Rapid click and collect service. On arrival, great service- purchase was brought directly and quickly to my car. Very friendly and helpful staff. Very organised and clean store. Well stocked. Clear in... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Drivers are brilliant, depots are brilliant. I’m a Hugh fan of Builders Depot. I will give you 5 when you start selling sand by the bag on delivery rather than a minimum of 40. I can buy 1 bag of cem... Toon meer
Local depot has vast selection and stock. Been many times and mostly staff are helpful and aim to keep operations smooth even at busy times. Their delivery process is hit and miss. Damaged items ar... Toon meer
Bedrijf heeft geantwoord
Easy, peasy to use your website and from choosing to ordering and delivery was absolutely floorless to do. Thank you so much, I wish all services was excellent like yours.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Builder Depot
Geschreven door het bedrijf
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsContactgegevens
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Verenigd Koninkrijk
- 020 8362 8100
- builderdepot.co.uk
4,5
Uitstekend
5K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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Bought timber with 10%excess for any…
Bought timber with 10%excess for any defects, splintering warping etc. Didn't need the 10%, everything was perfect. Delivered on time with friendly, helpful driver.
1 oktober 2026
Antwoord van Builder Depot
Thank you for your feedback. We’re pleased to hear the timber arrived in excellent condition and that you didn’t need any of the extra allowance you had made for potential defects.
It’s also great to know your delivery arrived on time and that the driver was friendly and helpful. We really appreciate your 5-star review.
Kind regards,
Emily
1st time using this company
1st time using this company, was a breeze!! Order online and was ready for pick up. Let them know you've arrived and staff brings your item to the car park!!! They definitely need to open more branches around london!!! But would definitely recommend!!!
30 september 2026
Antwoord van Builder Depot
Thank you for choosing Builder Depot for the first time. We’re delighted to hear you found our Click & Collect service so convenient, from ordering online to having your items brought directly to your car.
We also appreciate your suggestion about opening more branches across London. It’s always encouraging to hear customers would like to see us expand! Thank you for your recommendation and 5-star feedback.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your feedback. We’re pleased you were happy with the quality of your products and that your delivery arrived on time.
We appreciate your 5-star review and hope to welcome you back to Builder Depot again soon.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your kind review. It’s great to know you were satisfied with the service you received and found our prices competitive.
We really appreciate your support and look forward to serving you again.
Kind regards,
Emily
Fast delivery good price 👍🏼
29 september 2026
Antwoord van Builder Depot
We’re pleased to hear your order arrived promptly and that you were happy with the price.
Thank you for choosing Builder Depot and for taking the time to leave us a 5-star review. We hope to serve you again soon.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your lovely feedback. We’re glad you had such a positive experience with Builder Depot and were happy with our prices, delivery and overall service.
We appreciate your 5-star rating and look forward to welcoming you back in the future.
Kind regards,
Emily
The products are good but the delivery…
The products are good but the delivery for online orders is a hit and miss. I placed two orders and both had issues with deliveries. The drivers just dont seem to have a care in the world of whether they deliver their orders. For the first order the driver refused to stopped outside my property even though he could, so had to then carry items from a fair distance when there was no need. For the second delivery, the driver dropped me a missed call and then vanished, for some proposterous reason he couldnt leave the vehicle to ring the doorbell which was 3 meter away from him. And then took 3 days of chasing with phone calls and emails to eventually get the order.
The products are good for your delivery service needs a lot of work.
29 september 2026
Antwoord van Builder Depot
Thank you for your feedback. We’re pleased to hear you were happy with the quality of our products, but we’re very sorry that the delivery experience fell short of expectations on both occasions.
We understand how frustrating it must have been to experience difficulties with two separate deliveries, particularly having to carry goods further than necessary and repeatedly chase your second order over several days.
While we work with external delivery partners, we recognise that the delivery experience is an important part of the service we provide. Your comments regarding the drivers' conduct and the communication surrounding your deliveries will be passed on to the relevant team for review.
We appreciate you bringing these issues to our attention and apologise for the inconvenience caused.
Kind regards,
Emily
Antwoord van Builder Depot
It’s great to hear you’ve had another positive experience with Builder Depot. We’re pleased our competitive prices and speedy delivery continue to meet your expectations.
Thank you for your continued custom and for taking the time to leave us another review.
Kind regards,
Emily
very prompt delivery price was good
28 september 2026
Antwoord van Builder Depot
Thank you for your 5-star review. We’re pleased your order was delivered promptly and that you were happy with our competitive pricing.
We appreciate you choosing Builder Depot and hope to serve you again in the future.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your positive feedback. We’re glad to hear you had a great experience with Builder Depot and that everything met your expectations.
We really appreciate your 5-star review and look forward to serving you again.
Kind regards,
Emily
Bought 4 bundles of wood on expected…
Bought 4 bundles of wood on expected delivery date 1 pack showed up and then the next day another pack showed up and still waiting for the other 2 packs with no update
29 september 2026
Antwoord van Builder Depot
We’re very sorry to hear that your order has arrived in separate deliveries and that you are still waiting for two of the four bundles of timber.
We understand how frustrating this must be, particularly as you have not received any updates regarding the outstanding items.
We will be reaching out to you privately and contacting the supplier to investigate what has happened with the remaining bundles.
We apologise for the inconvenience caused and will work to get this resolved as quickly as possible.
Kind regards,
Emily
Easy order process on line. Exellant driver
Easy order process on line.
48 hour delivery with an excellant, friendly and helpful driver. All the goods were as described and undamaged.
29 september 2026
Antwoord van Builder Depot
Thank you for sharing your experience. We’re pleased you found ordering online straightforward and that your goods arrived within 48 hours, exactly as described and in excellent condition.
It’s particularly nice to hear your delivery driver was friendly and helpful. We’ll be sure to pass on your kind feedback.
Thank you for choosing Builder Depot and for your 5-star review.
Kind regards,
Emily
Best price .5 stars
29 april 2026
Antwoord van Builder Depot
Thank you for your 5-star review! We’re pleased you found our prices competitive and that you were happy with your purchase.
We appreciate your support and hope to welcome you back to Builder Depot again soon.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your lovely feedback. We’re pleased you were happy with the quality of the timber and our competitive pricing.
It’s also wonderful to hear that your delivery driver made such a positive impression. We’ll be sure to pass on your kind comments.
Thank you for choosing Builder Depot.
Kind regards,
Emily
Absolutely appalling customer service\. One of the worst companies I have dealt with
Absolutely appalling customer service. One of the worst companies I have dealt with.
I would not purchase from Builder Depot again, and I certainly would not recommend them to anyone.
Our items arrived late, which meant we had no choice but to source the materials elsewhere to avoid further delays to our work. When we then contacted Builder Depot to arrange a return, it took them around a week just to respond.
To make matters worse, after their delayed delivery had already caused us inconvenience, we were then told that we would have to pay the return postage ourselves AND they would deduct a 20% restocking fee from our refund.
So essentially, the customer is expected to bear the cost and lose 20% of their money after Builder Depot failed to deliver the goods on time in the first place. I find that completely unreasonable.
The whole experience has been frustrating from beginning to end. Slow delivery, extremely poor communication, painfully slow customer service and a returns process that appears designed to penalise the customer.
There are plenty of other suppliers who value their customers and deal with problems professionally. Based on my experience, I would strongly recommend buying elsewhere.
Very disappointing service from a company I will not be using again.
26 september 2026
Antwoord van Builder Depot
We're sorry to hear about your experience and the frustration caused by the delivery delays, communication and returns process.
We understand the inconvenience that a delayed delivery can cause, particularly when materials are required for scheduled work.
Unfortunately, we're unable to identify your order from the information provided in your review, so we cannot verify the circumstances surrounding the delivery or the return charges mentioned.
We would welcome the opportunity to investigate your concerns properly. Please contact our Customer Service team with your order number so we can review what happened and provide clarification regarding the charges and handling of your return.
We take customer feedback seriously and regret that your experience has left you with such a negative impression of Builder Depot.
Kind regards,
Emily
You provided a very good service and excellent delivery delivery
The door handles were exactly what it said on the box
26 september 2026
Antwoord van Builder Depot
Thank you for your positive review. We're pleased to hear that your door handles were exactly as described and that you were happy with both our service and delivery.
We appreciate you choosing Builder Depot and look forward to assisting you again in the future.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your 5-star review. It's great to hear that you found our collection service quick and convenient, with competitive prices to match.
We're especially pleased that our team was helpful during your visit. We appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Emily
Antwoord van Builder Depot
We’re pleased to hear you were happy with the price, speedy delivery and the care taken with the packaging of your order.
Thank you for choosing Builder Depot and for sharing your 5-star feedback.
Kind regards,
Emily
Best price and delivered quickly well…
Best price and delivered quickly well packaged
26 september 2026
Antwoord van Builder Depot
Thank you for your feedback. We’re pleased you found our pricing competitive and that your order arrived quickly and well packaged.
We really appreciate your 5-star review and hope to serve you again in the future.
Kind regards,
Emily
Antwoord van Builder Depot
We’re pleased to hear you were happy with the quality of the product and the speed of delivery.
Thank you for your 5-star feedback and for choosing Builder Depot. We look forward to serving you again.
Kind regards,
Emily
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