Britannia Lanes Reviews 274

Helpful friendly and competent staff at all stages of our removal.

I called 10 minutes before the office closed and got a call back from John at their Truro branch. He went through how I could get a box on line and explained how I could then access it.

I ordered a box online, did all that was asked and then went to the Falmouth site. The app was easy to use and gave us access to our space. No lock required for the box door as it’s all done through the app and blue tooth.

A very easy way to get storage and our experience is 100% positive. Just wish some of the other storage companies did the same. Great service and happy to recommend them.

We used Brittania Lanes self-storage in Falmouth. The facility is excellent, and the access system is absolutely seamless. When we discontinued our rental, only because we moved into a new house, Britannia Lanes was proactive in issuing a refund of the "unused" rent.

Brittannia Lanes were also a sub-contractor for our oversease house move, and their local Falmouth service was excellent.

Excellent service from first contact to the delivery of my belongings. As I went into storage I worked with 2 different crews. They were excellent, hardworking, respectful, personable young men. An absolute pleasure to deal with & nothing was too much trouble. I would also add that I found Britannia Lanes to be competitively priced & would highly recommend them.

We were so impressed with Britannia Lanes. The process through from initial quotation to collecting all the empty boxes and everything in between we could not fault. Any questions were answered promptly and the removal team went above and beyond. Our experience made the whole process dare we say, enjoyable. We would highly recommend.

Do not use this company if you value your possessions or enjoy good customer service in any way.
Our 4 day move went wonky from the off. Under resourced for pre packing, the giant van they sent to hold all of our possessions went away virtually empty. They were late/left early almost every day.
On removals day they turned up in a tiny van with no tail lift. Furniture that we had paid for to be dismantled wasn’t and if our buyers removals guy hadn’t helped them to get our expensive wardrobe into the van, hours after we should legally have left the property, it would probably still be kerbside.
We’d arranged for only essential items to be delivered on moving day, with the rest of our possessions being stored over the weekend, there was a leak in the van and boxes arrived in various states of decrepitude.
All of our garden furniture and big potted plants didn’t make it with us on moving day, as the removers timed out and there wouldn’t have been enough room on the van, or any means to get them into the van anyway. Thankfully, our buyers were very kind and allowed them to return after the weekend to complete the move.
The removals guys were good natured and worked as hard as they could but it was impossible. We were instructed not to speak to them at about 1 o’clock because the pressure was so intense, with our buyers removals being kept waiting outside until gone 2pm. We ended up finishing the packing ourselves. The two guys that turned up on removals day didn’t have a solitary break and one of them injured his hand quite badly but just had to carry on.
If you take the extra insurance out, which is a must, as payouts would be absolutely pitiful without it, do be aware that all claims for damages (there will be many) are to be made within 7 days. Neglect this at your peril.
Avoid, avoid, avoid.

Britannia Lanes were brilliant at every point of contact I had with them. Communication was excellent throughout! Our actual move went smoothly and our team of Leighton
, Mike and Dave were fantastic! They worked hard constantly throughout the day and were very careful - we had no breakages or damage at all. They were friendly and helpful and I can’t recommend them highly enough.

Overall great service and well worth every penny!

Turned up on time, worked hard, took care of our possessions and were polite and friendly.

Only one point was a couple of plants got slightly damaged in transit, but these things can happen and have happened to me before during a move (different company), and it was a very minor point.

Overall, a really good experience.

Thank you so sincerely for your management of my move and for being so kind and responsive with my dad and I - everyone at Britannia has made one of the hardest periods I've had much smoother and easier.

Leighton, Mike and Jimmy were all wonderful and so careful with all my treasures and kept us laughing all the way through the process. 

I know they probably didn't know what was going on under the surface, but they were kind, gentle and tactful with me and kept my spirits up over two very tough days. Truly class acts, the lot of them.

Andy and Lynn in the office were also fantastic. Helpful, patient and answered all our questions, even the ridiculous or repetitive ones.

Andreas, who did the survey prior to the move was also lovely and I can't recommend doing the survey enough. There were no nasty surprises and it was very quick and easy.

A friendly and helpful company definitely a 5 star service from booking and throughout the move and storage, to moving me in.
The team that did the moving it self were great and if I wasn’t sure the big furniture items was in the right place were happy to move it around, very carefully of walls and carpets, put the beds back together and mattresses in place.
I would recommend them.

Smooth and supportive from estimate stage through to moving.
Staff helpful and communication great. Moved from Devon to Kent.
Callum and his mate turned up on time, loaded the lorry carefully. Great lads worked hard and tidy on a very wet day.Blankets put down to protect floor.
Next morning we turned up at our new home, to find the lorry waiting outside.
Callum went the extra mile, making sure boxes put in right rooms, furniture handled with care and plastic put on carpets to protect flooring. A friendly team did a great job. No breakages or incidents.
Would recommend this company time after time. Top class.

Very helpful staff, a very pleasant experience all round. Great telephone communication. Very helpful removal staff. highly recommend this company. Thank you so much.

This company were willing to help us out at very short notice when our chosen company let us down.
The men who packed loaded unloaded and unpacked over 4 days were extremely hardworking, cheerful and friendly.

We employed Lanes to pack up our home and place into their storage. From the outset, Lanes were a joy to work with. Everyone with whom we came into contact (in person or via e-mail and phone) was pleasant, patient and knowledgeable. The packing of our home took 3 days and the crews involved were delightful and respectful of our home and possessions. After 2 months in storage, Lanes safely delivered our possessions to our new home. Callum and Harvey offloaded the huge truck with care and respect. They worked in a calm manner, were extremely personable and helped to make the moving process easy for us. Thank you to all at Britannia Lanes. We highly recommend Lanes and the Britannia group for a stress free move.

A superb team who assisted our move with great efficiency making the house move so very easy.

Everything went as Britannia Lanes said it would.
It was a small shipment, not a whole house. They have an associated company who collected the shipment on the day and time given.
The shipment arrived on the day and within the time frame given.
Everything was intact and just as it had been packed.
The staff were excellent representatives of the company. Helpful, placing heavy boxes in given places, considerate and polite. What's not to like.

We booked BL to pack and store our furniture. The agreement was for them to pack the fragile on the Tuesday and the rest of the property on the Thursday. The Tuesday packing started at 15:30 and finished at 17:00. This cost me nearly £400. On Thursday the guys worked from 9am but had a lot of packing to do in the time allowed so we weren’t able to see what was going on to the boxes.
When we had our furniture returned some weeks later, the television had a crack in its screen. They insist the invoice is paid well ahead of them doing anything. The quotes increased in value which I spotted and I had to correct them. There was a blank refusal to my claim on the tv as I hadn’t paid for insurance (a mistake on my part) but there doesn’t appear to be any duty of care from them. Poor attitude, they’ve got their money so….

Fantastic! I believe you pay for what you get and this company was worth every penny! Moving house is very stressful but Jim, Josh and Leighton were brilliant and made the process much easier than it could have been. Nothing was too much trouble, soo helpful and I’d thoroughly recommend using Britannia Lanes! 👌

The best removal company we have ever used and we have moved around quite a number of times for work
Their quote was a lot lower than other companies we contacted for this move.
The 3 young men that did our move were excellent and nothing was too much trouble for them. Very professional and very helpful and friendly
I would highly recommend Britannia Lanes
Thank you very much for making our move a lot less stressful than it could have been
Move day 20/11/2025 Sidmouth to Exeter

As always the men were friendly, overly helpful and did the move within the day comfortably. I’ve used Britannia Lanes many times and highly recommend them for cost and in particular their removal men