We have just been to Tangier, Morocco Broadway Travel were wonderful to deal with. The kind & caring staff organised our flights & bags, our hotel & taxis. The whole holiday went like clockwork wi... Toon meer
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Lees wat reviewers zeggen
We booked our cruise through Broadway Travel, and can highly recommend them. We had major issues with our cruise company which resulted in having to cancel our cruise. Our travel agent, Lynsey, wen... Toon meer
Bedrijf heeft geantwoord
Gemma was very professional but friendly and listened to exactly what we needed from a cruise and came back to us with a reasonably priced cruise package She answered all of my queries Booking was... Toon meer
Bedrijf heeft geantwoord
Our flights were with Ryanair, they sent us an email changing our flight times. The flights were not acceptable to us as they were very late. We found flights with Easyjet which were acceptable and co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Broadway Travel
Geschreven door het bedrijf
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contactgegevens
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, Verenigd Koninkrijk
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4,8
Uitstekend
7K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Simmer 2027 Cruise
We have booked a cruise for summer 2027. This will be the first ever cruise we have been on so I needed all the help in the world when booking.
I can safely say that the levels of service received by Evie, Erin and Rob was first class.
The guys made booking so easy despite my numerous requests and changes.
I fully recommend broadway travel.
4 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
We are so excited for you to experience your first cruise Neil, we promise it will be the first of many! We all hope you have a wonderful time onboard and look forward to being of assistance to you again soon - Team Broadway Travel.
Cancelled Flights Immediately Rebooked
Cancelled flights for holiday immediately rebooked. Very prompt and good service, excellent communication.
5 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
This is music to our ears Graham. Thank you for your wonderful feedback for the team, we really appreciate it. You know where we are should you need to speak with us before travel, please do have a wonderful holiday and see you again soon – Team Broadway Travel
This is my 1st time booking a cruise…
This is my 1st time booking a cruise and a young lady called evie was absolutely brilliant and answered all my questions and helped me with everything I needed to do and know so very thankful for her help
4 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Evie is delighted with your 5* your review, as are we! We are so pleased that you have chosen us to book your amazing cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Price shown isn't what they charge, be careful
The agent tried to charge significantly more than was advertised. He coukdn't tell us what the carry on allowance was and tried to push us into buying hold luggage.
3 september 2026
Antwoord van Broadway Travel
Good Afternoon, We have tried to call you today to discuss your review, sadly both numbers were not connectable. We would love for you to reach out to the customer care team with a suitable time for us to call you back. Customercare@broadwaytravel.com - We hope to hear from you soon. best wishes - Broadway Travel Customer Care Department
So far my experience has been good and…
So far my experience has been good and staff have been very helpful with Sadies medical issues and friendly.
Once I have had the holiday I will be able to make a full judgement on the whole experience begining to end.
1 september 2026
Antwoord van Broadway Travel
Thank you Susan, we are pleased that our team has been of assistance to you since you made your booking. We all hope you have a fabulous holiday - Team Broadway Travel.
My favourite travel company
My favourite travel company. Nothing is too much trouble. Well done
2 december 2025
Antwoord van Broadway Travel
WOW Gordon, thank you so so much, this is fabulous to hear! We really do have the best customers! Happy holiday countdown and we shall see you again very soon - Team Broadway Travel.
Excellent customer service
Thank you for booking our family cruise
Travel advisors were very helpful and knowledgeable this is our 3rd time booking with this company
Highly recommend
1 september 2026
Antwoord van Broadway Travel
Welcome back Sharon, we are so appreciative of your loyalty and your kind words! Have a wonderful time onboard and thank you again from all the Broadway Travel team.
Process was easy and the follow up from…
Process was easy and the follow up from agent was very swift in order to clarify name details on ATOL certificate & booking.
1 september 2026
Antwoord van Broadway Travel
Exactly what we like to hear Stephen, thank you so much and hope you like our new website as much as we do! Please remember that we are here to help should you have any queries and happy holiday countdown - Team Broadway Travel.
Excellent service from Iantha
Excellent service from Iantha, who worked really hard to provide a real value for money luxury holiday
1 september 2026
Antwoord van Broadway Travel
Iantha is a wonderful agent and is a real credit to our team. We have forwarded your lovely feedback to Iantha and her team for the praise rightly deserved. Have a wonderful holiday Michael and thank you again for choosing Broadway Travel.
Straight to the point Natalie has been…
Straight to the point Natalie has been very professional all sorted with no fuss. Thanks.
23 augustus 2026
Antwoord van Broadway Travel
Thank you Steve, Natalie will be thrilled with your 5* review, as are we! We hope you have a fabulous time onboard and we look forward to seeing you again soon - Team Broadway Travel.
Fantastic service from Iantha who's…
Fantastic service from Iantha who's assistance was invaluable in attaining the best possible price
1 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Michael, thank you for your kind words. We agree that Iantha is fabulous and we are so pleased that her service had such a positive impact on your booking experience. Happy holiday countdown and thank you for choosing Broadway Travel.
Erin was very helpful and patient with…
Erin was very helpful and patient with me while trying to book , and offered me alot of different options
31 augustus 2026
Antwoord van Broadway Travel
Welcome onboard Jack and thank you for taking the time to leave your wonderful review for Erin, who we agree is fabulous! Have a great cruise and thank you for choosing Broadway Travel.
Antwoord van Broadway Travel
This is wonderful John, thank you. We have invested a lot into our new website and its great to see that its easy and clear. Please remember that despite booking online, our team are here to assist you should you have any queries. Thank you for booking with Broadway Travel and happy holiday countdown!
Trouble free booking every time
Have used the company a few times and always send confirmation of our holiday quickly and never yet have had any problems. Long may it continue!
30 augustus 2026
Antwoord van Broadway Travel
Welcome back Beverley and thank you for your loyalty and fabulous 5* review. We hope you have a wonderful holiday - Team Broadway Travel.
Excellent service
Excellent service, Evie our representative was very knowledgeable and nothing was too much trouble. Would 100% recommend.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
WOW Steve, this is fabulous and Evie will be delighted with your feedback. We all hope you have a fabulous cruise and thank you for choosing Broadway Travel.
Antwoord van Broadway Travel
We agree Mark, Sandra is a fabulous agent and we are so pleased that she made your booking easy, even if it was not! Please do not hesitate to reach out should you have any queries and happy holiday countdown - Team Broadway Travel.
Antwoord van Broadway Travel
Exactly what we aim to achieve! Happy holidays and thank you for choosing Broadway Travel.
Antwoord van Broadway Travel
Thank you for your 5* review, it is very much appreciated and Michael has asked to pass on his thanks for your kind words. Happy holidays - Team Broadway Travel.
Antwoord van Broadway Travel
Exactly what we like to hear Anne, thank you and will ensure that Philip sees your wonderful 5* review. Please do not hesitate to reach out should you have any further queries and thank you for choosing Broadway Travel.
Antwoord van Broadway Travel
Exactly what we like to hear Gordon, thank you for choosing Broadway Travel and happy holiday countdown.
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