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Browns of Richmond Reviews 

148
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Browns offer a friendly no fuss approach to selling cars. The staff are helpful and knowledgeable, especially with regard to Electric Vehicles which are their speciality. Good customer service is clea... Toon meer

Beoordeeld met 5 van de 5 sterren

Great customer service, no issues at all. Smooth buying experience from a very professional company. Would highly recommend. I had Ian and he got the car sorted without any stress. Spot on

Beoordeeld met 5 van de 5 sterren

Holiday breakdown - I cannot thank the service section of this company enough. They were the only company that understood that this was a holiday and a car was essential. They fitted me in within a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Recently purchased a Tesla from Browns. Dealt with Ian from my initial enquiry to collecting the car. Received a video of the car in advance was told off couple of marks beforehand where as other gar... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autodealer
  2. Autokeuringsstation
  3. Autoservice
  4. Verkoper van tweedehands auto's

Geschreven door het bedrijf

Tesla and Electric Vehicle experts. As one of the biggest stockists of used teslas and electric vehicles in the north of England, we've been driving EV's for the best part of a decade. For over 80 years, the Browns of Richmond have been synonymous with automotive excellence, spanning four generations of our family. Today Browns of Richmond led by Tim are delivering better than main dealer customer service with a personal touch. Whilst we sell a full range of hand picked petrol hybrid and plug in hybrid vehicles, we are also used EV electric vehicle sales specialists and used Tesla sales experts. We have lots of used Teslas in stock for sale. We are also electric vehicle repair and servicing specialists and we focus on Tesla servicing and repair. We help people transition to their first electric car and are happy to help and advise our customers when considering the transition. Browns of Richmond are the biggest independent used Tesla specialist in the UK, normally stocking 30 used Teslas on site. Our journey began when Malcolm Brown, a Yorkshire native, arrived in Richmond in 1948 as a member of the Green Howards. Stationed in what is now known as the Garden Village Richmond, Malcolm's curious nature led him to become deeply involved in vehicle use and maintenance, particularly with the army trucks of the Green Howards. Post his military service, Malcolm transitioned to Richpack, located on Gallowfields Trading Estate, the very site where Browns of Richmond stands today. Richpack's utilisation of ex-army trucks for egg collection from farms across Richmondshire and the Great Ayton area further honed Malcolm's automotive expertise. His subsequent employment with the British Oxygen Company's transport department, ferrying oxygen to Spadeadam and Workington, underscored his lifelong dedication to the automotive realm. Following in his father's footsteps, Paul Brown, hailing from Holly Hill, Richmond, apprenticed at BOC in motor vehicle mechanics. His career intertwined with vehicle maintenance, alongside worldwide ventures in the oil and gas industry and domestic plumbing across the Dales during semi-retirement. Fraser Brown, Paul's son and the third generation, embarked on his automotive journey at 19, initially with main dealers before venturing globally with renowned manufacturers like Volkswagen and Audi. Despite his international experiences, Fraser's heart remained in Richmondshire, where he raised his family and immersed himself in the community, serving as a governor at a local school amongst many other things. Meanwhile, James, Fraser's brother, found his passion in racing old Escorts with his friend Martin in the Richmond Motor Club. In 2013, Fraser founded an award-winning Automotive software and Consultancy business in Richmondshire, operating worldwide and collaborating with local automotive experts like Steve Baker. Fraser’s son Matthew now helps out in the business on Saturdays. Fraser’s wife Lizzie Brown, born at ‘Westfields‘, Bellerby (daughter of Richard Mason), runs an English tutoring business in Richmond www.englishtutorrichmondshire.co.uk Award winning Co-founder and Director Tim Roelich has worked with Fraser in Automotive dealerships for the last 20 years and brings a huge wealth of knowledge. Tim runs the overall dealership and is hands on in the sales department of the business day to day. Tim has run vehicle sales departments for large PLCs and family run businesses alike. He has the combined knowledge of running large businesses alongside that of looking after customers as if they were family. Tim was selected out of 144 dealers to win the coveted Vertu ‘Sales Manager of the Year’ award in 2020. Although many metrics make up the award a key part of the award is customer satisfaction. His detailed knowledge of vehicles, buying, helping customers and managing teams made him the ideal person to run the dealership day to day. His integrity is second to none! Today, Browns of Richmond, situated at Gallowfields Trading Estate, offers a curated selection of vehicles for sale, servicing, and repairs, catering to diverse automotive needs including petrol, diesel, hybrid, plug-in hybrid, and electric vehicles. Rooted in the community, our garage, co-founded and directed by Tim Roelich, prioritizes integrity, drawing from decades of automotive dealership experience. We want our customers to feel like one of the family! We always remember “Our customers may forget what we did, they may forget what we said – but they never forget how we made them feel!” Browns of Richmond… Car Sales, Service, MOT, Tyres, Batteries, Exhausts, Bulbs, Repairs.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

148 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(148)

148 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Wouldn't go anywhere else. Fantastic

I had such a great experience with Browns of Richmond and honestly can’t recommend them enough. From the moment we walked in, the staff were brilliant — super friendly, easy to talk to, and they made my whole family feel right at home.
What really impressed me was how much time they spent listening to what I actually wanted from a car. No rushing, no pressure, no trying to push me into something else. They asked the right questions, paid attention, and genuinely made sure they understood what I was after. And thanks to that, they found me exactly the car I was looking for.
If you want a dealership where the team truly cares and goes the extra mile, Browns of Richmond is definitely the place to go. Lovely people, great service, and an all‑round fantastic experience.
And if you’re thinking about switching to an electric car, seriously — go here. They’ll help you pick the one that fits your needs and save you a fair bit of money too.

7 februari 2026
Review zonder uitnodiging
Logo Browns of Richmond

Antwoord van Browns of Richmond

Dear David, Thank you for leaving such a detailed and thoughtful review. We are delighted that your family felt welcomed and looked after during your visit.
Providing a friendly, relaxed, and pressure-free experience is at the heart of what we do, so it's wonderful to know that our team took the time to understand exactly what you were looking for and helped you find the right car. Knowing that you felt listened to and supported throughout the process means a great deal to us.
Thank you again for your kind recommendation and placing your trust in Browns of Richmond. We hope you enjoy your new vehicle and look forward to see you in the future. Kindest regards the Browns Team

Beoordeeld met 5 van de 5 sterren

Great service

Recently bought a car from Browns, Ian was exceptionally helpful and the whole team are friendly and welcoming! Would definitely buy another car from them in the future. A great experience start to finish

17 februari 2026
Review zonder uitnodiging
Logo Browns of Richmond

Antwoord van Browns of Richmond

Dear Hayley, Thank you for your kind words, we are delighted to hear you had a great experience and that Ian was exceptional its also lovely to hear that you found the whole team friendly and welcoming. Enjoy your new car and we look forward to helping you in the future. Kindest regards the Browns Team

Beoordeeld met 5 van de 5 sterren

Great cars, Great service, Great people

Fantastic company that is a breath of fresh air to deal with. Customer focused, great knowledge and a no pressure relaxed attitude throughout.
Genuinely provided a whole different experience to main dealer "processes".
If you see a car you like at Brown's then Tim and the team will look after you superbly.

30 december 2025
Review zonder uitnodiging
Logo Browns of Richmond

Antwoord van Browns of Richmond

Dear Mr Haymes, Thank you for taking the time to leave such a wonderful review. We're thrilled you have had a great experience because we believe buying a car should be an enjoyable experience. Your kind words about Tim and the team means a great deal and we will pass on your feedback. Kindest regards the Browns Team

Beoordeeld met 5 van de 5 sterren

Excellent aftersales experience

Amazing value and the whole team were so helpful.

11 februari 2026
Review zonder uitnodiging
Logo Browns of Richmond

Antwoord van Browns of Richmond

Hi Liam, Thanks you for your lovely review we are please you found great value with your aftersales experience and that our team made you welcome. We truly appreciate your feedback and welcome you back again soon. Kindest regards the Browns Team

Beoordeeld met 5 van de 5 sterren

Amazing!

Had a really lovely experience getting my car serviced at browns!

11 december 2025
Review zonder uitnodiging
Logo Browns of Richmond

Antwoord van Browns of Richmond

Thank you for your kind review! We're delighted to hear you had a lovely experience with us. We really appreciate your feedback , kindest regard the Browns Team

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