WEST CORNWALL REMOVALS Reviews 130

PLEASE DON'T USE THIS COMPANY!
Yes , they have some great reviews but what they have done to me, is vile !
I am 65 , I have Motor Neurone Disease . I have been fighting an ex partner, whom I left 18 years ago , he was a sexual , domestic and financial abuser . With the help of a very corrupt solicitor, Ben Jones of STEPHENS SCOWN in TRURO , he has managed to get a possession order on MY home to pay his company debts ! WEST COUNTRY REMOVALS COLLUDED WITH THE SOLICITOR, and removed all my belongings from my home ! My medication, my walking aids , my clothes , my grandchildren's toys , ashes of loved ones , everything ! I had no warning of this , they very cleverly did it , whilst I was away from home . I got no inventory, no price . A friend in Veryan informed me there were removal men at my home. I phoned , and spoke to either Brad or Tyler , which ever one it was , was unbelievably rude , I explained that he was helping an abuser , his response was he didn't care !!!!
This was 10 days ago and neither STEPHENS SCOWN or WEST COUNTRY REMOVALS have told me where my belongings are ?
However good they are at physical work, they have no morals , no integrity and both men are clearly bullies too ! YOU CANNOT CALL YOURSELF A FAMILY FIRM , IF YOU DESTROY FAMILIES !
PLEASE , PLEASE , PLEASE , DON'T USE THEM ! GO TO BRITTANIA LANES , THEY REFUSED THE JOB !

Have used west Cornwall removals for my last two house moves and will definitely be using them again! Service and care taken is second to none. Brilliant, local to Penzance family run business. Viv, Bradley and Tyler made a very stressful time very easy for me and my family, were always at the end of the phone and were more than happy to answer any questions I had. They have a special care for animals which was a highlight for me, highly highly recommend

Thank you all at west Cornwall removals

I had a great experience with West Cornwall Removals. From start to finish, the whole process was seamless. A special mention to Viv, Tyler, Pete, and Brad, who were all friendly, professional, and worked incredibly hard to make the move as smooth and stress-free as possible. They arrived on time, handled everything with care, and nothing was too much trouble. Their communication and attention to detail really stood out, and it was clear they take pride in what they do. I’d happily recommend West Cornwall Removals to anyone looking for a reliable, trustworthy, and professional removals company.

Friendly service and professional!
Thank you West Cornwall Removals for reducing our stress during our move.

We recently used West Cornwall Removals for our move, and I honestly couldn’t recommend them highly enough. From start to finish, the whole experience was professional, efficient and completely stress-free.

A special thank you to Tyler, who was absolutely fantastic throughout. His communication was excellent from the very beginning, keeping us informed every step of the way and always responding quickly to any questions we had. Nothing ever seemed too much trouble.

The whole team worked incredibly hard, treated all of our belongings with care, and went above and beyond to make sure everything was exactly where we wanted it.

If you’re looking for a reliable, professional removals company with outstanding customer service, I wouldn’t hesitate to recommend West Cornwall Removals. Thank you, Tyler and the team, for making what could have been a stressful day such a positive experience!

Used this company to remove and store our possessions for a short time and to deliver them to our new home. The initial removal and the storage was fine.
However the delivery out of storage to our new home was not good. They failed to secure our furniture and possessions properly for the 400 mile trip and consequently everything was thrown around in the lorry. Lots of damage was caused and lots of upset and stress for us.
The only thing we got from them was an insurance claim form, and that was it.
Their insurance requires quotes for damages to be repaired, and unsalvagesble items must be retained for inspection.
When you’ve just moved it’s already a stressful time. It’s not acceptable that you have the added stress and expense at a time like this. We certainly didn’t expect that they would be so negligent and careless.
They were very dismissive of our upset and one comment was “it’s just scuffs”.
Don’t use this company.. they cannot be trusted to be respectful towards your belongings and it seems they don’t care.
Unfortunately for us we paid upfront. If we hadn’t done that we certainly wouldn’t have paid the fee for removal out of store to our new house.
DO NOT USE WEST CORNWALL REMOVALS

In connection with a move from Cornwall to Gloucestershire, Tyler was extremely patient when waiting for us to give him a completion date (because solicitors took their time). Then when we eventually got the go-ahead, Graham and Aidan were very efficient and cheerful in packing and loading, and then unloading their very full wagon the next day - despite the rain.

An excellent service, we would highly recommend West Cornwall Removals.

We would like to thank all the team who moved us from Cornwall to Somerset for their care, consideration, courtesy and skilful handling of our possessions during the packing process, the move and the unloading.

We would recommend their exceptional service to anyone. In particular, they were able to help us at very short notice (exchange of contracts was less than 24 hours before the packing started).

Used this company once to storage then Cornwall to Coleford fantastic guys friendly and take great care would highly recommend

On recommendation, we used West Cornwall Removals for our recent move from London to North Cornwall. Half the price quoted by a London based competitor. They did the move across 3 days. Cannot fault at all. Worked hard, very accommodating, and very professional. Did all the packing, very securely. They were a great bunch of guys too. Highly recommend.

West Cornwall Removals and storage did a really Great job from start to finish. They were flexible when exchange dates changed and were brilliant at getting back to me. They arrived on time prepared and worked hard to achieve our deadline

From booking to packing to arriving.. what can I say.. fantastic!! So polite.. so professional and funny too! Made a stressful day not so stressful! Nothing too much trouble.. had a real headache trying to find a company ready for exchange to move my parents up to Bedford.. all the guys.. a huge thank you from us all!! Sorry about the length of the garden! 11 out of 10 from us!!! 😊

First class service, they go over and above to make the experience as smooth as possible.

We moved from Cornwall to Denmark and hired West Cornwall Removals. Prior to the agreement we was presented with a fixed price after we went through 3 meetings to make sure all was agreed. On the day when they should pick up they realised that they could not have it all on one lorry and following we accepted a price for a smaller 2nd lorry. The 2nd lorry would be delayed and we could expect it to take into the first week of January however it ended up being 3 weeks later than promised. The first lorry arrived as planned and everything was in good order. However when the 2nd lorry arrived nearly a month after it was in such a bad order and they demanded the remaining payment before the driver would arrive. Unfortunately we agreed to release the remaining payment just to discover that we had a lorry full of damage goods, missing items and a complete unorganised lorry where our dear items was complete jampacked, bended and broken. To add to the story the lorrydriver asked us to sign a document before he open the lorry, in which we agreed that damage items was a risk and we would not be refunded. The document we refuse to sign. We called them admitely when it became clear what the situation was and was told that we should take pictures and make a list of damage items and they would be replaced or paid for. And the lorry driver was on his own only assisted by his youn daughter and suddenly it was our responsebility to help him emptying the lorry. Since we have only very little response and was asked to go out and get repair prices even if a lot of the items could not be repaired and we gave them prices for replacement which they ignored. So all in all a dreadful experience

Amazing service from a very friendly and welcoming company … Tyler organised and kept communication going and Peter helped me move my doggy and 2 cats he was absolutely amazing. My nervous dog took to him within minutes - we were very well taken care off. Highly recommend 5* thank you! Thank you!

Great service from Tyler, Dylan and the team. Responsive, helpful, and friendly. Would definitely use again and recommend.

First class service from Tyler and his team. We moved from Sussex to Cornwall and they made the process incredibly smooth. Graham’s driving skills were the most incredible whilst reversing the truck up a narrow Cornish hilly road to the house, amazing! All the team were cheerful, friendly and hard working. Couldn’t ask for more.

Moved from Hertfordshire to West Cornwall.
Our date changed but Tyler was adaptable with our booking. Tyler responded within minutes when we raised questions.
Team arrived on time. Dillon and Josh worked very hard all day. The absolute be we could hope for. We couldn't have asked for more. Furniture was kept on the lorry for 4 days until purchase was complete. Bradley, Ollie and Pete moved us in. We would thoroughly recommend and would certainly use again

Thank you West Cornwall Removals........from a chat about removals & storage to rescuing my broken Bongo !!

I can't praise you enough for going the extra mile for me..........my first encounter with you and definitely not my last.........old school customer service and graft is alive & well down in Kernow !!

We selected WCR to move some furniture to two separate locations upcountry; although collection was delayed - and the communication of this could have been better - once the date was refixed, the team did a great job collecting the items and delivering them to the two locations the same day: they were pleasant, friendly and helpful