Refused to refund me the correct amount even when I explained that this was the law. No clear explanation given and then ended the call and refused to respond when I called again
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Lees wat reviewers zeggen
Great price. When I ordered I did next day delivery as it was with Royal Mail and I received my parcel on time The website it quick and easy to use, there’s an option to actually speak to somebody if... Toon meer
Never heard of this store before but after checking their trust pilot reviews decided to place an order as they had very competitive prices on their Birkenstock shoes. Definitely don’t regret it - d... Toon meer
I purchased a pair of Birkenstock EVA sandals for holiday at a great price and I am so pleased with them. They are very comfortable and I can see me wearing them a lot. I would say I’m usually a size... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Brookfield Comfort is not the right fit for customer's looking for throw away fashion. Multiple purchase motivation, for cheap items used just once does confuse us to be honest. The product materials need to be sourced, workers spend time putting them together, and sometimes in awful conditions. Then you have the transport between oceans and roads. They have their place with customers and businesses, but that's not for us. Our customers order online freely, knowing they can be returned easily, if not suitable. But with full intention to use them more than once, and fully enjoy all their benefits and comfort.
Contactgegevens
3 Cumberland Place, SY21 7SB, Welshpool, Verenigd Koninkrijk
- sales@brookfieldcomfort.com
- brookfieldcomfort.com
4,5
Uitstekend
90 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Comfortable stay at sensible price
Limited facilities due to building works, but the price was reflective of this. Quick check in process, friendly staff and a comfortable stay.
3 november 2025
Fast delivery and good prices
10 november 2025
Good price and good service
Really good prices, good communication throughout. Delivery was quick. Won't hesitate to use Brookfieldcomfort again.
3 november 2025
Great value
The product was cheaper than anywhere else and came in good time. I woukd definitely use this company again
30 oktober 2025
Quality shoes .bargain price
Very fast delivery .Cheapest on Wed
Very nice shoes . Great
28 augustus 2025
Pleased
Item arrived 48 hrs after order placed. They fit well. Comfortable and as described.
26 augustus 2025
Incorrectly sized crocs
Incorrectly sized crocs. Sent several emails to customer service, whom were very rude with their replies and unhelpful. I wouldn’t use or recommend them again.
31 juli 2025
Antwoord van Brookfieldcomfort
Hi Angie,
We’re sorry to hear you weren’t happy with your purchase. The Crocs were dispatched in the UK size ordered (UK 5), which is marked with the US size on the sole. We understand that sizing can be confusing, and we always aim to help clarify this for our customers. We’ve reviewed our email exchanges and are confident our replies were courteous, but we’re sorry if they came across otherwise. If you’d like, we’re happy to discuss this further to find a resolution.
What a discovery!
Super fast delivery. Excellent communication and great value for money on high quality products! Will use it again.
25 juli 2025
Do not buy from this company as they do not respect consumer rights
UPDATE: The response below from Brookfield is nonsense. I’ve simply been wearing the sandals day to day. I’d understand if I’d been mountain climbing or trekking but they’ve just been used to walk on pavements and the beach, which - I assume - is what they were actually designed for.
I bought a pair of Birkenstock EVA sandals on June 19th. I have worn them for general use, as would be expected for a pair of summer sandals. A crack has appeared in one of them, which is unreasonable after only 6 weeks of normal wear.
I contacted Brookfield, sent photos, and requested a replacement pair, an entirely reasonable request in line with my statutory rights. They responded to say that the sandals had been heavily worn - what this even means I don’t know. They rejected my request for a replacement. I objected, again requesting a replacement. They then contacted me to say they’d given me a credit note, but for only 50% of the amount I originally paid. This is a fundamental breach of my consumer rights. I am entitled to a replacement pair.
Consumer law states: After 30 Days (Up to Six Months): You can request a repair or replacement of the goods. The retailer typically gets one chance to repair or replace the item; if the fault persists, you can then request a refund
28 juli 2025
Review zonder uitnodiging
Antwoord van Brookfieldcomfort
I understand your frustration but it is not a reflection of either the shoes or our store. The photos indicate extensive use, and although there is consumer protection of rights, which is a valuable resource in this country, this isn't one of those situations unfortunately.
Choice of sizes, price and response
Good prices, quick response to a query, arrived on time. Great choice. Just be aware that packages are sent via Royal Mail and need tracking if you are time constrained. Otherwise, use the 24 delivery which costs a little more but gives greater peace of mind.
27 mei 2025
Really quick delivery and exactly what…
Really quick delivery and exactly what I had ordered.
28 april 2025
Antwoord van Brookfieldcomfort
Thanks, that's great to hear
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