Browns offer a friendly no fuss approach to selling cars. The staff are helpful and knowledgeable, especially with regard to Electric Vehicles which are their speciality. Good customer service is clea... Toon meer
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Great customer service, no issues at all. Smooth buying experience from a very professional company. Would highly recommend. I had Ian and he got the car sorted without any stress. Spot on
Holiday breakdown - I cannot thank the service section of this company enough. They were the only company that understood that this was a holiday and a car was essential. They fitted me in within a... Toon meer
Bedrijf heeft geantwoord
Recently purchased a Tesla from Browns. Dealt with Ian from my initial enquiry to collecting the car. Received a video of the car in advance was told off couple of marks beforehand where as other gar... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tesla and Electric Vehicle experts. As one of the biggest stockists of used teslas and electric vehicles in the north of England, we've been driving EV's for the best part of a decade. For over 80 years, the Browns of Richmond have been synonymous with automotive excellence, spanning four generations of our family. Today Browns of Richmond led by Tim are delivering better than main dealer customer service with a personal touch. Whilst we sell a full range of hand picked petrol hybrid and plug in hybrid vehicles, we are also used EV electric vehicle sales specialists and used Tesla sales experts. We have lots of used Teslas in stock for sale. We are also electric vehicle repair and servicing specialists and we focus on Tesla servicing and repair. We help people transition to their first electric car and are happy to help and advise our customers when considering the transition. Browns of Richmond are the biggest independent used Tesla specialist in the UK, normally stocking 30 used Teslas on site. Our journey began when Malcolm Brown, a Yorkshire native, arrived in Richmond in 1948 as a member of the Green Howards. Stationed in what is now known as the Garden Village Richmond, Malcolm's curious nature led him to become deeply involved in vehicle use and maintenance, particularly with the army trucks of the Green Howards. Post his military service, Malcolm transitioned to Richpack, located on Gallowfields Trading Estate, the very site where Browns of Richmond stands today. Richpack's utilisation of ex-army trucks for egg collection from farms across Richmondshire and the Great Ayton area further honed Malcolm's automotive expertise. His subsequent employment with the British Oxygen Company's transport department, ferrying oxygen to Spadeadam and Workington, underscored his lifelong dedication to the automotive realm. Following in his father's footsteps, Paul Brown, hailing from Holly Hill, Richmond, apprenticed at BOC in motor vehicle mechanics. His career intertwined with vehicle maintenance, alongside worldwide ventures in the oil and gas industry and domestic plumbing across the Dales during semi-retirement. Fraser Brown, Paul's son and the third generation, embarked on his automotive journey at 19, initially with main dealers before venturing globally with renowned manufacturers like Volkswagen and Audi. Despite his international experiences, Fraser's heart remained in Richmondshire, where he raised his family and immersed himself in the community, serving as a governor at a local school amongst many other things. Meanwhile, James, Fraser's brother, found his passion in racing old Escorts with his friend Martin in the Richmond Motor Club. In 2013, Fraser founded an award-winning Automotive software and Consultancy business in Richmondshire, operating worldwide and collaborating with local automotive experts like Steve Baker. Fraser’s son Matthew now helps out in the business on Saturdays. Fraser’s wife Lizzie Brown, born at ‘Westfields‘, Bellerby (daughter of Richard Mason), runs an English tutoring business in Richmond www.englishtutorrichmondshire.co.uk Award winning Co-founder and Director Tim Roelich has worked with Fraser in Automotive dealerships for the last 20 years and brings a huge wealth of knowledge. Tim runs the overall dealership and is hands on in the sales department of the business day to day. Tim has run vehicle sales departments for large PLCs and family run businesses alike. He has the combined knowledge of running large businesses alongside that of looking after customers as if they were family. Tim was selected out of 144 dealers to win the coveted Vertu ‘Sales Manager of the Year’ award in 2020. Although many metrics make up the award a key part of the award is customer satisfaction. His detailed knowledge of vehicles, buying, helping customers and managing teams made him the ideal person to run the dealership day to day. His integrity is second to none! Today, Browns of Richmond, situated at Gallowfields Trading Estate, offers a curated selection of vehicles for sale, servicing, and repairs, catering to diverse automotive needs including petrol, diesel, hybrid, plug-in hybrid, and electric vehicles. Rooted in the community, our garage, co-founded and directed by Tim Roelich, prioritizes integrity, drawing from decades of automotive dealership experience. We want our customers to feel like one of the family! We always remember “Our customers may forget what we did, they may forget what we said – but they never forget how we made them feel!” Browns of Richmond… Car Sales, Service, MOT, Tyres, Batteries, Exhausts, Bulbs, Repairs.
Contactgegevens
17 Racecourse Road, Richmond, North Yorkshire. , DL10 4SU, Richmond, North Yorkshire. , Verenigd Koninkrijk
- 01748440999
- Sales@brownsofrichmond.co.uk
- brownsofrichmond.co.uk
4,9
Uitstekend
148 reviews
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The service team are excellent and very…
The service team are excellent and very friendly. They are thorough and kept me updated with all the work being done. Definitely 5 stars
27 mei 2026
Review zonder uitnodiging
Antwoord van Browns of Richmond
Dear Dean, Thank you for this 5* review. We are so pleased you had excellent service and the service team kept you updated with the work that needed carrying out. We look forward to seeing you again in the future. Kindest regards the Browns Team.
Excellent service from enquiry to…
Excellent service from enquiry to collection of my Tesla model 3
27 mei 2026
Review zonder uitnodiging
Antwoord van Browns of Richmond
Thank you Nigel for the wonderful review. We are so pleased you have been looked after from start to finish when collecting your new Tesla model 3. Kindest regards the Browns Team.
Laura Steve and Dylan are always a…
Laura Steve and Dylan are always a pleasure when calling for parts. Great company to work with and have heard great things about the quality of after sales
From Ben @ Land rover ripon
27 mei 2026
Review zonder uitnodiging
Antwoord van Browns of Richmond
Dear Ben, Thank you for your wonderful review. We are delighted our Service Team could look after you. We look forward to seeing you again in the future. Kindest regards the Browns Team
Buying from Browns
Two of my friends bought cars from Browns and from the first visit to look at their cars the service was exceptional, no pressure when viewing , however extremely supportive to help us find the right car. Ian in sales went the extra mile to ensure the deal went smoothly. Everyone was extremely friendly and engaging, the part ex was extremely fair, the customer experience was superb and vehicle presentation and handover was a dream.Large dealerships could learn a lot from Browns, I would have no hesitation in recommending Browns if you are looking for a new car. Thanks Phil
30 april 2026
Review zonder uitnodiging
Excellent service highly recommend!
I saw a Volvo C40 on Browns web site and fell in love the moment I saw it and drove it . All the staff at Browns are amazing, very helpful and not pushy at all , a big shout out to Alex, Michael and not forgetting Harry our test drive escort who have all been great , I can't recommend this company highly enough , thank you to all at Browns for my very first electric car 🚗, Julie Thornton.
26 mei 2026
Review zonder uitnodiging
Antwoord van Browns of Richmond
Thank you so much for your wonderful review, Julie. We are so pleased you love your Volvo C40 and that your first electric vehicle has been such a positive one. It means a great deal that Alex, Michael and Harry looked after you. We'll be sure to pass on your kind words to them—they'll be delighted to hear your feedback. Kindest regards the Browns Team
Excellent service
Excellent service! MOT completed quickly and easily. Top quality customer service.
26 mei 2026
Review zonder uitnodiging
Antwoord van Browns of Richmond
Dear Chris, Thank you for the excellent review. We are pleased our Service Team looked after you when your car was in for MOT and everything went smoothly. We look forward to seeing you again in the future. Kindest regards the Browns Team
Typical me last minute realised I need…
Typical me last minute realised I need an MOT. Browns fitted me in even though they were fully booked. Friendly and nothing too much trouble
26 mei 2026
Review zonder uitnodiging
Antwoord van Browns of Richmond
Dear Nick, We are so pleased the service team looked after you and fitted your car in for its MOT at last minute. We look forward to seeing in the future. Kindest regards the Browns Team.
Great experience, friendly and helpful.
The team there was very helpful from the off. Be it sending me videos/photos of the car via WhatsApp to just generally staying in touch and answering all questions.
On arrival both my father and I were very impressed with the cleanliness and smart looking office and staff of yours. The whole process was very stress free and I dare say it was the most enjoyable car buying experience I've ever had in nearly 20 years.
Thank you once again to you and your team. I have already told many other close friends who are considering making the move to electric to look at your stock and told them of the experience.
I hope that you're successful for many years to come.
6 maart 2026
Review zonder uitnodiging
Antwoord van Browns of Richmond
Thanks for leaving a review Mark, it means a great deal that you have had excellent service. We hope to see you again in the future. Kindest regards the Browns Team
Twin Tesla's!
My wife bought a Tesla from you just over a year ago she allowed me to drive it when she was not allowed to drive for 6 weeks I enjoyed some much I went and bought a Tesla from you for myself.All the staff were very helpful making the stressful process of buying a car much more comfortable
19 september 2025
Review zonder uitnodiging
A professional, patient and trustworthy car dealer.
A professional, family oriented company who are patient and understanding when it comes to choosing a next car. I drove away in a new electric car and it's preparation and condition were superb.
The sales team are also very patient, as we ended up getting quotes for numerous cars so we could figure out which was best for us at the time.
I've already recommended Browns to numerous people and will continue to do so. I also intend to head back and upgrade soon!
22 mei 2025
Review zonder uitnodiging
Great experience from start to finish…
Great experience from start to finish with Browns - information, communication and car hand over were all excellent, highly recommend.
8 november 2025
Review zonder uitnodiging
Got my first ever Tesla from browns of…
Got my first ever Tesla from browns of Richmond and service was brilliant. Lewis was great throughout the whole process and felt very much at ease throughout. Explained all the ins and outs of the car . Highly recommend
15 mei 2026
Review zonder uitnodiging
Antwoord van Browns of Richmond
Wow thank you so much for putting your trust in Browns of Richmond to purchase your first ever Tesla. We are pleased Lewis was great through the whole process and made you feel at ease. Kindest regards the Browns Team
Fantastic buyer experience from start…
Fantastic buyer experience from start to finish. A warm welcome, with fresh coffee, knowledgable and professional advice from Ian. Well organised and smooth handover. Will definitely return to Browns of Richmond in the future!
22 mei 2026
Review zonder uitnodiging
Antwoord van Browns of Richmond
Dear Ollie, Thanks for leaving such a wonderful review. We are so pleased your experience with Browns of Richmond was fantastic and Ian looked after you from start to finish. We look forward to seeing you in the future. Kindest regards the Browns Team
Wouldn't go anywhere else service…
Wouldn't go anywhere else service staff were very helpful
Work was done quick and efficiently would definitely recommend browns of richmond
21 mei 2026
Review zonder uitnodiging
Antwoord van Browns of Richmond
Dear Jamie, Thank you for your wonderful review. We are delighted to hear you would not go anywhere else for your service and that our service team could help you. We look forward to welcoming you back in the future. Kindest regards the Browns Team
A big thank you for your help today the…
A big thank you for your help today the whole service team went above and beyond 👍
Dennis
21 mei 2026
Review zonder uitnodiging
Antwoord van Browns of Richmond
Dear Dennis, thank you so much for your lovely review. We are so pleased our service team looked after you and went above and beyond. We look forward to seeing you again in the future. Kindest regards the Browns Team.
Friendly, local service, smarter than main dealers.
This is a local garage that feels like a top end boutique dealership. The reception area is stylish and comfortable and the staff are very welcoming and customer focussed. They remember your face when you return. I've used them for servicing and MOTs for several months now, but have just bought a car from them. The sales experience is every bit as friendly and unpressured as the servicing side. We dealt with Lewis, who was knowledgeable and friendly. Zero pressure to rush a decision. When we explained we needed a car that our large dog could fit in, they encouraged us to go and get him so he could see which boot space was best. Old fashioned quality service. Oh, and the range of cars is huge and they were all great quality examples. Happy to recommend.
20 mei 2026
Review zonder uitnodiging
Antwoord van Browns of Richmond
Wow what a great review, we are so pleased that you have been looked after from start to finish and that Lewis could find you a specific car that suited your needs. Your feedback means a lot to all our team thank you once again. Kindest regards the Browns Team
From my first contact with Browns of…
From my first contact with Browns of Richmond I found the staff very helpful and professional.
Lewis dealt with my purchase of a Vauxhall Corsa and I would highly recommend himself and the team to anyone looking for a company that goes the extra mile
7 mei 2026
Review zonder uitnodiging
Antwoord van Browns of Richmond
Dear Paul, Thank you for your review. We're delighted you found the staff very helpful and professional and that Lewis looked after you when purchasing your Vauxhall Corsa. We look forward to seeing you again in the future. Kindest regards the Browns Team
I bought my MG4 from Browns and the…
I bought my MG4 from Browns and the process through out was brilliant. They answered any questions that I had and were very knowledgeable in regards to EV's which was great as this was the first EV I have owned. Easily the best dealership I have been too and I will be getting a car with them again very soon.
20 mei 2026
Review zonder uitnodiging
A Very Satisfied Vehicle Purchase.
Lewis with whom I purchased the vehicle from was professional and accommodating throughout the whole of the sale.
It was a pleasure to do business with him and Browns of Richmond.
Would I recommend them, YES.
29 april 2026
Review zonder uitnodiging
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