The British Pillow Company Reviews 

Not received

Poor customer service. They do not reply to emails or respond to messages sent via their website. Also tried calling, after leaving message still no contact. My pillow has not arrived as yet over 3 weeks now. Don't hold much hope in returning should I need to. That's if I ever receive it!!

It took a time for the pillows to come but they are very good and I am happy with them.

Not great to be honest, like laying your head on polystyrene.

I bought a pillow in Oct 2025, which arrived a couple of weeks later. My wife tried the pillow and asked me to order one for her, which I did. The new pillow arrived on the 11th of November. It was soaking wet when I opened it and it smelled of mould. I emailed the company to ask for a return address label and a replacement pillow but got no reply. I've emailed them twice more but with no response! They obviously don't care for their customers or have any pride in their products.

Dirty on both sides. Emailed customer service. Ignored. Still snoring 😒

I slept smashing, but not long enough to know more

Great seat support, really helps prevent my lower back pain when sitting - especially if for a prolonged period. Very worthwhile purchase!

Been waiting 2 weeks for my order and tried
Contacting them and received no response. Poor communication and customer service.

I tried this pillow and it did not work for me. I have tried to contact the company 3 times (2 emails and 1 WhatsApp) to arrange a return under their 30 day money back guarantee and have had no response. Very poor customer service and not a great product.

Service was good
Product (pillow) is a waste of money
It had no structure, just soft foam, offers no support

I was disappointed as the pillow was used as directed as a side sleeper but I felt quite dizzy when I got up as it tilts downward at the back.
I did try many times to contact this company and left several messages to ask to return it but no one answered or bothered to read my email enquiries either. Very poor customer service cant reccomend the pillow at all.

I want to return my pillows using the 30 day money back guarantee but you won't reply to my emails

I have not received the pillow and not had a reply to my emails

I would love to leave a positive review but as of yet I've had no pillow or any information on when I might get my pillow even though I have emailed you prior to this request for a review

Pillow and cover ordered. Empty pillow case arrived, no filling or cover.
Update on 11 November: complete order was received yesterday. Earlier delivery of a spare pillowcase was due to order being 'split'.
No explanation and no delivery date estimates were given. But the product is satisfactory.
Accordingly, have upgraded my rating to 4 star from 1.

Unfortunately like most people I have found the customer service to be non existent rendering the ‘money back guarantee’ fake. Firstly the pillow arrived damaged by Royal Mail so I contacted TBPC by email. Then after 2 weeks use, the pillow was not fixing my neck problem so invoked the ‘money back guarantee’ by email…still waiting a response. I’d avoid to be honest.

I havnt received it yet and I’ve not received any updates as to how long I will have to wait for the delivery

I am not convinced that this is the same pillow as seen on the advertisements, what has been delivered seems a lot smaller that the advertisement video, unless you are using grownup looking children of course!!!

The pillow is OK, if I had paid full price and not got none free for the 60 odd quid then I would probably have returned it.

The concept of the pillow is good, I just think I have been sold a cheap version of something thats a lot better out there.

The free gift provides more support for the neck that rhe pillow does at night. 🤣

Comfy enough but hasn’t helped with my shoulder pain