Refused to refund me the correct amount even when I explained that this was the law. No clear explanation given and then ended the call and refused to respond when I called again
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Lees wat reviewers zeggen
Great price. When I ordered I did next day delivery as it was with Royal Mail and I received my parcel on time The website it quick and easy to use, there’s an option to actually speak to somebody if... Toon meer
Never heard of this store before but after checking their trust pilot reviews decided to place an order as they had very competitive prices on their Birkenstock shoes. Definitely don’t regret it - d... Toon meer
I purchased a pair of Birkenstock EVA sandals for holiday at a great price and I am so pleased with them. They are very comfortable and I can see me wearing them a lot. I would say I’m usually a size... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Brookfield Comfort is not the right fit for customer's looking for throw away fashion. Multiple purchase motivation, for cheap items used just once does confuse us to be honest. The product materials need to be sourced, workers spend time putting them together, and sometimes in awful conditions. Then you have the transport between oceans and roads. They have their place with customers and businesses, but that's not for us. Our customers order online freely, knowing they can be returned easily, if not suitable. But with full intention to use them more than once, and fully enjoy all their benefits and comfort.
Contactgegevens
3 Cumberland Place, SY21 7SB, Welshpool, Verenigd Koninkrijk
- sales@brookfieldcomfort.com
- brookfieldcomfort.com
4,5
Uitstekend
90 reviews
Vraagt klanten om een review
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Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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What an excellent company
What an excellent company - I made a mistake with my order and they were so kind about sorting it out. Would definitely use again.
22 april 2025
Review zonder uitnodiging
Antwoord van Brookfieldcomfort
Thank you so much
Avoid
Avoid! Purchased a pair of desert boots late last year. Didn't wear for a while as they're not winter shoes. Have now worn about 6 or 7 times and the heel has come away from the sole Their response to me - Because the order is pass our 30 day return window and the shoes have been worn there isn't much we can do in this situation. Appalling quality matched by the customer service.
Shabby response. Shoes should not fall apart after regular wear let alone minimal wear. I will pursue this via my credit card provider as this is unacceptable.
11 april 2025
Review zonder uitnodiging
Antwoord van Brookfieldcomfort
Sorry this has happened, but after review I can see these boots were purchased for £35.20 at the beginning of November, which is nearly 6 months ago from today. Although you may have only just started wearing them, they have been worn more than once and we need to draw a line somewhere. This is why the team rejected your refund request unfortunately.
Excellent service
25 maart 2025
Quick delivery and great product
Quick delivery - shoes look great - are comfortable and I am very pleased with the quality
31 maart 2025
Great customer service
Great customer service. I received an email informing me that the size I ordered was no longer in stock, then asked if I would like to try the next size which I did, my boots arrived a few days later, and they fit. Most companies would have just told me they were no longer available and left it at that. I would definitely recommend this company 👌
4 maart 2025
Antwoord van Brookfieldcomfort
Thank you. Appreciate you custom and feedback.
Very generous fit
Very generous fit - first pair had to be exchanged for smaller size. Very nice quality shoe and good service from Brookfield. Would buy again
7 februari 2025
Great website for shoes, just be cautious of return/refund fees
I purchased my cabin crew heels through Brookfield comfort. I ordered a 2nd pair the other week but with the original pair the size had rubbed off. Unfortunately I ordered the wrong size as they run up very small (2 sizes too small) and I had to return. 1 thing I’m not a fan of is when you return anything is that it costs £5 to return or if you use your own shipping method they take a £2 “admin charge” so means your losing out on a lot of money when returning. The pair of shoes I ordered were £37.95 including postage and the refund I got was only £29 so losing out on a lot of money if the pair you order don’t fit so keep this in mind when ordering. This is the only reason I’m giving 4 stars instead of 5. This is the only website I can seem to find that sell the exact shoes I wear for work. Communication is quite quick and staff are knowledgeable which is great.
27 januari 2025
Antwoord van Brookfieldcomfort
Thanks for the review and appreciate feedback. Original order involved multiple size and style adjustments, sending back and forth, which we accommodated. You originally used your own courier (EVRi), but this time used our service at £5 which was cheaper for you. So you can understand how much couriers take out of our business. We accommodate standard returns, and do not charge postage for a replacement first pair, which I think is fair. In your case, I'm sure you can agree it was a slightly more involved situation, until you finally got the shoes that were right for you.
Great price on Birkenstock Zermat…
Great price on Birkenstock Zermat slippers. Arrived on time and well packaged.
27 januari 2025
Antwoord van Brookfieldcomfort
Thank you for the feedback. Appreciated.
Great customer service and product…
Great customer service and product arrived promptly.
3 januari 2025
Antwoord van Brookfieldcomfort
So good to hear. Thanks for posting the review.
Completely stress free
Completely stress free. Informed of order confirmation and delivery date and time very promptly. Product good value for money. Excellent service.
27 november 2024
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