We have just been to Tangier, Morocco Broadway Travel were wonderful to deal with. The kind & caring staff organised our flights & bags, our hotel & taxis. The whole holiday went like clockwork wi... Toon meer
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Lees wat reviewers zeggen
We booked our cruise through Broadway Travel, and can highly recommend them. We had major issues with our cruise company which resulted in having to cancel our cruise. Our travel agent, Lynsey, wen... Toon meer
Bedrijf heeft geantwoord
My husband and I have booked a holiday to Egypt. With the help, time and offering little added extras we found this to be a fairly pleasant booking. My only criticism which is minor, is I did need to... Toon meer
Bedrijf heeft geantwoord
Gemma was very professional but friendly and listened to exactly what we needed from a cruise and came back to us with a reasonably priced cruise package She answered all of my queries Booking was... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Broadway Travel
Geschreven door het bedrijf
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contactgegevens
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, Verenigd Koninkrijk
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4,8
Uitstekend
7K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Amazing service from Natalie today
Amazing service from Natalie today! She booked our complete holiday package including flights, cruise, car hire, and hotel, plus got us a fantastic deal. We are absolutely delighted and counting down to our holiday of a lifetime!
27 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Wow, what an incredible 5* review and glowing report for Natalie, she is amazing we absolutely agree with you on that! Remember that we are here to help if you have any queries and we all hope you have a wonderful holiday - Many thanks, Team Broadway Travel
Straightforward booking process.
Booking process was straightforward. The Broadway Travel representative (Tina) was well informed and very helpful, and able to answer all our questions.
23 september 2026
Antwoord van Broadway Travel
Thank you for taking the time to leave your kind words and 5* review. Please don’t hesitate to reach out to us should you need any help before departure – Team Broadway Travel
Excellent service provided with an…
Excellent service provided with an excellent price
19 september 2026
Antwoord van Broadway Travel
This is music to our ears Denise! Can't get much better than that. We hope to see you again very soon - Broadway Travel
Fred is superb !
Fred is superb !! Very knowledgeable and easy to deal with.
We have not been yet but so far bang on.
25 september 2026
Antwoord van Broadway Travel
Fred is delighted with your feedback Louise. We really appreciate your kind words. Remember that we are here to help if you have any queries and we all hope you have a wonderful holiday - Many thanks, Team Broadway Travel
great Service again from Tina
25 september 2026
Antwoord van Broadway Travel
This is just the best kind of feedback, its great to see you both again - Team Broadway Travel
Excellent online service though miss…
Excellent online service though miss personal touch of clarifying details with someone
3 september 2026
Antwoord van Broadway Travel
Patricia, thank you for your 5* review and comments. Our team are always available to speak to you verbally should you need any assistance with your booking, Please email CustomerSupport@broadwaytravel.com and request a call back or call the number listed on your documents - Team Broadway Travel
I made my booking with Bella your agent…
I made my booking with Bella your agent and she was extremely helpful even though there was problems with payment. The process was simple.
25 september 2026
Antwoord van Broadway Travel
Robert, thank you for leaving Bella this excellent 5* review, she is absolutely thrilled with your feedback. Thank you for booking with us – Team Broadway Travel
Competaveley priced holiday company
We have used Broadway travel a few times over the years,easy to navigate and very competaveley priced.
24 september 2026
Antwoord van Broadway Travel
We are so pleased you found our website easy to use and competitively priced - Happy days! Please don’t hesitate to reach out should you need any assistance before you head off on your fabulous holiday – Team Broadway Travel
All questions answered and information…
All questions answered and information clear
23 september 2026
Antwoord van Broadway Travel
Thank you so much Steve, we are very proud of the service we provide and Sandra will be pleased with your 5* review. Please remember that we are here to help should you have any further queries and happy holiday countdown - Team Broadway Travel.
Sandra was amazing + the deal is…
Sandra was amazing + the deal is excellent. Such great value for money.
23 september 2026
Antwoord van Broadway Travel
Thank you David, this is simply wonderful to hear! We agree that Sandra is fabulous and we are so pleased that you are happy with her service and the deal booked. Happy holiday countdown and thank you for choosing Broadway Travel.
A huge Thank you to Laura for a quick…
A huge Thank you to Laura for a quick &easy booking process. Highly Recommend 👌
24 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Tracey, thank you for taking the time to leave your 5* review for Laura who we agree is a cruise expert! Have the best time onboard and happy cruising - Team Broadway Travel.
many thanks to Iantha for her…
many thanks to Iantha for her assistance with my online booking the trip, a new experience for me. She was a great guide.
24 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
We are so appreciative of your custom and your wonderful feedback for Iantha, who is fabulous! Please remember that we are here to help should you have any further queries and we all hope you have a great holiday - Team Broadway Travel.
Night, Not to Remember
Just back from a cruise and stay with Broadway Travel, the cruise was fantastic, absolutely loved it, food was 1st class, service was amazing.
The problem was the, 1 night stay in Venice after the cruise. We were staying in the Mestre area just outside the city.
When we arrived at hotel we found a man urinating as we unpacked the taxi.
The streets were full fo cigarette butts and dog fieces.
Just across the road there were drug addicts and prostitutes congrating at corner. later at night we could see them heating up their drugs and some were injecting them, not a good sight. The receptionist at hotel told us that it in not a rough area. We stayed in hotel that night.
It was a bit of a downer on a fantastic holiday.
Broadway Travel please, please don't send anyone to this area of Venice.
Booking number was BSC100236.
The booking was made with Blue Sea Cruise, who your company took over, including all bookings, so YOU are responsible for booking.
We will never recommend Broadway Travel to anyone, we have had nothing but trouble since your company took over booking.
Just don't send any of your customers to that part of Venice.. not nice .
20 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
**UPDATE - Thank you for your further details. We can confirm your holiday was booked directly with Blue Sea Holidays and not Broadway Travel. As they were removed as a member of our consortia, we assumed management of all their legacy bookings, yours included. However, we regret any disappointment with the area of Venice that Blue Sea Holidays booked for you.
*UPDATE - Thank you for providing your booking reference, and can confirm that this is not a Broadway Travel booking reference. However, it appears that you booked with a former consortia member. We confirm that we did not make your booking, however should you like to raise a complaint regarding your booking, please email your details and concerns to CustomerCare@broadwaytravel.com - many thanks.
Good Morning James and thank you for getting in touch. Unfortunately, we’ve been unable to locate a booking matching the details provided in our records. We’d recommend checking your booking documents to confirm the company you booked with and, if necessary, contacting the travel agent or company that made the booking for you, as they will be best placed to assist. Regrettably, as Broadway Travel did not make your booking, we are unable to comment further on the details of your review.
Antwoord van Broadway Travel
Michael, thank you for choosing Broadway Travel, for your 5* review and your recommendation! Please do not hesitate to reach out should you have any further queries and we all hope you have a fabulous holiday!
Antwoord van Broadway Travel
Kelly will be delighted with your 5* review and kind words, thank you Michael. Happy cruising and thank you for choosing Broadway Travel.
Absolutely brilliant swift and friendly…
Absolutely brilliant swift and friendly service. So quick to respond and no issues with providing me with a variety of different options and prices. Very clear pricing too.
Brilliant price for our family cruise including flights, drinks and tips which with many others are add ons that catch you out!
A great service by Evie - thank you
24 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
WOW Jane, this has made our day and Evie will be over the moon with your kind words, thank you so much for your custom and your 5* review! Have a fabulous time onboard and thank you again from Evie and all the Broadway Travel Team.
Kelly Davies was amazing
Kelly Davies was amazing! This is my first time booking a cruise and I'll be travelling alone with my two children and honestly she really put my mind at rest. She answered every single question honestly and with a genuine interest in my families holiday. Kelly was that great I will be recommending her to my Nana that is often found on a cruise holiday.
22 september 2026
Antwoord van Broadway Travel
Welcome onboard and a huge thank you for your fabulous review and kind words for Kelly! Kelly is a superstar and has asked us to pass on her best wishes and personal thanks for your feedback. We all hope you and your children have a wonderful time onboard and we look forward to speaking to your Nana in the near future! Thank you from all the Broadway Travel Team.
Frank was brilliant
Frank was brilliant and calm working with a difficult brief , not much flex with our dates but got us a good deal and better choice of hotel, will use again for Feb holiday, he called back every time he said he would, i dint feel harassed.
14 september 2026
Antwoord van Broadway Travel
Thank you Sarah, we really appreciate your kind words for Frank, who we agree is brilliant! Happy holiday countdown and we look forward to seeing you again very soon - Team Broadway Travel.
Easy to book but the cabin baggage/hold…
Easy to book but the cabin baggage/hold info was unclear
21 september 2026
Antwoord van Broadway Travel
Good Morning and thank you for your review, we are thrilled that you found our new website easy to use. We can see that baggage has been added to your booking online, however if you have any queries, please do not hesitate to call or email our Customer Support team who will be more than happy to assist you. Thank you for choosing Broadway Travel.
Excellent customer service
At the beginning of the year through Broadway we booked a holiday to Jordan in November. With the present hostilities and uncertainty there, we really did not want to travel to Jordan.
Joanne at Broadway has spent a lot of time and effort changing our holiday from Jordan to a different destination - I am very grateful to her for her patience and assistance throughout
21 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Anne, thank you for your review and kind words for Joanne. Many customers have been affected by the conflict resulting in the team, including Joanne, working tirelessly to try and offer solutions and alternatives. We are thrilled that you are so pleased with Joanne's service and efforts. Have a wonderful holiday and thank you again from all the Broadway Travel Team.
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