Excellent service from start to finish and communication i couldnt have asked for more.I paid a deposit on the car and travelled to the depot for a test drive 1hr later driving home in my new car.Spec... Toon meer
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Excellent non pushy service, Emily was friendly and approachable and kept us informed throughout the process. Buying a car here was easy and hassle free and they sell quality cars.
We have purchased our first car from BTS and Emily communicated with us very well and everything was well arranged and sorted everything within a day. Thanks to workshop team (gabby) too.
Leaving this feedback after over two months of ownership, I can only recommend BTS Cars, Russell has been very professional and helpful. No issues with the car so far and touch wood no issues in the f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to BTS Cars, your independent car dealership in Derby. We offer a wide selection of quality used vehicles, all backed by our warranty for your peace of mind. Our team is dedicated to providing exceptional customer service and competitive pricing. At BTS Cars, ‘We Go The Extra Mile’ to meet your needs and exceed your expectations. Whether you're looking for a stylish saloon, a reliable SUV, or a sporty hatchback, we have something for every taste and budget.
Contactgegevens
Unit 21, Northedge Business Park, Alfreton Road, DE21 4BN, Derby, Verenigd Koninkrijk
- 01332 229703
- btscarsderby@gmail.com
- btscars.uk
4,6
Uitstekend
98 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Would highly recommend
Would highly recommend, Russell was very polite and relaxed answering any questions and the car was perfect, offered a test drive and felt no pressure throughout, will definitely recommend to everyone and will use again in the future!
3 juli 2026
Excellent service from start to finish…
Excellent service from start to finish and communication i couldnt have asked for more.I paid a deposit on the car and travelled to the depot for a test drive 1hr later driving home in my new car.Special mention to Emily who was always on hand to answer my enquiries and aftersales also a credit to B.T.S.
19 juni 2026
Review zonder uitnodiging
Excellent non pushy service
Excellent non pushy service, Emily was friendly and approachable and kept us informed throughout the process. Buying a car here was easy and hassle free and they sell quality cars.
11 juli 2026
Review zonder uitnodiging
We have purchased our first car from…
We have purchased our first car from BTS and Emily communicated with us very well and everything was well arranged and sorted everything within a day. Thanks to workshop team (gabby) too.
10 juli 2026
Review zonder uitnodiging
Brought the car online wS a very easy…
Brought the car online wS a very easy transaction. Staff were helpful and quick at replying and sorting out delivery.
Would definitely use again
22 juni 2026
Antwoord van BTS Cars
Thank you for taking the time to leave us a review. We truly appreciate your feedback and are pleased you were happy with our service. We hope to welcome you back to BTS Cars in the future.
I found them both friendly and…
I found them both friendly and professional from start to finish. They made the experience enjoyable and would recommend them to anyone.
27 juni 2026
Antwoord van BTS Cars
Thanks for your fantastic review! We really appreciate your support and look forward to serving you again.
Very satisfied
Very satisfied
Emily was a great help and a true asset to BTS cars !
Quick easy transaction ( well it would of been if our finance company picked up the phone haha )
Everyone we meet at BTS was friendly and polite, we even got given a nice cup of coffee =)
29 juni 2026
Review zonder uitnodiging
Antwoord van BTS Cars
Thank you so much for your fantastic review! We're delighted to hear you had such a positive experience with us. Emily will be thrilled to hear your kind words – we'll be sure to pass them on! We're glad we could make the process as smooth as possible (despite the finance company's best efforts! 😊). It was a pleasure welcoming you to BTS Cars, and we're pleased you enjoyed the coffee too. We hope you enjoy your new car and look forward to seeing you again in the future!
Emily has been amazing today
Emily has been amazing today.
I was a bit stressed after couple our drive. But she was reassuring and really took care of us. But finally home with my beautiful new car.
29 juni 2026
Review zonder uitnodiging
Antwoord van BTS Cars
Thank you so much for your lovely review! We're delighted to hear that Emily was able to put you at ease and take great care of you throughout the process. We'll be sure to pass on your kind words to her. We hope you're enjoying your beautiful new car, and thank you for choosing BTS Cars. Safe travels and enjoy every mile!
Very poor service
Phoned in the morning to enquire about a vehicle and was told the car needed to be fetched from storage so we couldn't view until afternoon. Arranged to view/test drive at the agreed time. Travelled an hour to attend the appointment only to be told the car had been sold to a "walk in". A phone call to let us know would have been appreciated - very unprofessional and definitely would not recommend.
27 juni 2026
Review zonder uitnodiging
Antwoord van BTS Cars
Thank you for taking the time to share your feedback. We are sincerely sorry for the disappointment and frustration caused by your experience.
We completely understand how upsetting it must have been to travel for over an hour, only to find the vehicle had already been sold. We also apologise that you weren't contacted beforehand, as we appreciate this would have saved you an unnecessary journey. This is not the level of communication or service we aim to provide.
We value your feedback and will be reviewing what happened with our team to help prevent similar situations in the future. Thank you again for bringing this to our attention, and we wish you all the best in finding the right vehicle.
Excellent customer service
Excellent customer service. Emily arranged everything swiftly, including car delivery. The car arrived promptly in lovely condition as described. My first experience of buying a car online but I would have no hesitation to buy from BTS cars again.
20 juni 2026
Antwoord van BTS Cars
Thank you so much for your wonderful review! We're delighted to hear that your first experience of buying a car online was such a positive one. Emily will be thrilled to know her efforts made the process smooth and straightforward, and we're pleased your car arrived promptly and exactly as described. Thank you for choosing BTS Cars, and we look forward to helping you again in the future. Enjoy your new car!
Leaving this feedback after over two…
Leaving this feedback after over two months of ownership, I can only recommend BTS Cars, Russell has been very professional and helpful. No issues with the car so far and touch wood no issues in the future.
18 april 2026
Antwoord van BTS Cars
Thank you for taking the time to leave such a fantastic review, especially after a couple of months of ownership. We're delighted to hear everything has been going well with your car and that Russell provided you with professional and helpful service throughout. We'll be sure to pass on your kind words to him. Thank you for your recommendation, and we wish you many more happy miles ahead!
Questionable?
The speed and efficiency of the sale was excellent. However, my score reflects that on receipt of the vehicle, it arrived with a warning ⚠️ light regarding the tyre sensor. Unbeknown to me what that meant, but I was assured that BTS would pay for it to be rectified, but that wasn't the case. I was told to get it repaired, then send the invoice, which I did. It was a few days later that I was told the warranty didn't cover tyres. I feel the repair should have been honoured seeing how the car was delivered with the defect.
UPDATE:
Since my review, I received an email, with apologies, and asked to contact BTS again so that this matter could be looked at again, which I did on the 7th July 2026, and was told I would be contacted within a few days. Well, to date, a week later, I am still awaiting that call....not very good customer service in my book, which is why I've downgraded to 2 stars.
5 juni 2026
Antwoord van BTS Cars
Thank you for taking the time to leave your feedback. We're pleased to hear you were happy with the speed and efficiency of the sales process, but we're sorry to learn of your disappointment regarding the tyre pressure sensor warning.
We understand your frustration, particularly as the warning light was present when you received the vehicle. We apologise for any confusion caused by the communication around the repair and reimbursement. This is certainly not the experience we want our customers to have, and we appreciate you bringing it to our attention.
If you haven't already done so, we'd welcome the opportunity to review your case again. Please contact our customer service team with your details so we can look into the matter further and ensure it has been handled appropriately.
Friendly, helpful, overall brilliant!
Well worth travelling as far as I did for my first car. The team were extremely helpful and patient with me navigating and sorting through all the documentation that had to be looked over. Excellent service overall, thank you!
1 mei 2026
Antwoord van BTS Cars
Thank you so much for your kind review! We're delighted you had a great experience with BTS Cars. We look forward to seeing you again soon!
Signed all paperwork to buy the car and…
Signed all paperwork to buy the car and once done, we were told there was only 1 key. We then found the key was damaged but they were closed by then. 2 weeks later and still trying to sort this issue out
7 juni 2026
Antwoord van BTS Cars
Thank you for taking the time to leave your feedback. We're sorry to hear about the issues you experienced with the vehicle key and understand how frustrating this must have been, especially after completing your purchase.
We apologise for the inconvenience caused and appreciate your patience while we worked to resolve the matter. We believe this issue has now been resolved, and we hope everything is now as it should be. If there is anything further we can assist you with, please don't hesitate to get in touch with our team.
Thank you again for your feedback, and we hope you enjoy your new car.
Really easy to deal with ,everything…
Really easy to deal with ,everything sorted via email before I arrived ,car not quite as clean as I would of liked but it is what it is ,2 months on and so far so good
7 april 2026
Antwoord van BTS Cars
Thank you for taking the time to leave your feedback. We're pleased to hear that you found the process easy and that everything was arranged smoothly before your arrival.
We appreciate your comments regarding the cleanliness of the vehicle and will take this on board, as we always aim to present our cars to the highest possible standard. It's great to hear that after two months of ownership everything is going well, and we hope you continue to enjoy your car for many miles to come.
Thank you for choosing BTS Cars!
Great communication very helpful
Great communication very helpful. Brilliant experience from start to finish.
6 juni 2026
Antwoord van BTS Cars
Thank you for the 5 star review and we hope you enjoy your new car!
Amazing Experience
Amazing Experience, received car with a fresh Service. Really happy, I even noticed a quite small stone chip on the drivers door no one had noticed and I was really surprised to have a £100 taken off the price of the car for the inconvenience. Really recommend Emily & Rob they are both really helpful. Will return in the future.
10 juni 2026
Review zonder uitnodiging
Antwoord van BTS Cars
Hi,
Thank you for taking the time to leave such a lovely review.
We're really pleased to hear you were happy with the car and the fresh service carried out before collection. We always aim to be as transparent as possible, so when the small stone chip was noticed, it was only right that we addressed it and found a fair solution.
Emily and Rob will be delighted to hear your kind words. They both work hard to make the car buying experience as straightforward and enjoyable as possible, so it's great to know they looked after you well.
We truly appreciate your recommendation and look forward to welcoming you back to BTS Cars in the future.
Best wishes,
The BTS Cars Team
Wonderful service
The service provided at BTS cars was exceptional and I would recommend them without hesitation. I usually find buying a car a dreadful experience full of anxiety and pressure but this was most certainly not the case here. They were incredibly efficient and we are delighted with our car.
2 mei 2026
Antwoord van BTS Cars
Thank you for your kind words and for choosing BTS Cars.
It's especially nice to hear that we were able to make the process feel relaxed and pressure free. Buying a car should be an exciting experience, not a stressful one.
We hope you're enjoying your new car and really appreciate the recommendation.
All the best,
Great customer service from Rob but a couple of problems
Great customer service from Rob. The charging cable didn’t work which BTS replaced without a problem, but IMHO should have been tested pre sale.
Unfortunately the boot of the car was not cleaned well. We saw that dog hairs were around and although Rob had ok’d the car to be picked up he did offer a further clean. Circumstances meant that this was very inconvenient so we took the car anyhow. Upon closer inspection the boot was absolutely filthy and the carpets will need a proper shampoo etc. My hands were black after spending a few hours trying to get rid of the dog hairs. Tbh the car wasn’t really ready for a customer to take, especially a customer spending over £20k! Other than that all has been great and if the car had been cleaned properly and supplied with a working cable it would be 5 stars (so far!)
15 mei 2026
Antwoord van BTS Cars
Thank you for taking the time to leave your detailed feedback. We're pleased to hear that Rob provided great customer service and that the charging cable issue was resolved without any problems.
We are sorry, however, that the vehicle preparation did not meet the standard you expected, particularly regarding the condition of the boot and the dog hairs left behind. We completely understand your disappointment, especially given the investment you made in your vehicle, and we appreciate your honesty in bringing this to our attention.
Your comments regarding the charging cable checks and the cleanliness of the vehicle have been passed on to the team so we can improve our processes and ensure our cars are presented to the highest standard before handover.
We're glad to hear that everything else has been great with the car so far, and we hope you continue to enjoy it. Thank you again for your feedback and for choosing BTS Cars.
Antwoord van BTS Cars
Thank you for your feedback! All the best!
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