Brown Thomas Reviews 652

I had an issue with my loyalty card and wasn’t able to use the credit I had accumulated, which was about to expire. The support team quickly resolved the problem and kindly extended the expiry date, allowing me to use the credit on my next purchase. I’m very happy with the fast and helpful service.

Its absolutely appalling the way staff can just watch you like your a criminal and look away when you look at them because clearly you can feel them staring in tour direction, my daughter would be a big fan of the perfume, jellycat and skincare and she saves up her money to buy her favourite brands. I hate going into this shop but recently we went in on the way back from a trip up the country. A staff member was staring at us, I went over to her and told her I regularly buy her so could she stop staring at us. My daughter will find another way to get her favourite brands as I will never go into brown Thomas in limerick again. Disgusting body language, I feel sorry for staff, you prob need to have this to work there.

I always found brown Thomas excellent customer service. I may shop online or in the store again.

Kind regards
Declan

Very helpful customer service. Thanks to Ciprian & Joey . Much appreciated for your help.

I had a unfortunate experience in brownthomas but when I contacted them they couldn’t have been more helpful Hudie

I had to return a faulty garment, and the first time i tried i was met with a couple of very unhelpful people. I went away without a resolution through no fault of my own and came back a few days later and luckily got someone extremely helpful who understands how to treat customers fairly. She listened to my issue and agreed the garment was faulty and agreed to exchange it. She was so cordial and helpful and restored my faith in brown Thomas customer service. Thank you Caoimhe P. In dundrum store (previously fashion manager and now in cosmetics)

I love Bobbi Brown cosmetics. Unfortunately the staff they have working for their counter in Brown Thomas Cork leave a lot to be desired. They have no customer service and on top of that they do not readily give you samples. You have to ask. For the amount you are spending at the counter it isn’t right to be so begrudging of a tiny little pot of cream. A paying customer should not have to ask. Additionally, I informed the assistant I would like to us my BT points and she said in an abrupt manner too late the transaction has gone through. It was too much hassle. Serving seemed to be an effort. What are counters doing with their tiny pots of cream that they begrudge somebody who’s actually paying a large amount of money for their products. This is the total opposite of Bobbi Browns ethos as they are a very generous company with their products. If I could order straight from the website I would but unfortunately they do not ship to Ireland. I will be purchasing elsewhere in the future.

Online customer service is appalling. No one answers the phone. No one responds to emails. No one responds to voice messages and requests for call-backs. Nothing. It's like a black hole. If you have a BT Loyalty Card and you have questions about it, good luck. You won't get any answers!!

I was shopping for a perfume gift this morning at the Tom Ford counter in Brown Thomas, the woman who looked after me was Yueli.
She genuinely went above and beyond, telling me about the different fragrances, and body lotions etc.
She was extremely kind, professional, and made the whole process very enjoyable.
Sometimes I feel BT is a bit pretentious, but not today.
Thank you Yueli !

Attempted to return a dress as it did not fit. Was advised by the cashier to call back another day as the manager of the concession was not available. I explained no. I needed to return today. She spent about 15 minutes trying to find someone who eventually came over and asked would I take an exchange. Shocking. I explained I would prefer a refund please. She then had to call another lady who asked me to go to another till who never spoke would rather gave me my refund in mainly coin. All in all a simple transaction took about half an hour with all but no service. I would be slow to purchase from their fashion floor again. Service is so poor.

I went into Brown Thomas today in Cork with my grandmother and my cousin. I wanted to show them the foundation I wanted for my upcoming 19th birthday. A lady working there comes over and asks do I need any help, I let her know I am interested in this foundation, and she then proceeds to tell me that, that foundation is a really good choice especially because I’m “pregnant” and it’s really soft on the skin. I was shocked and embarrassed as I am not pregnant and could not believe she had assumed that. I was so upset, as I am already self conscious over my weight, and I just did not need to hear that. We reported it to a lovely, kind lady named Niamh and she was extremely helpful. She went down and she spoke to the lady and let us know that she was going to take action. She was so kind and helpful and she really made me feel so much better. As we were leaving, we looked over and the same rude lady was staring at me and chatting to a co worker, which I assume was about me. Overall, I am really upset about my experience here today besides from Niamh. The unnecessary assumption from this Lady wasn’t acceptable in any way.
Another thing I would like to add is that foundation, and makeup in general has absolutely no correlation with being pregnant and the comment wasn’t helpful in any way. Just completely harmful & unnecessary. I truly hope accountability is taken and this woman doesn’t make anymore harmful assumptions like that ever again.

I visited Brown Thomas Limerick and I have to express my gratitude and how impressed I was at the amazing service I received. I visited the Bottom Drawer and was so well advised and understood by the manager Sharon. It was a wonderful experience, what a talented sales pitch and I’m so happy with my purchases. Thank you very much. Deirdre from Sligo

Very good customer service, both online and in store.

Lady was very helpful for picking out a gift for my moms birthday

I went in to buy Nespresso Pods, and the guy I was dealing with was so warm and welcoming. He was very professional and dealt with me accordingly. His name is Roake and definitely a down to earth guy,He was very respectful and made it a lovely experience for me.

Thank you to Sarah for sorting out my loyalty points. She was so prompt in replying to my query, and follow-up emails.

Shopping in brown Thomas cork and a male staff member on the homewares floor farted while I was purchasing items. I was appalled, complete lack of manners and awareness of surroundings.

Ordered a present for my daughter and absentmindedly gave wrong eircode. After an unsuccessful request to redirect parcel with An Post, I contacted Brown Thomas. Their representative (Conor) was extremely helpful. He did everything in his power to locate my parcel and when this failed he sent me a new order. Incredibly impressive. Well done BT!

Ordered click and collect. 20 days later I have heard nothing. Money gone from my account of course. No response to emails just an AI chat on the website that went exactly nowhere. I wouldn’t dream of going into the shop as they are either obnoxious or clueless in person. Do yourself a favour and order directly from the brands-far more efficient.

My issue with my vacuum cleaner was addressed properly, information given by Harry from Brown Thomas and Ileana from Shark customer service was very helpful and even helped me on how to do about it step by step ( Zoom link sent)...and problem was noted properly.