We booked our cruise through Broadway Travel, and can highly recommend them. We had major issues with our cruise company which resulted in having to cancel our cruise. Our travel agent, Lynsey, wen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Gemma was very professional but friendly and listened to exactly what we needed from a cruise and came back to us with a reasonably priced cruise package She answered all of my queries Booking was... Toon meer
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Our flights were with Ryanair, they sent us an email changing our flight times. The flights were not acceptable to us as they were very late. We found flights with Easyjet which were acceptable and co... Toon meer
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We have been with Broadway Travel for a number of years going to Malta, they provide an excellent service and nothing is too much trouble to ensure everything is excellent. I spoke to Lucy today with... Toon meer
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Bedrijfsgegevens
Over Broadway Travel
Geschreven door het bedrijf
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Contactgegevens
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, Verenigd Koninkrijk
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4,8
Uitstekend
7K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Summer 2027 cruise
It’s the second cruise we’ve booked with Broadway travel and there help and expertise has just been wonderful. Booking has been so easy. Nothing has been too much trouble and Kelly had lots of advice and recommendations as she has previously been on this ship. Thank you for all of your help Kelly 😀. Would highly recommend.
30 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Welcome back Dionne, it is wonderful to see you again! Kelly is overjoyed with your kind words and we agree that she is simply amazing. Have the best time onboard and thank you again from all the Broadway Travel Team.
I spoke to Wavell who was both…
I spoke to Wavell who was both professional and helpful. He was really patient and informative. I felt confident in his advice, he was able to advise me of all the different options available to me. I will be happy to contact him again if I am considering a holiday.
29 september 2026
Antwoord van Broadway Travel
WOW Julie this is fabulous feedback for Wavell, who will be delighted that his service meant so much to you! Please remember that we are here to help should you have any further queries and happy holiday countdown - Team Broadway Travel.
Antwoord van Broadway Travel
Exactly what we like to hear Hilary! Thank you for choosing Broadway Travel and happy holiday countdown!
Steven was great
Steven was great. Contacted him on a weeks notice to book a holiday. Went out of his way to contact the hotel after the room disappeared.
22 september 2026
Antwoord van Broadway Travel
James, we agree Steven is great and we are thrilled that you were so happy with his service. Happy holidays and thank you for choosing Broadway Travel.
Excellent service provided by Alan.
22 september 2026
Antwoord van Broadway Travel
Thank you so much Guruchand, we are very appreciative of your 5* review and kind words for Alan. Please do not hesitate to reach out should you have any queries and happy holidays - Team Broadway Travel.
The staff were very helpful and nothing…
The staff were very helpful and nothing was too much trouble.
They looked at different options until they found one to suit.
28 september 2026
Antwoord van Broadway Travel
Linda, thank you so much! We agree the team are simply the best and we are so proud of the service that they deliver to every single customer. Have a fabulous time onboard and thank you for choosing Broadway Travel.
Cruise booking made easy
I would like to say a huge thank you to Erin who has been so helpful in organising our cruise holiday and understanding our requirements. I really appreciate how easy booking with Broadway Travel has been and will contact Erin again the future.
29 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
WOW thank you Kirsty, not only for your 5* review but for choosing Broadway Travel. We all hope you have a fabulous time onboard and look forward to seeing you again soon.
Erin was wonderful
Erin was wonderful, so helpful and really worked hard to match our extensive lists of booking requests and tight budget. This is the second booking we have made with Broadway and they have been so helpful and professional. Detailed quotes, simple deposit system and quick turnaround of the physical confirmation.
29 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
We agree Marian, Erin is simply the best! We are so appreciative of your custom and your kind words, however Erin has assured us that the pleasure was all hers. Please remember that we are here to help should you have any queries and happy cruising!
Really helpful Customer Service Department
I made a mistake typing one of the names on the booking, Customer Services were very easy to get through to, really friendly and helpful and sorted things out immediately.
21 september 2026
Antwoord van Broadway Travel
Laura, thank you so much. We will ensure Alivia sees your kind words and please remember that we are here to help should you have any further queries. Happy holiday countdown - Team Broadway Travel.
Great service
8 augustus 2026
Antwoord van Broadway Travel
Thank you for choosing Broadway Travel and happy holidays Mrs Jakutiene!
Natalie was amazing
Natalie was amazing, very knowledgeable.
Definitely my new travel agents,👌
27 september 2026
Antwoord van Broadway Travel
We agree Marie, Natalie is fabulous, however it is always nice to know how appreciated her service is to her clients. Have a wonderful cruise and we look forward to seeing you again soon.
Antwoord van Broadway Travel
Thank you so much Christopher, we are delighted that you found our new website easy to use. Please do not hesitate to reach out should you have any queries and happy holiday countdown - Team Broadway Travel.
Excellent Customer service
I contacted Broadway Travel to book a cruise, Amanda was really helpful and helped us sort out the best cruise. I also had an issue with my MSC voyager account and Amanda didn't hesitate to help get this resolved. Amanda really supplied me with excellent customer service and nothing was to much hassle for her.
28 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Welcome onboard Claire! Thank you for taking the time to leave your 5* review and wonderful feedback for Amanda who we agree is fabulous. Please remember that we are here to help if you have any further queries and we all hope you have a brilliant cruise - Team Broadway Travel.
Have booked our cruise through Broadway…
Have booked our cruise through Broadway Travel for the last two years . Booth great experiences.
Today booked via Amanda who was so helpful in getting us what we needed .
28 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Welcome back and thank you for not only your review but your loyalty and custom. We are so pleased that you found Amanda helpful and please remember that we are here to help if you have any queries. Happy cruising - Team Broadway Travel.
We did a little research on where we…
We did a little research on where we would like to go and the hotel choice.
I've used Broadway previously and contacted them with our requirements.
The travel advisor, Iantha, quickly gathered all the details and presented them to us.
The booking process was easy and efficient, and the documentation, once the booking was complete sent promptly.
23 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Welcome back Mark, thank you for your loyalty and fabulous feedback for Iantha who we agree is wonderful! Happy holiday countdown and remember that we are here should you have any queries - Team Broadway Travel.
Philip was prepared to answer all my…
Philip was prepared to answer all my questions and continue to check for better deals no matter how long it took.
24 september 2026
Antwoord van Broadway Travel
Philip is thrilled with your kind words Laura, as are we! We are so delighted that Philip's efforts and service was so appreciated by you and we all hope you have a wonderful holiday. Many thanks from all the Broadway Travel Team.
Incompetent organisation
Hotel itself was amazing however dealing with Broadway Travel has completely put me off dealing with any third party travel company.
Numerous issues including not telling us we had to pay for luggage, spending days sorting out our reservation with hotel as they said they hadn't received the details of the booking from Broadway travel. Got to hotel and they hadn't sent details of the upgrade that was arranged (selling point).
Getting to the airport and the transfer company not having our details. Then lastly spent our last day chasing up our transfer back to airport.
No more give me TUI, jet 2 and the likes anyday!
21 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Good Morning Samantha and thank you for taking the time to leave your review. We regret that you were disappointed with certain aspects of your holiday, however appreciate the opportunity to address the issues raised. As discussed on the original booking call with the lead passenger, our agent did confirm that hold luggage was not included. Following the query received, we forwarded the call to the lead passenger to listen to and he confirmed that he missed this part and simply expected it to be included. However, as a gesture of goodwill, our team added on a hold bag free of charge. With regards to the issue contacting the hotel prior to your arrival to add on a special request, we did confirm that as per your ATOL certificate, we do not book the hotel directly with the hotel, but via an accommodation supplier. When you emailed the hotel directly, you did not quote the lead passenger's surname nor the accommodation supplier booked with. Therefore, the hotel were unable to locate your booking. Had we been contacted to send the request to the hotel, we would have happily assisted, however we were able to confirm in writing that the hotel had your booking, to reassure you. We would also like to confirm you that the hotel were advised of the upgraded room in advance of your arrival, however apologise on their behalf that this was not provided at check in. As soon as you contacted us, we immediately contacted the supplier who ensured that the room was made available to you at midday the following day. As per our email to the lead passenger, we also asked the hotel to provide you some offer of compensation for the incorrect rom type not being available on your first night. We received no further communication from the lead passenger until your review. We can also confirm that your transfers were included in your package and we were not made aware from resort of any issues. Had we been alerted, we absolutely would have stepped in and resolved any queries. If you remain unhappy and would like us to to raise a complaint with the supplier regarding the room allocation/transfers, please email CustomerCare@broadwaytravel.com and we will certainly take this to the supplier on your behalf.
Helpful staff
Really helpful and made my experience in booking my cruise very simple
26 september 2026
Antwoord van Broadway Travel
Thank you Sue, this is fabulous and Natalie sends her personal thanks for your kind words. Have a wonderful cruise and thank you from all the Broadway Travel Team.
Wendell was great
Wendell was great. He sorted out our holiday and made sure we had all the accommodation and flights around the requirements we asked for.
26 september 2026
Antwoord van Broadway Travel
This is wonderful to hear! We are so proud of our service and it’s made our day to read your fabulous review! Please remember that we are here to help if you have any further queries. Happy holiday countdown! Many thanks from all the Broadway Travel Team
Amazing service from Natalie today
Amazing service from Natalie today! She booked our complete holiday package including flights, cruise, car hire, and hotel, plus got us a fantastic deal. We are absolutely delighted and counting down to our holiday of a lifetime!
27 september 2026
Review zonder uitnodiging
Antwoord van Broadway Travel
Wow, what an incredible 5* review and glowing report for Natalie, she is amazing we absolutely agree with you on that! Remember that we are here to help if you have any queries and we all hope you have a wonderful holiday - Many thanks, Team Broadway Travel
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