I have no idea how a company could make such a mess of a perfectly functioning website. I agree with everyone else's scores here and would give it a zero if I could. Since the "upgrade" the site is un... Toon meer
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Impossible to use the recently updated site now. Renewed my membership 4 weeks ago as BNA was a great resource over the last couple of years on my family ancestry search....... however I now can't use... Toon meer
Through some administrative glitch, my annual renewal had not been processed two months ago. I found the telephone number to ring on the website Contact link. It was answered promptly by Joanna who... Toon meer
I used to love the BNA website, but the recent "improvements" are terrible. An enjoyable and rewarding research pass time has now, sadly, become a chore. The new search options are far too com... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The British Newspaper Archive is the largest online collection of historical British and Irish newspaper pages, created through a partnership between Findmypast and the British Library to preserve, digitise and share one of the world’s most remarkable newspaper collections. Since launching in 2011, the project has transformed access to the British Library’s vast holdings, bringing millions of searchable newspaper pages to researchers, historians, family history enthusiasts and curious readers around the world. Spanning from the 1600s to the modern era and covering Britain, Ireland, the Commonwealth and beyond, the archive contains millions of stories that capture everyday life, major world events and everything in between. From birth, marriage and death notices to reports of political movements, sporting triumphs, court cases and wartime experiences, the collection offers a unique window into the past. Working from the British Library’s newspaper facilities at Boston Spa, Yorkshire, specialist scanning teams carefully digitise newspapers from both original paper volumes and microfilm, using advanced technology to preserve even the rarest and most fragile titles. Supported by partnerships with libraries, archives, publishers and technology providers, the British Newspaper Archive continues to grow, adding new pages every week and ensuring that history as it happened remains accessible for generations to come.
Contactgegevens
Verenigd Koninkrijk
- support@britishnewspaperarchive.com
- britishnewspaperarchive.com
2,3
Slecht
125 reviews
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Antwoord van Britishnewspaperarchive
Hi,
Many thanks for your review.
If you have any further queries, please don't hesitate to get in touch.
Kind Regards,
Vicky
The British Newspaper Archive
Vicky helped with an issue I had with a…
Vicky helped with an issue I had with a gift voucher which got me back to searching the amazing archive quickly. Thankyou
2 februari 2026
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi Steven,
Thank you for taking the time to share your experience and your thanks to Vicky for her help.
We hope you continue to enjoy using the archive and if there is anything the Support Team can help with in the future, please get back in touch.
Kind Regards,
The British Newspaper Archive
Excellent research tool
I have found The British Newspaper Archive to be invaluable for historical research. When there was a snag in renewing my pay-as-you-go package, I felt at a loss at how to go about making the payment. Fortunately, Sophie, of BNA support, diagnosed the problem and I was soon up and running again for which I was very grateful.
6 februari 2026
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi Peter,
Great to hear that you find The British Newspaper Archive invaluable for historical research and thankyou for your feedback for Sophie.
If you have any further queries or issues, please don't hesitate to get back in touch with our Support Team.
Kind Regards,
Vicky
The British Newspaper Archive
Wonderful service
I am in Australia and I was having difficulty finding particular London newspapers for 1940.
I sent off a query and quick as a flash (next day my time), Sophie provided a direct link to exactly where I wanted to go.
Well done and thank you Sophie 😀 🙋♂️
2 februari 2026
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi Terry,
Thank you very much for your kind review.
We’re delighted that Sophie was able to help you so quickly and point you directly to the London newspapers you were looking for.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your thanks on to Sophie.
Kind Regards,
Vicky
The British Newspaper Archive
I was having problems logging onto the…
I was having problems logging onto the site which Sophie helped me with. Great efficiency which I appreciated.
29 januari 2026
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi Dave,
Thank you very much for taking the time to share a review.
We appreciate your kind words for Sophie and will be sure to pass these on.
Please don't hesitate to get back in touch if you have any further queries.
Kind Regards,
Vicky
The British Newspaper Archive
Thank you to Marion at The British…
Thank you to Marion at The British Newspaper Archive for swiftly and caringly help me find information relating to my family genealogy research. Thoughtful and friendly service. Many thanks!
27 januari 2026
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi,
Thank you for taking the time to share a review for the search help you received from Marion. We'll be sure to pass your feedback and thanks onto her.
If you do require any further assistance in the future, our Support Team will be happy to assist.
Kind Regards,
Vicky
The British Newspaper Archive
Problem Solved!
I had a small problem but Sophie took care of it right away. Thank you for the amazing service.
19 januari 2026
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi Kim,
Thank you for taking the time to share your experience, we'll be sure to pass your feedback onto Sophie.
If you ever need any further assistance please don't hesitate to get back in touch.
Kind Regards,
Vicky
The British Newspaper Archive
Problem resolved
As a historian, l have been a long-term user of the BNA; l encountered an access problem after an issue with Google which Sophie promptly resolved. Well done! Now l have your attention BNA, any chance of adding to the Sheffield newspapers from 1939 onwards?
19 januari 2026
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi,
Thank you so much for your lovely review! We're really glad to hear Sophie was able to get your access issue sorted quickly.
Our content team have had a look and advised all the items for that time period appear to be on paper. We can't promise anything but to help them see if we can prioritise any, could you email Sophie/Support back with the specific titles you’re most interested in?
Many thanks,
Vicky
The British Newspaper Archive
Got there in the end! ...
Ryan on email was very helpful when I ran into difficulties signing in to the website. I didn't need to subscribe for my first three articles and he sent me a link. A bit confusing without sending an email to start with as the website asks you to create an account and give your bank details, when you don't have to if you only want one piece of information.
2 januari 2026
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi Catherine,
Thank you for your feedback regarding the process of obtaining the 3 free page views - this is very useful for us to review.
Great to hear that Ryan was able to help when you encountered some difficulties when signing in.
If you ever need more help or have any questions in the future, please don’t hesitate to reach out.
Thanks again for taking the time to share your experience.
Kind Regards,
Vicky
The British Newspaper Archive
Good Service!
Great service from "Sophie" solving a problem with my subscription. Many Thanks!
15 januari 2026
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi Tomas,
Many thanks for taking the time to share feedback on your experience.
We're glad that Sophie was on hand to help with issues with your subscription.
If you have any further queries please don't hesitate to get back in touch.
Kind Regards,
Vicky
The British Newspaper Archive
Really great archive and when I made a…
Really great archive and when I made a mistake and didn't cancel my subscription, Sophie was incredibly helpful. I will be back!
14 januari 2026
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi,
We’re delighted to hear that you’re enjoying the archive and it’s great to know that Sophie was able to help you when you needed support.
We really appreciate you sharing your experience and we’ll be very happy to welcome you back whenever you’re ready
Kind Regards,
Vicky
The British Newspaper Archive
I find the Archive expensive
I find the Archive expensive. I only make occasional searches - usually abortive! - and it is not worth a subscription.
6 januari 2026
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi Roy,
Thank you for your feedback.
We understand that a subscription may not suit everyone’s needs and sorry that you found that option expensive.
We do offer a Pay as you go option which we find is suited for those that need access occasionally - this might be something more suitable for your personal needs?
Alternatively, you may want to check with local libraries as they may have free access to our site there.
Kind Regards,
Vicky
The British Newspaper Archive
7 out of 10 for this search archive.
Fairly comprehensive to a degree. Rather surprised they had not got copies of a prominent UK daily. Not overwhelmed by the level of reproduction, in particular the press pictures. Very prompt though to reply to queries. I'm continuing with my membership period.
26 december 2025
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi Dese,
Thank you for taking the time to review The British Newspaper Archive.
Your comments are very helpful and we will continue working to expand our coverage and improve image quality.
We’re pleased to hear you’re continuing with your membership.
Kind Regards,
Vicky
The British Newspaper Archive
My account with British Newspaper…
My account with British Newspaper Archive had become inoperative. Jamie was a great help and solved the various administration problems.
24 december 2025
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi Michael,
Thank you for your review.
I'm glad to hear that Jamie was able to help you out with various issues you had with your British Newspaper Archive account.
If you need any further assistance in the future, please do not hesitate to get back in touch.
Kind Regards,
Vicky
The British Newspaper Archive
I have tried to pay a one off…
I have tried to pay a one off subscription, had my bank approve it using facial recognition, then received an “Error” message on the BNA website. Even using two different bank cards and 3 separate devices, the same thing happens. Their suggestion now is for me to join PayPal which I don’t want to do. Also, their website says 3 pages can be accessed free of charge. I have accessed only one and they still wish me to pay £22 to read the outcome of a particular trial. An obstructive and inadequate service.
28 november 2025
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi,
Thank you for taking the time to share your experience.
We’re sorry to hear about the issues you have had with the payment process, and we’ve noted your feedback.
The 3 free page views are normally applied once an account is verified. If these haven’t appeared for you or some missing, our Support Team can look into this further.
Kind Regards,
Vicky
The British Newspaper Archive
My partner has tried to access the…
My partner has tried to access the archives but her attempts to process payment is always declined. A young lady in customer services constantly says it’s a fraud issue and simply tells her to try again. That is so unhelpful. She does that with the same result.
I do not understand why employees in these organizations are unable to accept responsibility for their own systems not working. As Einstein said, the definition of insanity is trying the same thing over again and expecting a different result.
So unhelpful, frankly.
28 november 2025
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi,
We’re sorry to hear about the challenges your partner has encountered when attempting to make a payment. We appreciate you bringing this to our attention and your feedback has been noted.
Kind Regards,
Vicky
The British Newspaper Archive
Immense archives and fantastic customer support!
The archival resources are immense, easily accessible and absolutely fascinating. Sophie in the support team, along with her colleagues, has always been so efficient and helpful over the years too. I would highly recommend all aspects of this experience.
25 november 2025
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi,
Many thanks for taking the time to share a review.
We're glad that you’ve found our archival resources both extensive and engaging. It’s also great to know that Sophie and the rest of our support team have been able to assist you efficiently over the years.
We’re always here to help if you need it in the future.
Kind Regards,
Vicky
The British Newspaper Archive
BNA: poor OCR and poor website design
This is mostly a rant, because the BNA does not actually care about their users—they don't need to. And anybody who needs to use the BNA has few alternatives, so real reviews are pointless.
The main issue is that the BNA's OCR is terrible. This is a longstanding issue, there's reviews about it from 10 years ago. The BNA has obviously done next to nothing about the problem.
Correcting it is probably not impossible, because I took a screenshot of a garbled article, and the free OCR on my computer processed it quite accurately. So the BNA's idea that the garbled search function is because of flaws with the newspaper itself is clearly rubbish.
Here is a very common example:
'.. In ai eiu.lameaiih her •••11-lmiau. kGdrl> -appiovert. Miceesstnl. srnsihle met lev Also ie.mn.ii, -u,wi .luous I*. . p , nmnenllt .ii»d •..ihmit m irk s. ,r. lo h-T Imiuoveil sis I.IA I »Lk lu Um-iiiust skillul niauiier p '.
They can't expect their users to correct this by transcribing whole articles. Even if their users had the inclination and time to do so, the BNA website ensures that you can only edit one garbled fragment of a sentence at a time, making corrections very impractical.
Additionally, reading the paper scans is a painful experience, because the zoom sensitivity is set bizarrely high.
I'd also like to note (with immense frustration) that 2 months of a paper that I am researching are inexplicably missing from the record. As others have noted, the BNA seems to have no rhyme or reason governing which papers they digitise. Apparently, this applies to months too.
The BNA obviously triumphs with sheer scale of digitised resources. And because it is a monopoly, it is obviously necessary to pay for it. But it is not worth the money due to how incompetently it is designed. Especially since it is mainly for researchers, it is odd how commercialised it is.
In many cases, it would make more sense to look through a stack of physical papers than to use the BNA. Sadly, microfilm is the next best alternative.
1 november 2025
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Thank you for taking the time to share your experience.
We're sorry to hear that The British Newspaper Archive hasn’t met your expectations and we recognise there is always room for improvement.
If there are months of a newspaper you believe should be available but aren’t, please can you reach out to our Support Team with the details. They can look into whether this is an error or if there is a specific reason behind it:
https://www.britishnewspaperarchive.co.uk/help/contact
Kind Regards,
Vicky
The British Newspaper Archive
When i realised I had paid twice for…
When i realised I had paid twice for the same thing Sophie immediately sorted it out and put my mind at ease
10 november 2025
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi Stacey,
I’m so glad Sophie was able to resolve the payment issue quickly and put your mind at ease.
If you need anything else from us, please don't hesitate to get back in touch.
Kind Regards
Vicky
The British Newspaper Archive
I received prompt and friendly service…
I received prompt and friendly service from Ryan helping me with a research project.
6 november 2025
Review zonder uitnodiging
Antwoord van Britishnewspaperarchive
Hi Jack,
Thank you for your review.
I'm glad to hear that my colleague Ryan was able to help you move forward with searching for your research project.
If you need any further assistance, please do not hesitate to get back in touch.
Kind Regards,
Vicky
The British Newspaper Archive
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