Really impressed. Broken Fones offered the best price, compared to other recycling companies. I received the full amount into my bank account within two days of posting. Can’t fault them.
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Lees wat reviewers zeggen
Really smooth process. They weren’t the absolute highest quote I received, but they were much better than the big-name sites, and I’d read reviews about some higher quotes on other sites being reduc... Toon meer
They were great and helped me resolve a problem I had unlinking iCloud from the phone I sent them. And they paid the full quote given online straight into my bank, unlike other phone buying companies.... Toon meer
Positive experience from start to finish. Price quoted was the price received. Free postage. Great communication via WhatsApp. Would use again without doubt.
Bedrijfsgegevens
Over Broken Fones
Geschreven door het bedrijf
Welcome to Broken Fones, a leader in the UK mobile buy-back market. We specialize in purchasing phones that may have cosmetic damage but remain fully functional. Our mission is to offer fair and competitive prices, ensuring every device’s true value is recognized.
At Broken Fones, we are deeply committed to sustainability. By extending the life of mobile phones, we contribute to a greener, more eco-friendly future. Our Trustpilot reputation showcases our unwavering dedication to transparency, efficiency, and customer satisfaction.
Join us and discover your phone’s worth with a trusted partner that values both your device and the planet.
Contactgegevens
259 Hospital Street, B19 2YF, Birmingham, Verenigd Koninkrijk
- hello@brokenfones.com
- brokenfones.com
4,9
Uitstekend
556 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Last year I sold my phone to this…
Last year I sold my phone to this company. I found process very easy and fully remotely. They kept initial quote and paid me full price.
12 augustus 2024
After two days my phone was delivered…
After two days my phone was delivered to the address via Royal Mail. I was paid via bank transfer. It was very seamless.
12 augustus 2024
Very poor service will not recommend to use them
Posted the phones 2 weeks ago received email that they receive the phone but no payment received till today does not reply to there email and have no other way to contact them
5 maart 2025
Antwoord van Broken Fones
Hi Faheem,
Thank you for your feedback.
Here’s a summary of your order:
Order Created: 05/03/2025
Device Received: 11/03/2025
Returned to Sender: 25/03/2025
When you placed the trade-in, you selected the Faulty - Powers On condition. However, upon inspection, our technicians found that your phone was stuck in Restore Mode due to a faulty motherboard. This condition doesn’t meet any of our trade-in criteria.
We sent you an email at the time with details and options, but unfortunately, we didn’t receive a response. As per our policy, when we don’t hear back within 14 days, we automatically return the device.
Please note, we offer support via Email, WhatsApp, and Telephone, all listed clearly on our website. We’re always here to help and happy to clarify anything further.
Kind regards,
Adam
BrokenFones Support Team
Offered and paid 45% higher than other…
Offered and paid 45% higher than other recycles. Very satisfied with the service. Postage was also free.
12 maart 2025
It was very easy to set everything in…
It was very easy to set everything in motion on the website. Sending my phone was a doddle with the prepaid label, box and post bag. Dropped it off at the post office on Thursday, next day the phone was received, OK’d and money transferred to my account! Brilliant, thank you for the service.
12 maart 2025
Offered and paid a good price
Offered and paid a good price, much more that wha I thought. Money was in my account same day as delivery as ke receiving reminders.
12 maart 2025
Will definitely recommend if you are…
Will definitely recommend if you are selling broken iPhones as mainly they are buying iPhones, I had some google phones but they refused to buy. Overall good experience
12 maart 2025
Very happy with the service received
Very happy with the service received, they also provided data wipe service free of charge. I got paid same amount.
12 maart 2025
Hassle free service
Hassle free service. They delivered exactly what they promised. Will recommend to everyone.
12 maart 2025
Sent phone using my own special…
Sent phone using my own special delivery and got paid next day, I needed money so used fast postage. They paid me full quoted price but not awarded money by or special delivery.
12 maart 2025
Couldn’t have been easier to do
Couldn’t have been easier to do. Simple instructions to follow and taking it to the post office saved the need to print off labels.
12 maart 2025
Very fast and reliable service from…
Very fast and reliable service from BrokenFones. I received the bank transfer the same day they received the phone. Very easy process and I was informed at every stage with an email.
12 maart 2025
Very easy and fast service
Very easy and fast service. Not sure you need to do anything differently to be honest it was first class all the way through.
12 maart 2025
Good value offered for device…
Good value offered for device condition. Device checked within an hours of being received and money paid same day, at the agreed upfront value. Cannot fault the service and will use again in the future.
12 maart 2025
Excellent service
Excellent service. Received postage pack within a day. Received payment the day they received my phone. Very amazing service
12 maart 2025
Easy to deal with
Easy to deal with. Progress report throughout the process. Right up to confirming payment.
12 maart 2025
Excellent communication and fast…
Excellent communication and fast service. Clear instruction which can be easily followedz full price received within couple of hours.
12 maart 2025
Excellent service and communication…
Excellent service and communication from start. Sent phone in one day and after 3 days payment came. Very speedy service.
12 maart 2025
Very speedy service
Very speedy service, great price for my phone. I was actually paid over than quoted price. 100% recommended.
1 januari 2025
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