve requested your details so we can contact you directly and understand how we can best support you.
We want to make it as easy as possible for you to get in touch. Whilst we’re not currently aware of any issues with our phoneline, there may occasionally be short delays during busier times. If you’re still having difficulty getting through, you can also reach us via live chat, our online web form, or email.
Kind regards,
Ben
Compassionate and supportive
I’ve dealt with several advisors at Bristol Water and all have been excellent. Thank you so much for helping me to transfer my water utilities and for your compassionate and supportive approach.
3 januari 2026
Review zonder uitnodiging
Antwoord van Bristol Water
Hello! Thank you so much for leaving a review. I’m really pleased to hear that our compassionate team were able to support you and provide excellent customer service. If we can assist you any further, please don’t hesitate to reach out. Molly 😊
They have tried to increase my Direct DEbit by 56.25%!
For a second year running this bunch cowboys have tried to increase my Direct Debit WITHOUT MY PERMISSION AND WITHOUT DISCUSSING IT WITH ME FIRST. This year by 56.25%. I pay £32 per month and, after, six months, I owe them £45. How can a proposed increase of 56.25% be justified? Surely, this is just plain theft?
4 februari 2026
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Tony,
Thank you for your review. I’m sorry to hear that you’re unhappy with your payments . I appreciate that any increase can be unwelcome.
I can see that my colleague has already given you a call to explain our charges and the reason your monthly payments were adjusted.
We aim to read your meter every six months and after each reading we review your account, update your payments if needed, and send you a bill to let you know of any changes.
Thank you for making your recent payment. We’ve now updated your Direct Debit in line with your request and If there’s anything more you’d like to discuss, we're here to help so please don't hesitate to get back in touch.
Sarah
Had an issue with a pending payment and…
Had an issue with a pending payment and needed a billing breakdown. They always pick up the phone straight away. Today Becky specifically was so helpful in ensuring my entire enquiry was fulfilled before the call ended. You could hear the smile on the other end of the phone!!
4 februari 2026
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Gideon, thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that your issue with the pending payment was resolved and that the billing breakdown helped clarify things for you.
It’s great to know Becky was able to support you and ensure everything was fully sorted before the call ended. If there’s anything else we can help with in the future, please don’t hesitate to get in touch. Abi
I would like to leave very positive…
I would like to leave very positive feedback for Mr. Nawar at Bristol Water / Wessex Water.
I contacted the team today feeling very stressed about my situation, and Nawar was absolutely lovely. He was calm, professional, and extremely supportive throughout the call. He took the time to listen carefully, explained everything clearly, and reassured me that help is available and that I am not alone.
Nawar made me feel heard and understood, especially in relation to my health and financial difficulties. His kindness, patience, and respectful approach really helped calm me down and gave me confidence about the next steps.
This level of customer service truly makes a difference. Thank you, Nawar, for your professionalism and genuine support — it was very much appreciated.
Karolina
13 januari 2026
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Karolina
Thank you for taking the time to share such a lovely review. We’re delighted to hear that Nawar supported you in a calm and professional manner and explained everything clearly. Your kind words have been passed on, and I know they’ll be thrilled to read your comments.
This is exactly the level of service we strive to deliver every day. If there’s anything else we can help with, please don’t hesitate to get in touch.
Ben 😊
Support for Attorney
I dealt with several different customer advisers and they were all excellent. I was acting as Attorney for a relative who had moved to a care home. They gave advice about access codes, reduced direct debit and the process to follow once the house was sold.
17 december 2025
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Ruth, thanks for taking the time to contact us and let us know about the excellent service you have received. It is important to us that we provide a great experience so please do reach out to us again, if we can be of any further assistance. Ben
On one of the hottest days this year
On one of the hottest days this year, BS20 experienced water shortages, and the updates provided were unclear and not very useful, particularly for customers who are most in need. It seems there was a significant oversight in managing your network and addressing critical problems effectively.
29 december 2025
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Steve,
Thank you for taking the time to leave us a review. I’m sorry to hear that our updates haven’t felt clear or helpful, that’s certainly not the experience we want for our customers.
We’d really like the chance to look into this further and understand how we can support you. We also offer a Priority Services Register for customers who may need a little extra help, and you can find more information about this on our website.
We’ve reached out for your details but haven’t heard back yet, so please do get in touch with us when you can, either through our website or by giving us a call.
Ben
Paying your bill is absolute hell
Paying your bill is absolute hell
1. If you opt for digital bill, they won’t send it to your email - only notification
2. When you view your bill on the website, there is no option to pay - you have to find yourself the link to pay
3. You have to fill in details yourself though you are logged in and they should be able to know the details.
4. When finally you get an option to pay, there is no any advanced options like Apple/Google pay
5. You have to choose correctly card type though they can and do know the type by the card number.
Honestly one of the most awful experiences to pay by card. Like I am back 20 years ago. It is just shameful to have such an inconvenient and obsolete payment interface for a company of that size.
PS: happy to hear that this issue is being taken care of. Looking forward to the update and will update the review once the changes are introduced.
14 november 2025
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Victor,
Thank you for sharing your feedback. I am sorry to hear about the difficulties you have experienced while trying to pay your bill. I acknowledge your comments which highlight areas where we can improve, and we appreciate you taking the time to detail them.
We’re currently reviewing our online system to introduce a more customer friendly experience but I do I appreciate the frustration and inconvenience this has caused. We do offer various other payment methods which may be more suitable for you which can be found on our website.
If you would like to set up a payment arrangement or if I can be of any further help, please don’t hesitate to contact us on 0345 600 3 600, Monday to Friday, 8am to 6pm and Saturdays, 9am to 1pm, we'd be happy to help.
Jake
Super impressed with the service I received
There are planned works this week right outside my house, and I needed a few questions answered to put my mind at ease.
I called customer services and was connected to a chap called Liam and I'm so happy I was!
He was friendly, helpful and patient whilst helping my overthinking brain. Initially he was unable to locate the job on file, but instead of keeping me on hold, he offered to call back when he knew more, which he did within 10 minutes.
I'm just super impressed with the service and level of professionalism I received. Thanks Liam :)
12 november 2025
Review zonder uitnodiging
Antwoord van Bristol Water
Good afternoon, and thank you for taking the time to leave your review! It’s fantastic to hear that Liam provided such great service, answered all your questions, and helped put your mind at ease. I've passed this on to him and I know he'll be delighted to receive this feedback. If there’s anything else we can help with, please don’t hesitate to get in touch! Ben 🙂
Oscar is such a credit to Bristol Water!
I was helped by Oscar today after being hit with a hefty bill and being a single mum I was terrified of what type of payments I would have, Oscar was incredibly helpful when I was stressed to talked me though everything I needed too and keep the monthly payments low! What a fantastic person!
28 oktober 2025
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Samantha, thanks for taking the time to leave us a review. Oscar is so happy to read your comments and to know that although you found it to be stressful upon receiving your bill, you felt he was incredibly helpful and a fantastic person! I am glad we were able to support you with your payments and please don’t hesitate to contact us at any time, if you need any further assistance. We’re here to help! John 😊
Good customer service from Oliver babbs…
Good customer service from Oliver babbs today! He needs a pay rise
17 oktober 2025
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Christopher,
Thank you so much for taking the time to share such a lovely review of Oliver! I've passed your kind words along, and I know he'll be absolutely delighted to read them. If there's anything we can help you with in the future, please don’t hesitate to reach out — we’re always here to support you. Lorna
Oscar made all the difference!
Oscar made all the difference!
Oscar surpassed all expectations by his professionalism and efficiency, he solved my query, raised a complaint and provided a refund due to a credit in another address in under 5 minutes. If only everyone who works in customer service was like him! 5 stars all round, the future is bright Oscar!
1 oktober 2025
Review zonder uitnodiging
Antwoord van Bristol Water
Thank you so much for your kind words!
We’re absolutely thrilled to hear that Oscar made such a positive impact during your interaction. His professionalism, efficiency, and dedication to resolving your query in record time truly embody the level of service we strive to provide every day.
We’ll be sure to pass on your glowing feedback to Oscar.
Thanks again for taking the time to share your experience. If there’s anything else we can help with, we’re always here for you.
Excellent service!
Excellent service!
I was moving house and needed to provide a recent water bill as part of the requirements for the new house. I spoke to Oscar about this and he provided detailed and sufficient information required for me to get the water bill. I will give Oscar a promotion if I was his boss!
8 september 2025
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Chinedum,
Thank you so much for the lovely review! It’s wonderful to hear how helpful Oscar was, and I've made sure to pass your kind words along to him.
We wish you all the best with your house move. If there's anything else we can do to help, please feel free to give us a call at 0345 600 3 600. Our lines are open Monday to Friday from 8 a.m. to 6 p.m., and on Saturdays from 9 a.m. to 1 p.m.
Best, Lorna
I used Live Chat
I used Live Chat to advise of the passing of my mother. Stephen assisted me, and answered all my queries very efficiently.
5 september 2025
Review zonder uitnodiging
Antwoord van Bristol Water
Hi Nicola, thank you for your review.
I'm so sorry to hear about the passing of your mother. I am glad, however, that Stephen was able to assist you efficiently with your queries during this difficult time.
If there's anything else at all we can do to help, please don't hesitate to call us on 0345 600 3 600. Our lines are open Monday to Friday from 8 am to 6 pm, and on Saturdays from 9 am to 1 pm. Lorna
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