Britishbedco 

Excellent service and great customer service

Buying our new bed was really easy and lots of reviews later we took the plunge on this one.
Quick delivery and easy to put together and great solid bed, storage is amazing!

Excellent service highly recommend

Outstanding customer service and delivery.

Absolutely love my new bed & mattress. On time, great quality & would definitely use this company again

Great experience! Bed is as exactly as described and was easy to assemble. Wouldn’t hesitate to order again. Thank you!

Very happy with my bed ! Good experience thank you.

The best beds so far. Am yet to buy another bed .

The bed is easy to put up very good quality would buy again

Great bed. Looks as advertised. Fast delivery after order and easy to assemble compared to other beds.
Would purchase again.

Brilliant quality bed looks exactly like the pictures on the website. Delivery was quicker than expected considering I went for a superking and live in Scotland. Easy to assemble didn’t take long at all, Overall 10/10 experience

Excellent service and stunning bed, great value and really pleasant delivery guy. Thank you 😊

DO NOT ORDER FROM THIS COMPANY!!!

They was quick to reply via email until I sent a complaint, now my emails are being ignored.

The bed was not as advertised, also faulty. The fabric is ripped in multiple places, holes missing where there’s meant to be holes to put together. The website shows the bed with feet, there is no feet on this bed.

Absolutely awful product and awful customer service!

Poor quality
Got a Hugo Tall Panneling bed . Quality not so great , no instructions and not enough screws to assemble the bed .
Few parts of the fabric is already ripped.

They say 30 min to put together which is a joke , we had to assemble but screws are missing in so many parts let’s see how long it last .

Would give zero stars if I could. Ordered 2 beds, only one came on scheduled delivery. Delivery man said his notes only stated one bed. Checked my order, had now updated to say both beds had been delivered and signed for. Rang up and spoke to a very rude man. No apology, not bothered, so unhelpful. Said would get it sent out. Asked when and when would be delivered. All I got was "this week" Then said I would be here "before Saturday" - this was already 2 weeks after ordering. No surprise, second bed never turned up. Tried calling but noone answers. Over 3 weeks later still no bed and on rare chance of speaking to someone, still fobbed off. Bed still not been dispatched. We paid someone to assemble the first bed. Wow what a disaster. The bed resembles NOTHING like the image online. They are stealing online images and using them to represent beds that look nothing like the actual beds they send. It also came with many parts missing. The image online had feet and a solid headboard but the bed we received had no feet and a paper thin, cheap headboard. The bed quality was appalling. Wasn't worth a tenth of the price. After getting no contact from this awful company, I had to contact my card issuer who refunded us as the second bed never arrived. Thank goodness it never, to save us the hassle of returning. The first bed, still with missing parts, was returned. Would never deal with this company again. Fraudsters who falsely advertise.

Terrible. Purchased Samples as was opening to buying a bed from the website. Samples never arrived and no help from support team.

Avoid dealing with Adam McCann, very rude and unhelpful

We bought a divan base from British Bed Co in March last year. The original base broke and we were sent a replacement part but the bed itself is awful - there is a solid wooden plank in the middle of the divan base which is extremely uncomfortable and is causing me and my partner back/side problems. The divan base was recommended by a member of their team but honestly I would be more comfortable on the mattress on the floor. I now need to replace the bed after not even a year. They look great but are cheaply made.

Really bad service. There was no contact at all. I waited all day for my wrongly delivered bed to be picked up. They didn’t mention on the website that the bed is split into two halves, and the quality is not good. The worst part is trying to contact them—they never answer calls and their communication is very poor.

Scam
Ordered a bed told it was coming next day so put my old bed in the garden all ready for my new bed to get a txt van broken down will be in touch ! Still nothing no reply no emails back absalute shocking don’t bother rip of merch

I ordered the Hugo Luxury Tall Panelled Bed With Contrast Piping. While the bed itself is decent, the overall experience was disappointing.

The product was advertised with feet in all images, including when selecting the ottoman option. When the bed arrived, it had no feet and cannot have them fitted due to the design. The appearance shown online was a key reason I chose this bed, so this was disappointing. This was never made clear on the website and felt misleading.

When I raised this, communication was poor. One response was written in all capital letters and came across as rude and abrupt. It took multiple emails and requesting to speak to management before a partial refund was offered.

A metal support bar was also missing from my delivery and had to be sent separately after I chased this up.

The issue was eventually resolved, but only after persistent follow-up. Better communication, clearer product descriptions, and more accurate advertising images would significantly improve the customer experience.