Rapid click and collect service. On arrival, great service- purchase was brought directly and quickly to my car. Very friendly and helpful staff. Very organised and clean store. Well stocked. Clear in... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Drivers are brilliant, depots are brilliant. I’m a Hugh fan of Builders Depot. I will give you 5 when you start selling sand by the bag on delivery rather than a minimum of 40. I can buy 1 bag of cem... Toon meer
Local depot has vast selection and stock. Been many times and mostly staff are helpful and aim to keep operations smooth even at busy times. Their delivery process is hit and miss. Damaged items ar... Toon meer
Bedrijf heeft geantwoord
Easy, peasy to use your website and from choosing to ordering and delivery was absolutely floorless to do. Thank you so much, I wish all services was excellent like yours.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Builder Depot
Geschreven door het bedrijf
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsContactgegevens
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Verenigd Koninkrijk
- 020 8362 8100
- builderdepot.co.uk
4,5
Uitstekend
5K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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Antwoord van Builder Depot
Thank you for such lovely feedback! We're delighted to hear that our service has made such a positive impression and that you feel we've earned our 5-star rating.
We really appreciate your support and look forward to providing you with the same high standard of service in the future.
Kind regards,
Emily
never received my order
16 september 2026
Antwoord van Builder Depot
We're very sorry that your order has not been delivered as expected and apologise for the inconvenience this has caused.
Having reviewed your order, we can confirm that the delivery was not completed, although the reason for this is currently unclear.
We can see that you have already been in contact with our Customer Service team, who are awaiting your response regarding how you would like to proceed.
We appreciate your frustration and would like to reassure you that our team is available to assist in reaching a resolution as soon as we hear back from you.
Kind regards,
Emily
Terrible customer service
Terrible customer service. No return of phone call or emails. Dont ever buy from them
5 oktober 2026
Antwoord van Builder Depot
We're sorry to hear that you're unhappy with the service you've received.
We understand your frustration regarding the communication surrounding your delivery. Our team has been in contact with you regarding the matter, and we have reviewed the circumstances and explained the options available.
We appreciate that the outcome may not be what you were hoping for, but we do take your concerns seriously and apologise for any frustration caused.
Kind regards,
Emily
Mightmare
My experience with Builder Depot was an absolute nightmare from beginning to end.
First, my original delivery was not delivered at all. It then took me two days to actually find out what was going on. The whole situation was unclear, and I had to spend my own time chasing the issue and effectively doing the customer service work myself just to get answers. Customers should not have to spend days fighting to receive what they have already paid for.
Then came the second delivery, which was even more shocking. I had ordered insulation, which obviously needs to be kept dry. The delivery arrived during pouring rain, yet the truck had absolutely nothing covering the materials. The insulation, along with timber and other materials being delivered that day, was completely wet.
I was genuinely shocked. I then had to spend half a day trying to dry out the insulation because wet insulation can cause serious problems with damp and mould in my loft. This is completely unacceptable, particularly when I had paid £30 for delivery. That is not a cheap delivery charge, especially considering the distance from Park Royal to me.
The entire process, from the first missed delivery to the second delivery arriving with materials exposed to heavy rain, was extremely disappointing and stressful.
I am only giving one star because, after repeatedly pursuing the matter, I eventually received a refund for the first delivery. But customers should not have to fight for days to get basic service and a resolution.
Builder Depot is below the standard I would expect, and the quality of the delivery operation and customer service is seriously questionable. I am extremely unhappy with this experience and would not recommend it based on what I have experienced.
3 oktober 2026
Antwoord van Builder Depot
We're very sorry to hear about your experience and the frustration caused by both the missed delivery and the condition in which your materials subsequently arrived.
We understand how disappointing it must have been to spend several days chasing an update on your original delivery, particularly when you were relying on the materials for your project. We also appreciate your concerns regarding the insulation being exposed to heavy rain, as materials of this nature need to be handled and transported appropriately.
While we're pleased that a refund was eventually arranged for the initial delivery, we recognise that this does not make up for the inconvenience, time and frustration you experienced.
Your comments regarding delivery procedures, the protection of materials during transportation and the communication you received are concerning and will be raised with the relevant teams for review.
Please accept our apologies for the poor experience and for falling short of the standard of service you should expect from Builder Depot.
Kind regards,
Emily
Good service on the phone and delivery…
Good service on the phone and delivery time was right for us
30 september 2026
Antwoord van Builder Depot
Thank you for your positive feedback. We're pleased to hear that our team provided helpful service over the phone and that the delivery timing worked well for you.
We appreciate you choosing Builder Depot and hope to assist you again in the future.
Kind regards,
Emily
Great delivery time
4 oktober 2026
Antwoord van Builder Depot
Thank you for your 5-star review! We're glad to hear you were happy with our delivery times and that your order arrived promptly.
We appreciate your feedback and look forward to serving you again.
Kind regards,
Emily
Click and Collect is brilliant
The new (to me) Click and Collect system works really well. Really helpful assistant.
14 oktober 2026
Review zonder uitnodiging
Antwoord van Builder Depot
It's great to hear that you've had such a positive experience with our Click & Collect service. We've worked hard to make the process as simple and convenient as possible, so it's lovely to know it's working well for you.
We're also pleased that our team made a good impression with their helpful service. Thank you for your 5-star review!
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for taking the time to leave us a 5-star review. It's great to know that our pricing, delivery and overall service all met your expectations.
We really appreciate your feedback and look forward to helping you with your future orders.
Kind regards,
Emily
Prompt delivery
Prompt delivery, good communication. Would use this company again. Thank you.
2 oktober 2026
Antwoord van Builder Depot
Thank you for your kind review. We're delighted to hear that your delivery arrived promptly and that you were kept well informed throughout the process.
It's especially pleasing to know you would choose Builder Depot again. We appreciate your recommendation and look forward to assisting you with your next order.
Kind regards,
Emily
Click and collect order
I placed an order for click and collect. Unfortunately, I was unwell and unable to meet the collection deadline. I contacted customer service and they agreed to extend the deadline. Once, I finally managed to get to New Southgate, the collection process was very simple. However, I arrived by public transport so I couldn't carry 2 bags of the item that I purchased. Once I explained that I just wanted one bag and a refund for the other one. This was quickly sorted out. Both members of staff that I spoke to were very helpful and friendly. Its just a shame there's not a site closer to where I live!!!
12 oktober 2026
Review zonder uitnodiging
Antwoord van Builder Depot
Thank you for taking the time to share your experience. We're pleased our Customer Service team could accommodate your circumstances by extending your collection deadline and that your visit to our New Southgate branch was straightforward.
It's lovely to hear that our colleagues were friendly and helpful, particularly in arranging the adjustment to your order and refund so quickly.
We really appreciate your kind feedback, and hopefully we'll have a branch a little closer to you in the future!
Kind regards,
Emily
Everything is missing
Everything is missing, neither email nor text, they're hungry, crooked, missing materials, the jeans are gone.
Delivered work 0
30 september 2026
Antwoord van Builder Depot
We're sorry to hear that you're unhappy with your experience and that you believe items are missing from your delivery.
Having reviewed the order information available to us, our records indicate that your order was completed and delivered in full on 5th October 2026. We have also been unable to locate any previous communication from you regarding missing materials or delivery issues.
We would appreciate the opportunity to investigate your concerns further. Please contact our Customer Service team with your order number and details of the items you believe are missing so we can look into this properly.
Kind regards,
Emily
Exceeded expectations
My Dewalt site radio arrived the following morning in great condition. Service exceeded my expectations.
Thank you
2 oktober 2026
Antwoord van Builder Depot
Thank you for your fantastic feedback. We're delighted that your DeWalt site radio arrived the very next morning in excellent condition.
It's especially rewarding to hear that our service exceeded your expectations. We appreciate you choosing Builder Depot and hope to provide the same great experience on your next order.
Kind regards,
Emily
Great service did click n collect the…
Great service did click n collect the very nice man at the door explained what to do when we got there had our stuff brought to us in a few minutes very good
12 oktober 2026
Review zonder uitnodiging
Antwoord van Builder Depot
Thank you for your lovely feedback. We're pleased to hear that our team made your Click & Collect experience so straightforward, from explaining the process on arrival to having your order brought out within minutes.
It's great to know you received such friendly and efficient service. We appreciate your 5-star review and look forward to welcoming you back.
Kind regards,
Emily
Took order they were unable to fulfil with no communication.
I ordered and paid for a pallet of slabs, and was told they would be with me by 07/10/26. I called to chase on 09/10/26 to be told you could no longer get the slabs. This was never communicated to me until I called. I was given an email address to complain to, and although I double checked it with Rye on the phone, the email bounced back and was unable to send. Terrible communication, hiding behind computers and no empathy for customers with shockingly bad customer service.
9 oktober 2026
Antwoord van Builder Depot
We're very sorry to hear about your experience and the lack of communication regarding your order.
We understand how frustrating it must have been to expect your slabs by a particular date, only to discover when chasing the delivery that we were unable to fulfil your order. You should have been informed of the stock issue as soon as it became apparent, rather than having to contact us for an update.
We're also sorry that the email address provided to you did not work, preventing you from raising your concerns as advised. This is certainly not the standard of communication or customer service we aim to provide.
We appreciate you bringing these issues to our attention and apologise for the inconvenience and disappointment caused.
Kind regards,
Emily
Quality of timer very good and fast…
Quality of timer very good and fast delivery service
29 september 2026
Antwoord van Builder Depot
Thank you for your 5-star review. We're delighted to hear that you were impressed with the quality of our timber and the speed of delivery.
We appreciate your feedback and hope to be of service again for your future projects.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your 5-star review. We’re glad you found the ordering process straightforward and that your delivery arrived so quickly.
We appreciate your custom and look forward to welcoming you back to Builder Depot in the future.
Kind regards,
Emily
Clear instructions through the website
Clear instructions through the website. Time from receiving message to goods very good. All stressed removed for entering shop.
11 oktober 2026
Review zonder uitnodiging
Antwoord van Builder Depot
Thank you for your feedback. We’re pleased you found the instructions on our website clear and that your order was ready so promptly.
It’s particularly good to hear that our collection service made the experience easier and removed the stress of having to visit the shop. We appreciate your 5-star review and hope to serve you again.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your lovely feedback. It’s great to know you were happy with our competitive prices, the service you received and the delivery of your order.
We really appreciate your 5-star review and look forward to serving you again.
Kind regards,
Emily
Quick, well priced and had what I wanted
29 september 2026
Antwoord van Builder Depot
We’re pleased we had exactly what you were looking for and that you were happy with our competitive prices and efficient service.
Thank you for choosing Builder Depot and for taking the time to leave us a 5-star review.
Kind regards,
Emily
Great click and collect Service
I did click and collect. It was a very easy process and they brought the items to my car in the car park. Very good and prompt service. Excellent that they are open for a few hours on Sunday as well.
11 oktober 2026
Review zonder uitnodiging
Antwoord van Builder Depot
Thank you for sharing your experience. We’re pleased you found our Click & Collect service straightforward and that our team brought your order out to your car promptly.
It’s also great to hear that our Sunday opening hours made collecting your order more convenient. We appreciate your 5-star feedback and look forward to welcoming you back to Builder Depot.
Kind regards,
Emily
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