Browns Family Jewellers Reviews 

Please help no this is not great product because it’s not working. It doesn’t click like it. Should I need help please?

Excellent service. Beautiful initial diamond pendant and gold heart. Came the next day after ordering. Packaging was excellent and makes a lovely looking gift.

Fast delivery. Wrapped lovely. Only just given to granddaughter for birthday. Hopefully a lifetime keepsake.

I ordered a lovely necklace online.
It came well wrapped & promptly.
Will be ordering again.

Easy process start to finish delivery fast and secure. So happy with my chain

Nice selection of items on this site. I chose a pair of white gold hoop earrings. They were to be a present and I had left it rather late, but my earrings arrived very promptly. They were beautiful as well as being a very reasonable price. My sister in law was delighted with them.

Service was quick and efficient and item arrived within a couple of days

Value for money

Megan who i spoke to via tel was wonderful and resolved my granddaughers queries and couldnt have been more helpful. Will have no hesitation ordering from you again. My granddaughter has requested another stacking ring for Christmas. Would definately recommend.

I'd been looking for the chain I bought for a long time, fully insured and received it 2 days later, love it! Good customer service is so hard to come by when buying online these days, great communication over a stock issue, couldn't do enough to help. Will definitely consider them first in future. I never give reviews but this company inspired me. Thank you

Very helpful and friendly service.
All queries answered swiftly.
Earrings posted and delivered in perfect time.
Beautifully wrapped package was a delight to open!
Thank you very much. J.L.

Lovely gift 🎁 easy communications good reply time 🕰️ would recommend

Very quick delivery

Excellent service thankyou

Really quick delivery lovely presentation box and product just as described. Quality earrings will highly recommend.
Many thanks

Quick and easy service. Very nice gold hoops.

This is a family run company and as such you can feel it is when you speak to customer services . It is a small close knit team who really do go above and beyond to assist you . The lady very kindly stayed on the phone and helped me put my order through online and even did my request of sending me a photo and video that they did for me of my purchase because I was having it gift wrapped by them so wouldn’t see it when it arrived . This wouldn’t have happend with a big company . Was also a very speedy service , I received my purchase the very next day after ordering it . They couldn’t have been more helpful and kind and I will definitely use them again for future purchases in the future and would recommend them to anyone . Overall they have some beautiful items of differnt kinds of jewellery at very reasonable prices .

I recently contacted the Crossgates branch regarding a gift for our daughter’s 30th Birthday.
I’d seen the item online & when I asked if they had it in stock, they said no, but they would arrange to have one sent from their Head Office so we could have a look.
Mel, the lady who dealt with my enquiry was so friendly & couldn’t have been more helpful.
The item arrived , we went to have a look at it & it was perfect.
Again, the staff at the shop couldn’t have been more friendly or more helpful.
What a lovely jewellers shop with really lovely staff. Thank you

Excellent, service was a1, do not hesitate to use this company.

Recently bought gold hooped earrings for the wife, communication was excellent Browns, dispatch and delivery quick and price fair in this current gold market.

I would groused Browns again on the future