BriteCo Reviews 58

I got an answer to my question in a very timely manner

Stephany was great and helped this old guy upload the needed information.

As both a jewelry store owner and a BriteCo client, I can honestly say I have had a really good experience with them. The customer service has been great, onboarding was easy, and everything has felt clear and straightforward from the start.

What really stands out to me is the claims process. I have unfortunately had to help a few clients through claims, and that is usually when you find out what kind of company you are dealing with. BriteCo has been fair, honest, and transparent, and that has meant a lot to me.

That is why I feel good recommending them to my own clients. I have seen how they handle things when it really counts.

Was a piece of cake to get my engagement ring insured. Will be a consumer for years and years to come!

I really liked that I didn’t have to deal with paperwork or multiple phone calls. Everything was done online, from uploading documents to reviewing the policy. It felt modern and efficient

RUN!!!! They try there best to destroy you after something bad has happened just so they can sizzle out of paying a claim that you purchased!!!!!

Briteco makes it very easy to sign up for jewelry insurance (which everyone should have!). If you never have to make a claim, they are great for peace of mind. However their claims department is abysmal, and I cannot recommend them if you are ever in the unfortunate circumstances of needing to file one. They dragged me on for months and months (9 to be precise) for my claim, ultimately denying for some loophole or another that they spent those months looking for. For that reason, I've cancelled my policy with them and moved elsewhere.

I lost this ring my best friend gave me last year which wasnt insured and it was genuinely devastating like told myself never again after. A coworker mentioned she has a seperate policy instead of relying to her home owners alone and suggested me to do the same. Got BriteCo shortly after and the thing I appreciate most is this clause called "mysterious disappearance" meaning if you just have no idea where something went they still got you. Thats exactly what happened to me last time and i already recommended it to two people in my family

I have a Rolex submariner and an older omega speedmaster that I care about and my buddy who is really into horology kept telling me to get them insured. Then this one afternoon i sat down after work and started looking at insurnace vendors. I choose BriteCo becuase they offer similar coverage if not the same as hodinket or others but the cost was cheaper. Like for the same loss or theft and even mysterious dissaperance I was seeing elsewhere the premium came out lower than I expected..really happy I finally got this sorted!!

I kept being lazy about insuring my engagement ring for around two years because I thought it to be complicated. A friend mentioned she used Briteco after her bracelet got stolen and thats what made me look into it. It didnt take long to purchase a policy from them and it was simple. My ring is appraised at around $6k and i pay bout $120 a year.

Insured my late aunt's 1950s Van Cleef & Arpels brooch and matching earrings set, appraised at $8,900 in Chicago. Briteco process was efficient and straightforward. Uploaded appraisal from a certified gemologist on Michigan Avenue, paid first month's premium of $12, approved within 48 hours.

Coverage includes travel which is essential since I wear these pieces to events. Website navigation could be smoother and I'd prefer a dedicated phone line for questions, but the core product delivers what it promises at a fair price point.

Received an Omega Seamaster from my company for 15 years of service and wasn't sure how to handle insurance for it. Got it appraised at a jeweler in Midtown which came back at $9,200. Checked with my liberty mutual homeowners policy in Westchester and found out watches were only covered up to $2,500 which didn't make sense for this value. Looked into standalone options and went with Brite Co. Application took around 4 minutes with uploading the appraisal PDF. Approved in 3 business days paying premium about $118 yearly and the coverage includes accidental damage and mysterious disappearance.

Just got Cancellation insurance from them and it appears that they exclude almost every reason to cancel a wedding from coverage. Absolute waste of money.

I travel a lot for work and was worried about my jewelry being covered abroad. There’s worldwide coverage is standard so I don't have to call and update them everytime I leave the country.

i had a specific question about the security alarm endorsement on my policy and called their support...i spoke to a real person immediately who was knowledgeable and friendly.

After comparing quotes from three different providers, this business was the clear winner. I am saving a significant amount of money and actually getting better coverage than my previous plan.

UPDATED: I have an existing policy with them for several pieces, and the website seemed unwilling to let me add pieces to my policy. BriteCo contacted me and was able to add the pieces manually. Very happy with their customer service.

Sheena from BriteCo did a great job of following up with me and quickly resolving a billing question I had. Thank you!

Great efficient and friendly service.

BriteCo canceled my policy twice without a clear explanation. Only after I requested details under state law did they say my appraisal had “material discrepancies,” though the information was consistent. They also claimed I was barred from reapplying but never included that in the cancellation notice, only in fine-term.

After my initial trustpilot review outlining my experience, I was assisted in getting a policy but for less than half of what my rings appraisal came with. They were quick to respond and follow through after that.