Browns Fashion Reviews 

28.09.2022 Advice for poeple that dealed with that company and waiting for their refund now for weeks and month, like I did: Involve paypal if you used it. In my case it helped to get a part of my money back.
Better stay away from it to prevent yourself from trouble and anger. I should better have looked into Trustpilot before I ordered at this company. This company is the worst fashion shop I have dealed with ever. Just received a refund for s.th. that was never delivered. Waiting for about 7 weeks to get my money back after endless mails and complaints. Another refund I'm still waiting for, for the same time, which they claim now, they do not have received it. They do not even care that the received is proofen by the shipping receipt.

Wrong item shipped to me. I return the item. I sent 3 emails and asked Browns customer service , if the right item will ship to me. Or will get refund and reorder the right item. No reply from Browns for more than 3 weeks. Only receive partial refund so far.

I am trying to contact customer service through email as I made a purchase but the code for 15% off is invalid yet you sent it
I’ve tried to email using email given but it comes back that it’s not delivered there is an issue your side can someone please help me and give me a number or email that I can actually communicate with
I wish I had read this before buying anything from here
Many thanks

Purchased an item from Browns NL through Farfetch. Staff unable to package it safely for international shipment, so item came damaged. Then the nonsense began. The customer service team are well trained at talking you in circles, being deliberately obstructive and unhelpful. I waited hours for a courier to collect item but they never arrived, costing me $$$ in work time. Then they expected me to drive 2 hours each way to drop off item, again on my work time and $$$, or wait again for the non-existent courier to collect item for return. Lost revenue would cost me more than the item was worth. There are many, many places to buy the same goods from, save yourself the time, money and stress and buy from somewhere else, anywhere else. Would not recommend Browns or Farfetch to anybody. Appalling.

I have ordered from Browns a few times now and each and every time have been great. Delivery was fast considering each one came from the Netherlands. Returns were straight forward and I received my refund pretty quickly. The customer service team are amazing, on ordering a bag the price went up as I was checking out so the order wouldn’t go through and customer service honoured the original price which I was very great full for as they didn’t have to do that as it was a popular bag. Now and again you get the odd 10% off sent which is good. Overall very happy with their service.

Upon reading some of the reviews I was very reluctant to order my item as the price seemed too good to be true, but honestly this has been an extremely satisfactory experience for me, the item arrived on time and was packed very well and customer service was excellent, I would definitely order from them again! Thank you very much.

BRILLIANT SERVICE!! DON’T BELIEVE! on what you read on these reviews! I read the bad reviews and I was wondering if I should order from them then i did! and it was the BEST DECISION! There was NO PROBLEMS at ALL! FANTASTIC product they sent me! And GREAT 👍 PACKAGING! THANKS A-LOT! Will order again!!

This is by far the worst experience I ever had for online shipping in my life. I placed an order on 8/11/22, item was shipped from UK the next day, arrived to the US on 8/13/22, then it had been sitting at Fedex. According to Fedex, Browns didn't provide commercial invoice with the package, hence it caused customs delay. I have sent four emails to them, every other day, reminding them to provide the missing information to Fedex or the package will be return to the sender, every time they just replied they did, and asked me to monitor the package as well. Today, 8/24/22, I received the email from Fedex saying that my package is being returned to the sender. I will never purchase from Browns fashion again. I am hoping I will receive a full refund with shipping charge once you receive the return package from Fedex.

If it’s too good to be true it usually is!

I purchased an item in the Browns Fashion sale that I was very surprised to actually see in the sale. I checked the numbers of this item that was in stock by simply clicking the quantity button when at the check out which will give you a number of how many of that item are available to purchase. At the time there was 5 items maximum in stock. I purchased mine then checked and saw there was 4 in stock left. I went back to the Browns Fashion website checking stock levels every so often after my purchase by putting one in my basket and clicking the drop down box to see how many were available until all 4 left had eventually sold out. Around 4 hours after my purchase was placed I received an email telling me my order was cancelled as the item had sold out. This was weird as clearly when I purchased the item it wasn’t as there was 5 in stock then 4 left after my purchase was completed and I actually feel that browns puts stock up to attract potential customers to the Browns Fashion website with the hope they will purchase other items or to make you think you can find deals there and to increase there websites position on Google for certain items. Playing around with customers hopes is not funny and I’m just glad I wasn’t attached to the hope of getting the item I purchased.

So be warned that if you find an item that is too good to be true in the Browns Fashion sale on their website it usually is and just know you’ll probably be sent an email saying it sold out after they have collected payment from you!

Worst experience ever getting a refund, couriers not turning up etc..! Lost count of number of emails and calls!

£8 for dhl 3-4 day delivery. Seriously!! I’d be wanting next day delivery for that price!!!

Sort it out folks

I am delighted with the Service, I ordered a purse Stelle Macartney, the packed arrived very fast, they sent papers to facilitate a return in case I want to send back.
I will purchase more items for sure, thank you for your costume service and for answering me very fast on Instagram.

Ordered a pair of Valentino sneakers in the sale. They have sent the wrong item, now saying they won’t exchange. Item is now £630 and were ordered and paid for at £252. Offered 15% off which is an insult. Personally I feel they were advertised in a miss leading manner and maybe they sent the wrong item deliberately? They have booked a collection for when I’m not in also. The customer service is nothing like it used to be, not the caring Fashion store it used to be!

Please send me the correct product I ordered that shows in stock online for the agreed advertised price that I have paid for, then you can collect the incorrect one. That’s a fair option to remedy the issue or I shall just keep the item I have. I am not the one who made the mistake.

I placed an order two days ago, paying for Express shipping, but the package hasn't left yet. I'm used to Net-a-Porter which, by making the Express shipping, start the goods immediately.Browns Fashion is really too slow in shipping.

I wish I had read these negative reviews before purchasing a cashmere sweater for almost £200 in the sale. After wearing the wolford sweater for only a few hours of light wear there is extensive pilling all over it. Browns customer services response is that it is a product made of the highest quality materials and it is expected to have pilling like this. I am extremely unhappy

Their customer service is almost zero. The customer service agent emails you after you ring them and promises you but you don't hear back. This happened every time I called. I am waiting for refund on my order and despite calling them numerous times, they don't even respond. Don't buy from this company and risk your money.

Bought a few things online. I’m in the U.K. and it’s a U.K. website. It says standard postage is £5, but I am charged £10. On contacting the company I was told that was because some items were being sent from Europe! Well, that’s your issues, don’t charge me twice. They refunded the extra, as one off, rather than apologising. My order, which at no point did it say on the website, was to arrive in two packages,m which meant two separate days waiting for DHL. I’m returning some items and now they have to be in separate boxes and one with a customs label in for the Netherlands!! Ans no option to return at your local post office, so having to go to WH Smith to a DHL drop off. Very very poor.

Super ! Super ! Super ! Je suis trop content de mon achat , envoi rapide article au top ! Un site sérieux .. Merci à l’equipe.. Numéro de la commande : HFLB2A Passée le 17/07/2022

Volevo ordinare un paio di Balenciaga speed viste su LYST, ma dopo tutte queste recensioni negative come posso fidarmi?

Omg im so scared now. All these bad reviews. I hope to receive my sneakers