Broadway Travel Reviews 

7.218
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We booked our cruise through Broadway Travel, and can highly recommend them. We had major issues with our cruise company which resulted in having to cancel our cruise. Our travel agent, Lynsey, wen... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gemma was very professional but friendly and listened to exactly what we needed from a cruise and came back to us with a reasonably priced cruise package She answered all of my queries Booking was... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have been with Broadway Travel for a number of years going to Malta, they provide an excellent service and nothing is too much trouble to ensure everything is excellent. I spoke to Lucy today with... Toon meer

Beoordeeld met 5 van de 5 sterren

Our flights were with Ryanair, they sent us an email changing our flight times. The flights were not acceptable to us as they were very late. We found flights with Easyjet which were acceptable and co... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reisbureau
  2. ook in
  3. Cruisereisbureau
  4. Reiszoekmachine
  5. Touroperator

Over Broadway Travel

Geschreven door het bedrijf

With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.

Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).

Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.

We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

7K reviews

5 sterren
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2 sterren
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4,8

Alle reviews

(7.218)

938 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Flight time changes to holiday.

We booked a trip for December to Funchal last Feb. Broadway Travel wrote to us today to say that Easyjet has changed both the flight times, the journey out now being at 07.10 instead of 12.55. I phoned and spoke to Jackie, explaining that I am not well and would never have booked the holiday with that flight time and that I just couldn't manage it. Could anything be done? We were prepared to go the previous day. She said to leave it with her but could promise nothing. An hour or 2 later she rang back having spoken both to Easyjet and our hotel. We are now leaving at 11.00 the previous day and returning a day earlier than previously arranged, at no extra charge. What a satisfactory result and done with kindness and efficiency. We are very pleased and just hope that there are no further flight changes,

8 oktober 2026
Review zonder uitnodiging
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Antwoord van Broadway Travel

Stephanie, thank you so much for taking the time to leave your fabulous review for Jacqui. We all agree that she is simply the best and the level of service she offers all our clients is astounding. We are so pleased that your flights have been amended to more suitable times and we all hope you have a fabulous time in beautiful Madeira. Thank you again from all the Broadway Travel Team.

Beoordeeld met 5 van de 5 sterren

Iantha was incredibly helpful and…

Iantha was incredibly helpful and efficient in advising us with our booking. She epitomises everything we appreciate in our many bookings made through Broadway travel.

8 oktober 2026
Review zonder uitnodiging
Logo Broadway Travel

Antwoord van Broadway Travel

WOW Philips, this is simply amazing and very much appreciated. Iantha is a very valued agent and you have made her day! Thank you for your continued loyalty and custom and have a wonderful holiday!

Beoordeeld met 5 van de 5 sterren

Agent was very helpful and patient

Agent was very helpful and patient.
She was able to book everything we asked for.

6 oktober 2026
Logo Broadway Travel

Antwoord van Broadway Travel

Thank you Barbara, Tina will be delighted with your kind words, as are we! Remember that we are here to help should you have any queries and happy holiday countdown - Team Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Great deal on an amazing itinerary cruise

Great cruise with all the added extras at a great price. Can’t wait!!

28 september 2026
Logo Broadway Travel

Antwoord van Broadway Travel

This is music to our ears! We work so hard to ensure that we are getting the best deals for our clients and we all hope that you have a fabulous time onboard and thank you for choosing Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Booked with broadway travel last year

Booked with broadway travel last year, couldn't believe how easy everything fell into place, the staff are so friendly and realy helpful, they are there to help you with anything you need.Im a 67 year old woman that's not realy techno savvy, but i found it easy to book on and everything I needed was there in the app.Broadway travel were so great that it made sense to book with them again for next year, try it you won't be disappointed.

9 september 2026
Review zonder uitnodiging
Logo Broadway Travel

Antwoord van Broadway Travel

Exactly what we aim to achieve Sian and thank you for your loyalty and your kind words. We have invested heavily into our new website, but as you mention, our team are always here to help should you have any queries. Happy holiday countdown and thank you from all the Broadway Travel Team.

Beoordeeld met 5 van de 5 sterren

Holiday to Egypt

I booked a holiday to Egypt with Broadway Travel and had a few issues with the booking. Alan was absolutely fantastic - he kept me fully informed throughout, was professional, patient and sorted everything so I can now enjoy my upcoming holiday. A real credit to Broadway Travel. Highly recommend and will definitely book again. Thanks Alan!
Terry Foss

2 oktober 2026
Review zonder uitnodiging
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Antwoord van Broadway Travel

Mr Foss, what a start to our day - thank you! Alan is fabulous but it is always great to hear our customers experiences! We all hope you have a wonderful time in mystical Egypt and remember that we are here to help should you have any queries. Thank you for choosing Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Fred Williams was absolutely brilliant…

Fred Williams was absolutely brilliant 👏. He was friendly, courteous, extremely helpful and patient throughout. He is the essence of professionalism. We will definitely be back to him for future travel bookings.

3 oktober 2026
Logo Broadway Travel

Antwoord van Broadway Travel

WOW Helena, this has made our day! We are so proud of our service and to know what a wonderful impact Fred's service made to your booking experience is simply amazing. Fred has asked us to pass on his personal thanks and has assured us that the pleasure was all his. Happy holiday countdown and remember that we are here to help should you have any queries. Many thanks from all the Broadway Travel Team.

Beoordeeld met 5 van de 5 sterren

Booked a holiday with Broadway Travel…

Booked a holiday with Broadway Travel and spoke to an extremely polite efficient lovely lady called Sandra whom was such a pleasure to deal with I will definitely book again.

29 september 2026
Logo Broadway Travel

Antwoord van Broadway Travel

This is fabulous to hear Anna, thank you for taking the time to leave your kind words for Sandra, who we agree is amazing! Please do not hesitate to reach out should you have any queries and thank you again for choosing Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Straight forward

Straight forward. No problems.

25 september 2026
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Antwoord van Broadway Travel

Perfect Diane, we are delighted that you found our website easy to use however, please remember that our Customer Support team are here to help should you have any queries. Happy holiday countdown - Team Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Personal service and attention to detail

Fred was so helpful. He listened, adapted and crafted an itinerary for us that is exactly what we want. If he is anything to go by, we'll be regular customers of Broadway Travel.

2 oktober 2026
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Antwoord van Broadway Travel

Thank you for taking the time to leave your wonderful 5* review for Fred, who we agree is a superb human! Have a brilliant holiday and we hope to see you again very soon - Team Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Steven from Broadway Travel always…

Steven from Broadway Travel always gives a superb service helpful nothing is too much trouble his attention to detail is 2nd to none outstanding !!

2 oktober 2026
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Antwoord van Broadway Travel

Pamela, we absolutely agree, Steven is just fabulous! Happy holidays and thank you from all the Team!

Beoordeeld met 5 van de 5 sterren

THE BEST

We booked a 7 day holiday to Madeira through Broadway
Travel, from start to end they were brilliant. We encountered a problem though with the hotel we chose (Vida Mar) where there was a building site next door to our room, tables not cleared away after dinner, useless reception staff etc. We felt we had no alternative but to check out & book into another hotel after the 1st day. We contacted Danielle who arranged everything & moved us to Porto Santa Maria where we enjoyed the rest of our holiday.
Broadway refunded the money from the 1st hotel within 72 hours they even rearranged our transfers back to the airport from our new hotel.
Would we use them again 100% - YES! they were brilliant.
A big thank you Danielle & Broadway travel, looking forward to booking our next trip with them.

3 oktober 2026
Review zonder uitnodiging
Logo Broadway Travel

Antwoord van Broadway Travel

Barry, thank you so much. We are so pleased that Danielle stepped in and immediately resolved the issue and moved your hotel where you enjoyed the remainder of your holiday. Your custom and review mean the world to us and Danielle will be thrilled that her service meant so much to you both. We look forward to seeing you again very soon and thank you again from all the Broadway Travel Team.

Beoordeeld met 5 van de 5 sterren

Very helpful and patient

Very helpful and patient. This is our second holiday with Broadway

30 september 2026
Logo Broadway Travel

Antwoord van Broadway Travel

Marianne, welcome back and thank you for custom and your wonderful review and kind words for Tina. Please remember that we are here to help should you have any queries and happy holiday countdown - Team Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Amanda and Natalie made the experience…

Amanda and Natalie made the experience of booking our cruise so enjoyable. Everything was fully explained and the details being sent across and photos whilst being on the call made it easier to visualise the information. Thank you ❤️

1 oktober 2026
Logo Broadway Travel

Antwoord van Broadway Travel

We agree Emily, the ladies are fabulous and a wealth of knowledge and booking your cruise should be an enjoyable and exciting time! Happy cruise countdown and thank you from all the Broadway Travel Team.

Beoordeeld met 5 van de 5 sterren

Service Quick and efficisnt

Immediately answered the phone. Travel deals were well explained and felt reassured that everything had been as I asked

30 september 2026
Logo Broadway Travel

Antwoord van Broadway Travel

This is wonderful to hear, thank you Graham, we are very appreciative of your review and custom. Please reach out to our team should you have any queries and happy holiday countdown - Team Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Booking process very smooth concise and…

Booking process very smooth concise and extremely helpful representative vassell who booked our holiday

29 september 2026
Logo Broadway Travel

Antwoord van Broadway Travel

Stuart, thank you for taking the time to leave your review and kind words for Wavell. We are very proud of our service and appreciate your feedback. Have a lovely holiday and thank you for choosing Broadway Travel.

Beoordeeld met 5 van de 5 sterren

First time using Broadway Travel

First time using Broadway Travel. Great deal on our holiday and we especially appreciated the upgrade to our room at the hotel, which was amazing. Easy to book online. Would recommend and use again for future holidays.

22 september 2026
Review zonder uitnodiging
Logo Broadway Travel

Antwoord van Broadway Travel

Welcome Helen and thank you for choosing Broadway Travel. We are so pleased that you found our new website easy to use and please remember to reach out should you have any queries. Happy holiday countdown!

Beoordeeld met 5 van de 5 sterren

Summer 2027 cruise

It’s the second cruise we’ve booked with Broadway travel and there help and expertise has just been wonderful. Booking has been so easy. Nothing has been too much trouble and Kelly had lots of advice and recommendations as she has previously been on this ship. Thank you for all of your help Kelly 😀. Would highly recommend.

30 september 2026
Review zonder uitnodiging
Logo Broadway Travel

Antwoord van Broadway Travel

Welcome back Dionne, it is wonderful to see you again! Kelly is overjoyed with your kind words and we agree that she is simply amazing. Have the best time onboard and thank you again from all the Broadway Travel Team.

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