Browns Fashion Reviews 

They also sell through Farfetch I also don’t recommend. Items come with stains. Also they sent wrong item and don’t refund shippingcost and you have to wait a long time for your refund.

So order at your own risk but I do not recommend Brownsfashion or Farfetch to anyone.

EDIT:

I was contacted by Brownsfashion and they offered to refund my shipping too since they were clearly at fault. I was surprised by it and if customer service is quick and reasonable I do respect that.

So if they don’t mess up your order it’s great and when they do their customer service is quite quick to resolve the matter.

DO NOT SHOP HERE. First I bought shoes and next day they went 15% off more, I sent an email asking for a price adjustment and the answer was NO. I understand sales happen months later, not before I even received the damn shoe! Not to mention, they charge prices as if they cover custom duties but they do not. SOME items will say duties included but most of their items will not include duties. You can get much better discounts somewhere else and not have to pay duties at all. FOR the prices they charge, you are better off shopping at neimans or SAKS they charge the same !!! so why go pay duties on top?? oh and dont waste your breath trying to call they won't pick up! Order PGNRTR - BLW145142784

I have ordered the same designer bag 3 x. The first order was cancelled by Browns after 3days because the item was out of stock! So I received an automatic refund. I then put an email alert so that if the item came back in stock I would be notified. Months later as soon as I got the notification I ordered it again. 2 days later my order was cancelled again! The item was not in stock. Why do they take payment when the item isn’t available?!
3rd time I compromised with myself and ordered a different colour in the same bag. Holding my breath that it wouldn’t arrive. But it arrived. I was underwhelmed. It looked like it had been squashed and was mishapen. I don’t think it was fake - it was genuine but I don’t think it had been stored correctly so didn’t have the wow factor it should have.
I was very disappointed as I had 15% off and cashback on my purchase so it would’ve been a great price.
My return was straightforward and I was refunded but the whole experience of shopping with Browns has been underwhelming.

Thanks to Celia A., Customer Service Advisor, my problem with a return was solved. She was the only out of 3 consultants that really took care of my case. Big thank you to her! I am still your customer but I would love you to review how you organize a return process and a generation of a returnlabel. It was not attached to my parcel, nor any invoice or order documents.

Diabolical service, I ordered two sizes in the same style, one size was incorrect, which happened to be the size I needed, they were showing low stock so I ordered them again, two more times! Both times the wrong size was sent! How difficult can it be, to pick the right size and send it to the customer ?… customer orders a size 39, you send a size 39?! No…way too difficult let’s send a size 38 instead! not once but twice!
I’ve tried ringing and emailing, asking for my postage refunds due to their picking errors. I’ve never experienced such bad service, I shop online all the time, not what I from a premium brand.
As you can see I never leave reviews, but this has angered me so much I felt the need to do so. Browns are not being fair to their customers or the Brands they stock.

Worst customer service ever. They sent me the wrong shoe and won’t refund me or even help with some sort of compensation. They don’t even reply to emails and the respond time has been very slow. Use any other luxury website to make your order!

It is the 3rd time it happens. I buy an item and you send me a different one! Unbelievable.
First I ordered an YSL black and you sent a grey one; second I ordered an Herno puffer jacket silver/sand and I received an orange/silver and now ordered a Valentino shoulder bag and received a clutch - this was my Christmas gift and I couldn't be more disappointed when I opened... I'm not buying a cheap item nor fast fashion!!!
It that difficult to send people what they buy???? Shoulder bag it is not a clutch and, as happened before, your answer will be "Out of stock", no effort was done to get/send me the product I've bought - so I'm not getting what I bought and all the other options I could consider, in the meantime were sold...
Terrible customer and definitely not client oriented!!!

After my previous review no refund was issued.

Their public response was that my refund will be processed as quickly as possible.

Their private responses were limited starting always with apologies.

I have also made a request through PayPal but they never responded.

Bad customer service.

i ordered a Belstaff jumper in the sales at a very good price on the Wednesday hoping i would get it for Christmas.
To my surprise it was delivered within 2 days . Excellent service a very enjoyable shopping experience.
Thank you.

ordered 2 bags one came in a wrong size (ordered small and received mini), the other ordered damaged. Browns first denied they made a mistake and refused to take resposibility. After I sent over indisputable evidence they have been stalling. I have been chasing them for weeks by both sending emails and calling long distance. Still no solution. In any case, I will not be buying from them or Farfetch again junst in case I got sent something from Browns. Will be posting this horrendous experience to all social platforms so that poeple can be informed.

You make an order, wait for 2-3 days, they send you an email saying that the item is out of stock, and the next day it re-appears on the website. Your order again and the same crap happens again over and over! Customer service is saying stuff like "oh yes it's just out of stock we're sorry". And when they refund you because the item is "out of stock" you need to wait for 2 weeks for your money when other stores refund in a day.

****UPDATE****
So, Browns idea of a resolution to my problem was to offer a refund and asked me to repurchase again. Even though the product itself is now out of stock. What a joke! I actually recently purchased a new bag FOR this strap and now there’s a good chance I can’t even get it again. You guys need to do better!!! Worst online shopping experience ever.
I’ve just sent another email through. Let’s hope they can resolve this issue for me but I don’t have high hopes unfortunately.

Terrible customer service. Have emailed them numerous times regarding my order which was on hold with DHL for over a week with no notification from Browns as to what the hold up was. It could have been resolved easily with a bit of communication but instead, my order was shipped back to them. Now I’m in limbo as to where my parcel is and browns won’t even have the decency to reply to my emails. Very very disappointed to say the least.

I’ve been waiting three weeks now to receive DHL shipping labels for a returns. I’ve emailed customer services numerous times, nobody returns your email, I’ve now phoned Brown’s three times and am still waiting for returns labels. This has been the worst shopping experience. Don’t waste your time shopping here, it’s really frustrating. Matches fashion, net-a-Porter are hands down better and so much more efficient.

Me and my friend went into the new Brown's restaurant in Ruislip we had a fantastic meal and the place was amazing, but when I got home I took a look at the pictures of our bill that I took as was to small to see the print and noticed we had been charged a £9 service charge even after leaving a cash tip for the waitress that took the tip money and didn't mention we had already been charged a service charge. I feel this is very dishonest of the waitress and we should of been informed before we got the bill that a service charge was being added to the bill.

First class all-round highly recommended

Don`t trust this store they don`t deliver their promise regarding 3k pounds to be part of Club Loyalty . it still their discretion they are only using that for you to purchase more products.

BIG SCAM!

I was apprehensive about buying from Browns based on these reviews. However, I've now bought pieces from them twice now, in the last three months because I've found incredible discounts and both times it came really quickly and was beautifully packaged.

I ordered a Prada Blazer Jacket in the sale, and received a pair of trousers. It confuses me how something like this passed any checks in their warehouse, as it was clearly taken off a rail and packed, not pre-packed in a plastic bag which could of been mistaken when picking the order. Of course this item is now out of stock. Contacted client services who requested for images of the incorrect item, however in the meantime I can see that the Prada blazer has been added to the website at full price.
Had been waiting for this item to be reduced, only to be left with the inconvenience of a return for an item I did not order and frustration with the customer service team which quite frankly are not helpful at all. Response times are shocking for a luxury retailer such as Browns.
Such a shame for Browns which was known for its high level of client relationships.

I purchased 2 luxury bags last month. The delivery was quicker than i expected and everything was carefully packed. I did however have a couple of issues with the purchases but the customer service team were super fast helping to reach a resolution. Also, considering I contacted them over the weekend i was grateful to receive a reply and have things sorted within a few hours. I wouldn’t hesitate to purchase from them again.

very good quality baby clothes. I bought a jacket for my son, he is very pleased. But very high price.