We have just been to Tangier, Morocco Broadway Travel were wonderful to deal with. The kind & caring staff organised our flights & bags, our hotel & taxis. The whole holiday went like clockwork wi... Toon meer
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We booked our cruise through Broadway Travel, and can highly recommend them. We had major issues with our cruise company which resulted in having to cancel our cruise. Our travel agent, Lynsey, wen... Toon meer
Bedrijf heeft geantwoord
Gemma was very professional but friendly and listened to exactly what we needed from a cruise and came back to us with a reasonably priced cruise package She answered all of my queries Booking was... Toon meer
Bedrijf heeft geantwoord
Our flights were with Ryanair, they sent us an email changing our flight times. The flights were not acceptable to us as they were very late. We found flights with Easyjet which were acceptable and co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Broadway Travel
Geschreven door het bedrijf
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contactgegevens
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, Verenigd Koninkrijk
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4,8
Uitstekend
7K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Kayleigh and Frank were very helpful
Kayleigh and Frank were very helpful!
Amazing customer service and support!
14 september 2026
Antwoord van Broadway Travel
Thank you Alona, we are so grateful for your 5* review and your kind words for Kayleigh and Frank, who are both wonderful! Please remember that we are here to help should you have any queries and happy holiday countdown - Team Broadway Travel.
Great company with great staff
Professional, helpful and knowledgeable. Fred is an absolute credit to the company and none of our questions were left unanswered completely.
13 september 2026
Antwoord van Broadway Travel
WOW this is wonderful to hear, and we absolutely agree that Fred is fabulous and is a very valued member of the team! Please do not hesitate to reach out should you have any further queries and we hope you have a great holiday. Many thanks - Team Broadway Travel.
Absolutely amazing
Absolutely amazing, from enquiring to booking it was so easy! I would 100% recommended this company. Evie especially was very helpful and answered any questions we had. If you’re looking at booking through Broadway Travel, do it!
14 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Thank you Stacey, your review and kind words for Evie and our company as a whole are greatly appreciated! We hope you have a fabulous holiday and look forward to seeing you again soon - Team Broadway Travel.
Evie was amazing when I needed to add…
Evie was amazing when I needed to add on an extra cabin to our existing cruise. So easy to deal with
12 september 2026
Antwoord van Broadway Travel
Evie is delighted with your review, as are we! We are so pleased that you have chosen us to book your next cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Quick Response from Customer Support
I have booked holidays through Broadway Travel several times. The Customer Support of the company has been able to respond quickly on the same day or within 24 hours.
My recent experience was with Danielle for a rearrangement of my holiday due to cancellation of Ryanair flights. She was able to find our preferred dates for flights and hotel, and sorted out the issue through quick email communications.
12 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Wow, what a fantastic 5* review for Danielle, she is absolutely over the moon with your wonderfully kind words. We hope you have a wonderful holiday and hope to see you again - Team Broadway Travel
An excellent prompt service
An excellent prompt service. She listened to our request and ensured our needs where met. Extremely professional service
12 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
This is just perfect Kyle, thank you so much for your feedback. Remember we are here to help with any queries you may have before travel, we will be happy to assist you - Team Broadway Travel
Booking holiday via agent
I was able to book the holiday I had looked up on line, but I do not like booking , until I actually speak to an agent .So far all seems well, will await final email before I am due to leave .
4 september 2026
Antwoord van Broadway Travel
Thank you for taking the time to leave your kind feedback for us, we hope you have a wonderful holiday and hope to see you again - Team Broadway Travel
Evie from Broadway cruise was…
Evie from Broadway cruise was absolutely amazing from start to finish.. very helpful and answered all my questions.. she's a credit to the company.. your lucky to have Evie on board ..thank you Evie
11 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Wow, what a fantastic 5* review for Evie, she is absolutely over the moon with your wonderfully kind words. We think she is amazing too. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Knowledgeable and patient
Philip was extremely helpful and very patient especially as my hearing is poor.
Explained and checked everything thoroughly.
7 september 2026
Antwoord van Broadway Travel
Thank you for taking the time to leave your kind words and 5* review for Philip, he is thrilled with your feedback. Please don’t hesitate to reach out to us should you need any help before departure – Team Broadway Travel
Antwoord van Broadway Travel
Thank you for choosing Broadway Travel and for your 5* review. We have recently launched our new website and your feedback is fantastic! Happy holiday countdown - Team Broadway Travel.
2027 Holiday
Fred helped us so much all the way from first contact to final upgrade. This made it so easy for us to book with confidence and know we are getting the holiday we wanted.
5 september 2026
Antwoord van Broadway Travel
Thank you Ian, Fred is thrilled with your wonderful feedback and pleased that he was able to assist you and book your holiday as requested. Please do not hesitate to reach out should you require any further assistance and have a wonderful holiday - Team Broadway Travel.
Holiday bookrd
Very efficiently answered all queries. Very straightforward booking process
9 september 2026
Antwoord van Broadway Travel
Sally, thank you for taking the time to leave your review for Iantha, your feedback really is appreciated. Please remember that we are here to help you should you have any further queries and thank you for choosing Broadway Travel.
Experience with booking with Natalie
Natalie booked my cruise for me yesterday. She was extremely helpful and provided all information that I needed before booking. She assured me re cabins etc as I had a few queries. She then messaged to say she was going to call me so I knew to expect her call. This was welcomed as I often dont pick up calls if I am not familiar with the number due to spam calls. Would definitely recommended Broadway Travel as the experience was first class. Thanks again Natalie
9 september 2026
Antwoord van Broadway Travel
WOW Lisa, Natalie will be thrilled with your feedback, as are we! Natalie is wonderful and has a wealth of knowledge and goes above and beyond for all her clients. It really is fabulous to know what impact her service had on your booking experience. Have a great time onboard and thank you for choosing Broadway Travel.
It was the first time I've used…
It was the first time I've used Broadway Travel. They were very competitive on price. They sent emails every step of the way , right through from when we booked the package holiday and up to when we were due to travel . They made everything easy to understand . We had a fantastic holiday everything ran very smoothly, I hope to find more good value holidays in the future and book with Broadway travel again.
1 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Thank you so much Sally, this is fabulous to hear! It is always lovely to hear from our customers after they return home and we hope to see you again very soon - Team Broadway Travel.
We would just like to say a huge thank…
We would just like to say a huge thank you to Hannah Harding for her sterling work this morning, her kindness and support!!
After yesterday’s adventure that went from fun to absolute carnage. Sitting on a plane for 7 hours, being stuck at baggage reclaim for 2 and a half hours and finally making it back home at midnight. We were very tired today but Hannah really went above and beyond to make us going on holiday again on Friday a stress free experience.
She absolutely delivered on all her promises and she went way above and beyond in delivering excellent customer service.
Thank you Hannah!!! From Clare Bradley and daughter Vicky
9 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Victoria, you have absolutely made Hannah’s day—in fact, you’ve made the entire team’s day with your incredibly kind words. We’re especially grateful that, despite having such a horrible experience yesterday due to the Air Traffic Control outage, you still took the time to leave such a wonderful 5-star review for Hannah. Today has been incredibly challenging for both our customers and our staff, so reading your feedback has been genuinely uplifting. It’s moments like this that remind us why we do what we do and make all our efforts to assist our fabulous customers so worthwhile. Hannah is an absolute superstar who always goes above and beyond for our clients. She has asked us to pass on her heartfelt thanks for your lovely words. We hope you have a truly fabulous holiday and thank you once again.
Antwoord van Broadway Travel
Exactly what we like to hear Steven! Thank you for booking with Broadway Travel and happy holidays!
Antwoord van Broadway Travel
Welcome onboard Gary, we agree that Rob is simply wonderful! Please remember that we are here to help should you have any queries. Thank you for choosing Broadway Travel and have a fabulous cruise!
We have travelled with Broadway on many…
We have travelled with Broadway on many occasions & I know why we keep coming back, customer service is excellent!
Were due to fly tomorrow & yesterday I thought 'have I booked Special Assistance for my husband' which should be booked up to 48 hours before you fly!
I rang Broadway this morning, spoke to a lovely lady named Claire who took all the details said she would send it over to Ryanair even though it was late notice.
Within 10 minutes I received an email from Ryanair with the request confirmation.
I rang Broadway right back to 'Thank Claire' what impeccable service that was.
Keep up the good work Broadway, till next time.
7 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
WOW Jean this is just wonderful to hear! Claire is fabulous and we are so proud of the service she provides to every customer. We will ensure that Claire sees your kind words. We are so appreciative of your loyalty and your 5* review and hope that you have a brilliant holiday. Huge thanks from all the Broadway Travel Team.
Antwoord van Broadway Travel
Exactly what we aim to achieve Dawn, many thanks for choosing Broadway Travel and don't forget that our friendly team are available to help with any queries. Happy holiday countdown!
Easy process
Easy transaction
Call answered promptly
Em updates frequently
Bharat Helpful with requests
3 september 2026
Antwoord van Broadway Travel
This is just perfect to hear Melanie, please don't hesitate to reach out to the team should you need any assistance before travel - Team Broadway Travel
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