We have just been to Tangier, Morocco Broadway Travel were wonderful to deal with. The kind & caring staff organised our flights & bags, our hotel & taxis. The whole holiday went like clockwork wi... Toon meer
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Lees wat reviewers zeggen
We booked our cruise through Broadway Travel, and can highly recommend them. We had major issues with our cruise company which resulted in having to cancel our cruise. Our travel agent, Lynsey, wen... Toon meer
Bedrijf heeft geantwoord
My husband and I have booked a holiday to Egypt. With the help, time and offering little added extras we found this to be a fairly pleasant booking. My only criticism which is minor, is I did need to... Toon meer
Bedrijf heeft geantwoord
Gemma was very professional but friendly and listened to exactly what we needed from a cruise and came back to us with a reasonably priced cruise package She answered all of my queries Booking was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Broadway Travel
Geschreven door het bedrijf
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contactgegevens
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, Verenigd Koninkrijk
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4,8
Uitstekend
7K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Simple to complete the booking
Simple to complete the booking . It was clear and concise with the exception that baggage wasn’t mentioned or included till after deciding to proceed.
18 september 2026
Antwoord van Broadway Travel
Hi Mark and thank you for your review. We are pleased that you found our website simple to use but would like to confirm that baggage is on the same page as the room type and transfers, therefore can be selected if required, early on to allow the system to provide an accurate quote. Nevertheless, thank you for choosing Broadway Travel and happy holiday countdown!
Michael who dealt with us was very…
Michael who dealt with us was very helpful and provided us with an excellent holiday.
18 september 2026
Antwoord van Broadway Travel
Thank you John, we are very appreciative of your review and feedback for Michael, who we agree is wonderful. Please do not hesitate to reach out should you have any further queries and have a fabulous holiday - Team Broadway Travel.
Antwoord van Broadway Travel
Exactly what we like to hear Graeme, thank you so much for choosing Broadway Travel and happy holiday countdown!
Wavell suggested an alternative to the…
Wavell suggested an alternative to the holiday we asked about. As promised the new venue had good reviews so we chose it even though the costs were not as beneficial as promised.
18 september 2026
Antwoord van Broadway Travel
Thank you for taking the time to leave your review Mike and appreciated Wavell's service. Have a wonderful holiday and thank you for choosing Broadway Travel.
Great service would highly recommend
The entire process was very easily booked, confirmed immediately, paperwork and Atol certificates emailed promptly, I emailed customer service with a question of which a reply was received within an hour, overall a very swift holiday booking at a great price!
18 september 2026
Antwoord van Broadway Travel
This is wonderful Nancy thank you so much. We are thrilled that you found our new website easy to use and Claire's swift response and assistance was so appreciated! Please remember that we are here to help should you have any further queries and happy holiday countdown - Team Broadway Travel.
Broadway travel excellence.
I have been using Broadway travel for nearly 15 years. I have always found thier advisors to be very helpful, capable, and friendly. On this occasion I had the pleasure of dealing with Fred who sorted out my holiday package wonderfully. He even secured me a late check out and spa discount with the specific hotel I wanted to book into. He is a credit to Broadway Travel. Well done Fred
17 september 2026
Antwoord van Broadway Travel
Welcome back Gary, it is wonderful to see you again! WOW what fabulous feedback for Fred, who we agree is simply the best! We all hope you have a great holiday and enjoy the spa - Team Broadway Travel.
Excellent
I have used Broadway Travel many times and they are always superb. Today I booked another holiday with Iantha, she was knowledgeable, courteous and professional and friendly.
18 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Thank you Paul, we are so appreciative of your loyalty and your wonderful feedback. Iantha will be delighted with your comments, as are we! Happy holiday countdown and thank you for choosing Broadway Travel again!
Anthony from Broadway was very…
Anthony from Broadway was very professional and polite .He explained everything in detail and had the patience to answer all our queries.
That is why he deserves 5/5
Thanks
17 september 2026
Antwoord van Broadway Travel
Thank you Sharda, we agree that Anthony is great! Please remember that we are here to help should you have any further queries and happy holiday countdown - Team Broadway Travel.
Andwered phone quickly
Andwered phone quickly. Efficient process and goumd answers for me quickly
18 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Exactly what we like to hear thank you and will be sure to pass on your feedback to Iantha. Have a wonderful holiday and thank you for choosing Broadway Travel.
Quick and easy only one thing about my…
Quick and easy only one thing about my last holiday with Broadway there was an issue with my booking for requesting a low floor room i had to pay 130 euro for a ground floor just a minor detail otherwise good service and great holiday 😀 thank you
14 september 2026
Antwoord van Broadway Travel
Morning James and thank you for your review. We note that you booked your holiday online and we have not received any request for a low floor room. As you have stated Euros, we assume that you have contacted the hotel directly to discuss this request, as we do not charge in Euros. If you would like to discuss this with our team, please email them on CustomerSupport@broadwaytravel.com or call 01912284884, opening hours available on the website.
Great company
Booked 2 cruises with this company, absolutely excellent communication and support throughout. Don't hesitate to book!!
25 augustus 2026
Antwoord van Broadway Travel
WOW Tina, this is simply fabulous, thank you so much! We are so appreciative of our wonderful loyal customers and we all hope you have a brilliant time onboard - Team Broadway Travel.
Being able to speak to a human being
Being able to speak to a human being. Sandra was exceptional, helpful, friendly and professional.
16 september 2026
Antwoord van Broadway Travel
Gillian, thank you so much for taking the time to leave your 5* review and fabulous feedback for Sandra, who we agree is wonderful. Have a great holiday and thank you again for choosing Broadway Travel.
Kind and helpful
Kind and helpful, just lost my wife and booking on my own for the first time,
Sandra Davis was brilliant.
15 september 2026
Antwoord van Broadway Travel
Stuart, we are so sorry for your loss but thank you for choosing Broadway Travel. Please remember that we are here to help if you have any queries at all and hope you have a lovely holiday. Sending you all our best wishes - Team Broadway Travel.
Clicked on an advert on Facebook I got…
Clicked on an advert on Facebook I got a message directly asking if I was interested in said cruise I said told them exactly what I needed with in 24hrs I was booked for April 27
14 september 2026
Antwoord van Broadway Travel
Welcome onboard Gary, this exactly what we like to hear. Have a fabulous time and thank you for choosing Broadway Travel.
Alanwas an excellent agent
Alanwas an excellent agent, listened to my requirements and matched them exactly. I am very pleased with my booking at a very competitive price.
15 september 2026
Antwoord van Broadway Travel
We agree, Alan is fabulous and thank you for taking the time to leave your 5* review. Please do not hesitate to reach out should you have any queries and happy holiday countdown - Team Broadway Travel.
Travelzoo Booking to Eygpt
Michael was very professional and had answers to any questions I had. He also offered several flight options.
I would recommend booking through Broadway Travel if you are looking for a good deal on the holiday of your choice. The service was quick and to the point. Thank you
16 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Charles, this is wonderful to hear and Michael will be delighted with your kind feedback. We all hope you have a fabulous time in beautiful Egypt and thank you for choosing Broadway Travel.
Professional service
The booking including a change of date was handled professionally and helpfully.
8 september 2026
Antwoord van Broadway Travel
Thank you Mr Warner. We really appreciate your 5* review and will pass on your kind words to Danielle. Happy holidays - Team Broadway Travel.
Kayleigh and Frank were very helpful
Kayleigh and Frank were very helpful!
Amazing customer service and support!
14 september 2026
Antwoord van Broadway Travel
Thank you Alona, we are so grateful for your 5* review and your kind words for Kayleigh and Frank, who are both wonderful! Please remember that we are here to help should you have any queries and happy holiday countdown - Team Broadway Travel.
Great company with great staff
Professional, helpful and knowledgeable. Fred is an absolute credit to the company and none of our questions were left unanswered completely.
13 september 2026
Antwoord van Broadway Travel
WOW this is wonderful to hear, and we absolutely agree that Fred is fabulous and is a very valued member of the team! Please do not hesitate to reach out should you have any further queries and we hope you have a great holiday. Many thanks - Team Broadway Travel.
Absolutely amazing
Absolutely amazing, from enquiring to booking it was so easy! I would 100% recommended this company. Evie especially was very helpful and answered any questions we had. If you’re looking at booking through Broadway Travel, do it!
14 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Thank you Stacey, your review and kind words for Evie and our company as a whole are greatly appreciated! We hope you have a fabulous holiday and look forward to seeing you again soon - Team Broadway Travel.
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