Build and Plumb Reviews 

Very satisfied with the paving stones, at a good price.
Delivered on time.

Products arrived perfectly

One of worst buying experiences I've ever had. It took 6 phone calls to finally get them to ship the order that I placed via Amazon. Never again.

Ordered 2 long sleeve t-shirts by Snickers and Mascot on the 29th June. Had to chase 4 weeks later to be told THEY had not ordered it in from their suppliers and it would be another 10 working days. 12 working days later after chasing them again they decided to cancel my order even though they are still advertising the items for sale. DONT BUY YOUR WORK GEAR FROM THEM, TERRIBLE SERVICE.

Great product and great service

Required items found easily on the web site. Good advance delivery information. They arrived well packaged. Good quality items.

Customer service: ZERO.
I ordered a towel rail valve and paid for next-day delivery because I was in a rush with the work.
Delivery was quick, but once the package was opened, came the surprise.
The valve was full of scratches, making it impossible to fit.
I called customer service and sent an email with pictures of the damage, and their solution was for me to send it back to get a refund or a new one.
If they were more professional, they should have checked it before sending a damaged item to a customer.
Now I have to fill the heating system to leave hot water for my clients and then order new valves from another supplier and then empty the system again to install the valves.
They have caused me delay, money lost and time wasted.
Never will use again and I don't recommend.

I purchased a product (£1200) which wasn’t perfect when it arrived. I emailed the team, they asked for photos and then resolved the issue to a very satisfactory resolution. Thank you.

Ordered a loft hatch and ladder for next day delivery on Monday as I had a tradesperson in all week who could fix it. The ladder alone was delivered Tuesday. I telephoned the company who assured me they’d get in touch with the courier and track it down asap. No response all day. I called again Wednesday and was told they would send another. It’s now 6pm Friday and once I worked out which delivery company the new tracking number was for, the tracking for the hatch door says that they have been notified but not received a parcel yet. I was assured it would arrive today.
I’m really disappointed with this experience as they’ve let me down, and they’ve failed to come back to me or follow through on what they said they would do. I woudlnt trust them for same week delivery again, I hope it’s not simply that I was a female customer calling / with a delivery issue - I wonder if they get their act together for male project managers / builders.

Great product. Fast shipping.

I originally ordered on the 11th of July with dispatch taking place on the 14th. That order never made it to me as it was damaged in transit. No communication came from the seller and it was left to me to call DX to find this out and then call to rearrange a resend. After calling on Monday 21st I was told it would be dispatched the same day and arrive on the Tuesday. The order wasn't dispatched until the Tuesday and then DX failed again to deliver it on Wednesday despite me staying in for the two hour time slot. It now says it's due today but with no time window. 13 days to wait is really not acceptable.

Brilliant service
Fast delivery. Definitely recommend this company. Will use you again in future
Thank you so much

Amazing company and fast service

All went very well thank you pleased with my shower pump

Delivery good and on time, price also good.

Fast and efficient service- excellent communication - we shall order from you again !

My experience was fantastic!! My black radiator valve look for rich, beautiful but now I've found it half the price from Ebay, which I had in my basket. That's okay because Im so Happy with my purchase. The smooth look and feel is priceless 👌🏾 And for that Im so grateful 🙏🏾