We have just been to Tangier, Morocco Broadway Travel were wonderful to deal with. The kind & caring staff organised our flights & bags, our hotel & taxis. The whole holiday went like clockwork wi... Toon meer
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We booked our cruise through Broadway Travel, and can highly recommend them. We had major issues with our cruise company which resulted in having to cancel our cruise. Our travel agent, Lynsey, wen... Toon meer
Bedrijf heeft geantwoord
Gemma was very professional but friendly and listened to exactly what we needed from a cruise and came back to us with a reasonably priced cruise package She answered all of my queries Booking was... Toon meer
Bedrijf heeft geantwoord
My husband and I have booked a holiday to Egypt. With the help, time and offering little added extras we found this to be a fairly pleasant booking. My only criticism which is minor, is I did need to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Broadway Travel
Geschreven door het bedrijf
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contactgegevens
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, Verenigd Koninkrijk
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4,8
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7K reviews
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Antwoord van Broadway Travel
This is just perfect Desai, thank you for booking with us - Team Broadway Travel
Very helpful young man
17 augustus 2026
Antwoord van Broadway Travel
Thank you Patricia, we are thrilled with your 5* review and kind words for Alan. Please remember that we are here to help should you have any further queries and happy holiday countdown - Team Broadway Travel.
All the staff are amazing they helped…
All the staff are amazing they helped us on a good few occasions
18 augustus 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Kelly, this has made our day! We work so hard to ensure that we provide the best service to all our clients and to know that its been so well received is simply amazing. We really are thankful for your custom and kind words. Happy holidays and thank you again for booking with Broadway Travel.
Michael Evan’s was great to deal with
Michael Evan’s was great to deal with. He was on the ball, friendly and quick with his responses.
6 augustus 2026
Antwoord van Broadway Travel
This is fabulous to hear Nike, thank you for taking the time to leave your kind feedback for Michael, it really is appreciated. Happy holiday countdown and thank you for booking with Broadway Travel.
Philip was very happy to go through …
Philip was very happy to go through everything about the holiday and was very patient when I had a problem. Very happy with the whole procedure of booking the holiday
13 augustus 2026
Antwoord van Broadway Travel
Thank you Mr Stephen, Phillip will be delighted with your kinds words and please do not hesitate to reach out should you have any further queries. Happy holiday countdown Team Broadway Travel.
Gemma was a lovely young lady that had…
Gemma was a lovely young lady that had time and patience . Explained everything , put you at ease .
16 augustus 2026
Antwoord van Broadway Travel
Thank you Denise, we absolutely agree, Gemma is a gem! Please do not hesitate to reach out again should you have any queries and we hope you have a wonderful time onboard - Team Broadway Travel.
Ischia
Michael Evans was very patient a d helpful with our booking.. He ensured we knew all ab out the booking and terms and conditions. Excellent service.
16 augustus 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Fabulous Hazel, Michael will be over the moon with your wonderfully kind words. We hope you have a brilliant time in beautiful Ischia and thank you for choosing Broadway Travel.
The service was very good and the rep…
The service was very good and the rep was very polite, however I had great difficulty in understanding his accent.
15 augustus 2026
Antwoord van Broadway Travel
Thank you for taking the time to leave your feedback, Lynne. We’re delighted to hear that you found Michael to be such a wonderful and polite agent. We’re sorry to hear that you experienced some difficulty understanding his accent. We’re proud of our diverse team and are committed to ensuring that all of our staff receive comprehensive training and support so that they can provide the highest possible standard of service to our customers. We’re very pleased that everything is now booked and your holiday countdown is on! We hope you have a wonderful holiday and a fantastic time away - Team Broadway Travel.
Excellent customer service
Excellent customer service. Answered all my questions. After I had completed the booking I had a couple of further queries and my call was returned promptly and my questions answered. Booking process was straight forward and the paperwork was sent by email whilst I was on the phone and could confirm receipt. Downloaded the app and all my booking details were immediately available.
15 augustus 2026
Antwoord van Broadway Travel
Carol, this makes fabulous reading and we are thrilled that you found Iantha's service to be excellent. We work so hard to provide the best service and it really makes it worthwhile when we read reviews like yours. Thank you from Iantha and the whole Broadway Travel and happy holidays!
Friendly assistant
Easy to book, Ronnie understood what we needed and tried his best. Unfortunately the deal for my sister was not available from Stansted.
2 augustus 2026
Antwoord van Broadway Travel
Thank you, we really appreciate your feedback and kind words for Ronnie. Have a wonderful holiday - Team Broadway Travel.
Great booking for our holiday
Anthony out Travel Consultant was very good. Explained everything in detail. He was very patient when we were sorting out our payment.
14 augustus 2026
Antwoord van Broadway Travel
Exactly what we like to hear Coxy, thank you for your custom and your 5* review. Have a wonderful holiday - Team Broadway Travel.
Excellent service as always from…
Excellent service as always from Broadway Travel, everything we requested was arranged immediately. We always go back to them.
13 augustus 2026
Antwoord van Broadway Travel
Welcome back Peter, we are so pleased that you have chosen Broadway Travel again! Have a fabulous holiday and we look forward to seeing you again very soon.
Terrible dishonest service
Never use Broadway travel again . Ronnie booked our holiday and took the money. He appears to b dishonest as my husband tried to access his account. This he could not do so he contacted Ronnie to b told he had not got the hotel room .
Terrible service and we would not use or reccommend This company
O
15 augustus 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Susan, thank you for taking the time to leave your feedback. We have reviewed the details of your booking and would like to clarify what happened. At the time the holiday was quoted, the deal and hotel room were available. Our agent also checked the availability of a sea-view and balcony upgrade, which you were happy to pay for. The booking terms and relevant disclaimers were read and acknowledged, and payment was taken in order to confirm the booking. Unfortunately, during the booking process, the hotel room availability changed and the booking subsequently failed. Our agent and supervisor investigated the situation and waited until the following day in the hope that additional rooms would be released by the hotel. Unfortunately, no further availability became available for your chosen date. You were contacted and offered an alternative date, but this was not suitable for you, and you requested a full refund. We understand how disappointing this must have been, particularly when you believed your holiday had been secured, and we are sorry for the inconvenience caused. We would also like to assure you that the booking failure was due to the loss of hotel availability and categorically deny that is was related to any dishonesty or inappropriate handling of your payment by our team. We appreciate your frustration, but we hope this clarification explains the circumstances surrounding your booking.
Michael Evans made it an easy process…
Michael Evans made it an easy process as I was only needing the hotel booking
9 augustus 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
We agree Elaine, Michael makes it all so easy! Have a wonderful holiday and thank you again - Team Broadway Travel.
Hotel wa great and everything above our…
Hotel wa great and everything above our expectations
6 augustus 2026
Antwoord van Broadway Travel
Thank you so much for taking the time after your holiday to let us know that it was all fabulous, it really is appreciated. We hope to see you again soon - Team Broadway Travel.
Experienced staff provide a personal…
Experienced staff provide a personal touch that convey's confidence. Flexible and clear, I will always use Broadway Travel in the future.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Thank you Alex, we are super proud of the service we offer and its always wonderful to know how appreciated it is. Have a fabulous holiday and we look forward to seeing you again soon - Team Broadway Travel.
Agent very helpful on the phone
Agent very helpful on the phone - sorted some problems on timing and explained it all very well. Happy with the experience.
13 augustus 2026
Antwoord van Broadway Travel
This is fabulous to hear Geoffrey, thank you for taking the time to leave your lovely feedback for Ronnie. Please do not hesitate to reach out should you have any further queries. Have a wonderful holiday - Team Broadway Travel.
Fred was very polite and helpful so…
Fred was very polite and helpful so booking was very easy
12 augustus 2026
Antwoord van Broadway Travel
Thank you Mark, this is wonderful to hear, and we agree that Fred is a fabulous agent. Happy holiday countdown - Team Broadway Travel.
Always use Broadway Travel to book our…
Always use Broadway Travel to book our holiday.Tina has been fantastic.Attentive to our needs and listened to what we wanted and worked hard and found us our holiday and the best price.Which were now looking forward to.Thank you 🙂
12 augustus 2026
Antwoord van Broadway Travel
Welcome back Amos, it is wonderful to see you back again! We agree that Tina is a superstar and we all hope you have a wonderful holiday. Thank you for your continued loyalty and your fabulous 5* review.
Antwoord van Broadway Travel
You are very welcome Tom, and Gemma passed on her thanks for being a wonderful client! Happy cruise countdown and thank you for choosing Broadway Travel.
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