BritishGram Reviews 

818
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

A reliable company with a great selection of bulk foodstuffs, reasonably priced and delivered in a timely manner. I have used several similar vendors over the past year and Britishgram are the only o... Toon meer

Beoordeeld met 5 van de 5 sterren

Ordering my favourite Rubicon drinks knowing they will be delivered in a few days and delivered as per delivery instruction is 5 star with British Gram. The drinks at a very competitive price. What... Toon meer

Beoordeeld met 3 van de 5 sterren

There is little choice of Squeeze-it soft drinks. I can purchase two flavours for a lot cheaper than British Gram prices, so I do that, leaving one flavour available. Orange and Strawberry and Apple... Toon meer

Beoordeeld met 5 van de 5 sterren

Purchasing from this site has been my goto for milk products for my baby who just had so much reflux and discomfort from aptamil milk sold in Singapore. The UK milk tubs are palm oil free and much mor... Toon meer

Bedrijfsgegevens

  1. Supermarkt

Geschreven door het bedrijf

The BritishGram online supermarket delivered Worldwide, offers Free delivery in the UK and certain European countries. Low price groceries, fashion and more.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

818 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(818)

39 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Livraison rapide des produits…

Livraison rapide des produits britanniques impossible à trouver en France. Le seul problème les taxes douanières de 24 euros a payer à la livraison !!! Sacré brexit !

17 april 2022
Beoordeeld met 5 van de 5 sterren

5 stars

Clear communication, stock is well packaged and website is easy to navigate

15 april 2022
Beoordeeld met 1 van de 5 sterren

does not correspond at all to my order…

does not correspond at all to my order !!!!

14 april 2022
Logo BritishGram

Antwoord van BritishGram

Hello thank you for the feedback, I can see that you are exchanging emails with our customer service about the item and duty taxes in Belgium. Please accept our sincere apologies for the inconvenience

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service, i would have preferred if all the cans were alright, a few had dents in them but great service regardless.

3 april 2022
Beoordeeld met 4 van de 5 sterren

Quality Control Seems to be an Issue

Update: I've placed various orders with Britishgram since my initial review below, and haven't encountered any further issues - packaging could be improved; the boxes they use are sometimes not adequate for the weight of the contents inside.

I ordered over £150.00 worth of items; they were delivered promptly, but 2 items were missing and were only refunded once I contacted the company; I then later found that a pack of 12 sodas that I'd ordered had been delivered with one missing and another bottle of the remaining 11, empty (there was a small hole in the bottom). I contacted the company again, and found it difficult to get a prompt response first time.

I'm hesitant to order from British Gram again, but I wouldn't completely rule it out...

28 maart 2022
Review zonder uitnodiging
Logo BritishGram

Antwoord van BritishGram

Hello thank you for your feedback, please accept our sincere apologies for 2 missing 7up 500ml and we have refunded you £2.33. Also our customer services sent an email that should you decide to order again then we will add to your order 2 bottles of 7up as a gesture of goodwill. Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.

Beoordeeld met 1 van de 5 sterren

Absolutely discussed with this company…

Absolutely discussed with this company !! ordered a specific brand of rice x bags received totally different !! They didn't contact me to say they were out of stock of what I ordered now im stuck with rice I don't want or like they asked me to return at my cost Not happy at all !!! Be careful what you order you will probably receive something totally different DO NOT USE THIS WEBSITE ! USE A COMPANY THAT WILL CONTACT YOU TO SAY THEY HAVE OR HAVE NOT GOT WHAT YOU WANT EVEN THOUGH IT IS ADVERTISED !!!

13 maart 2022
Logo BritishGram

Antwoord van BritishGram

Hello Colin, thank you for taking the time to share this feedback with us. You have ordered a small pack 500g x 6 East End Royal/Pure basmati rice and we have dispatched a large pack 1kg x 3 East End pure basmati rice, also complimentary 1kg of premium brand Laila long grain basmati rice. Our customer service sent an email to you on 10th March that if you are not happy with a large 1kg pack then please return the East End basmati rice to our warehouse and we will issue a full refund. Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.

Beoordeeld met 5 van de 5 sterren

Easy online shop to order from

Easy online shop to order from . Plenty of products to chose from prices are good too. Kept me up to date with delivery and order process . Will be ordering from there again

13 maart 2022
Beoordeeld met 1 van de 5 sterren

We have not yet received the order…

We have not yet received the order ??????

13 februari 2022
Logo BritishGram

Antwoord van BritishGram

Hello thank you for your review, you have paid for standard shipping up to 5 working days after dispatch. We have sent an email to Royal mail, please contact our customer service with your order number for the update. Please accept our sincere apologies for the inconvenience. Regards

Beoordeeld met 2 van de 5 sterren

Won't Be Back

Such a shame. I first used BritishGram 2 years ago, before the pandemic started. Since then, I've spent over £200 with them. Previously, I'd always had a good experience, until my most recent order. I had even left them a 5 star google review previously (which I just removed),

I purchase 3x cases of Rockstar Fully Loaded. I received 1x case of Rockstar Fully Loaded and 2x cases of a different (wrong) Rockstar flavour.

Upon contacting BritishGram they said it was a mixup with their supplier and as a gesture of good-will I coould "keep the rockstar drink as a gesture of goodwill." That's right, the gesture of goodwill being that I keep wrong, overpriced drink they sent me that I paid for ?! That's no goodwill gesture. They did offer me one case of Rockstar Fully loaded to be added on to my "next order"... That would bring it to me still having only 2/3 of what I actually ordered and paid for.

So currently I'm £33.98 down from this transaction STILL having only received 1 case of the drink I originally purchased. My most recent email was ignored.

All I can do is leave a review of my experience online and consider the transaction a lost cause.

Sayonara!

13 februari 2022
Logo BritishGram

Antwoord van BritishGram

Hello thank you for taking the time to share this feedback with us, please accept our sincere apologies for the mistake. Last week our customer service sent an email to you that you can keep 2 cases of Rockstar (Value £34.98) as a gesture of goodwill and when you place your next order then our team will dispatch 2 cases of Rockstar fully loaded with your order. Again apologies for the confusion. Please accept our sincere apologies for the inconvenience. Thank you in advance for your understanding. Best regards

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