BritishGram Reviews 

Antwoord van BritishGram

20 nov 2022

Hello, thank you for taking the time to share this feedback with us. The Customs, Duties & Taxes - If you order products from our site BritishGram.com for delivery outside the UK, they may be subject to import duties and taxes from country to country. It’s your responsibility to contact your local customs office for customs clearance. Any customs clearance charges in your country must be borne by you. We have no control over these charges for your country and can't predict what charges they may be. We make clear that you are responsible for payment of any such import duties and taxes for your country. If you refuse to pay duties and taxes for your country or return the parcels then you will be liable to pay full cost of shipping including returns. Customs are a separate and sovereign entity, that BritishGram and our partners have no control over, nor can we and our partners provide any timescales on customs processes, we cannot influence any process when a consignment is with customs. Please find more information here https://www.britishgram.com/pages/shipping-delivery

Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.

Antwoord van BritishGram

16 okt 2022

Hello, thank you for taking the time to share this feedback with us. Our customer service team explained by email that we cannot make a claim without evidence. Usually the Parcelforce will not deliver if the shipment is damaged or soaked. However, on your next order we will add to your order 14 bottles as a gesture of goodwill. Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.

Antwoord van BritishGram

Geüpdatet op 30 sep 2022

Hello thank you for your feedback, please accept our sincere apologies for the delay as due to the weekend and bank holiday. However, delivery attempted by Parcelforce on 20th September but no answer according to your Parcelforce tracking history. You have paid for shipping 2-3 working days and you can see the tracking history below that we have dispatched the very next day.

Item tracking history
29/9/2022 Delivered
29/9/2022 Out for delivery
29/9/2022 Prepared for delivery
28/9/2022 Redelivery scheduled
23/9/2022 Held in depot for redelivery
23/9/2022 Not collected by addressee
20/9/2022 Addressee advised to collect from Local PostOffice
20/9/2022 Delivery attempted - No answer
20/9/2022 Out for delivery
20/9/2022 Prepared for delivery
17/9/2022 Prepared for delivery
17/9/2022 Received at delivery depot
16/9/2022 On route to hub
16/9/2022 Collected

Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.

Antwoord van BritishGram

8 sep 2022

Hello thank you for your feedback, please accept my sincere apologies for the mistake. Please contact our customer service for a return label, once the item is returned to our warehouse then customer service will dispatch the correct item or issue a refund. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.

Antwoord van BritishGram

8 sep 2022

Hello thank you for your feedback, we are mainly an export, so are not as competitively priced or able to follow recommended retail price (RRP) as the large supermarkets in the UK with their huge buying power.

Our pricing does also have to include an element of packaging and processing to ensure these items arrive safely when sending them across the world.

We have experienced many customer parcels that have been damaged, lost and returned. Due to these huge losses our product prices are slightly expensive, also the prices are higher due to the FREE shipping that we offer to UK customers and certain European countries.

Also our merchant card fees are very high due to ''Shop now. Pay later. Always interest-free''.

If you are not satisfied then please return the items according to our return policy and we will refund you in full. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you. Kind regards

Antwoord van BritishGram

23 aug 2022

Hello, thank you for your feedback, unfortunately we do not keep any old stocks as we receive new stocks almost every day and you can see we have a disclaimer for each product that manufacturers may alter their product information, packaging, ingredients, nutritional guides and allergy advice so you may occasionally see a change or difference in products. Please be aware that BritishGram.com is not the manufacturer of the products sold on our website. Actual product packaging and materials may contain more or other different information than shown on our website. If you have any specific product queries, please contact the manufacturer. Thank you in advance for your understanding and please accept our sincere apologies for the inconvenience. Thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.