Rapid click and collect service. On arrival, great service- purchase was brought directly and quickly to my car. Very friendly and helpful staff. Very organised and clean store. Well stocked. Clear in... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Drivers are brilliant, depots are brilliant. I’m a Hugh fan of Builders Depot. I will give you 5 when you start selling sand by the bag on delivery rather than a minimum of 40. I can buy 1 bag of cem... Toon meer
Easy, peasy to use your website and from choosing to ordering and delivery was absolutely floorless to do. Thank you so much, I wish all services was excellent like yours.
Bedrijf heeft geantwoord
Local depot has vast selection and stock. Been many times and mostly staff are helpful and aim to keep operations smooth even at busy times. Their delivery process is hit and miss. Damaged items ar... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Builder Depot
Geschreven door het bedrijf
Builder Depot is one of the UK’s leading independent builders’ merchants, bringing over 100 years of industry expertise.
Stocking over 15,000 products at competitive trade prices, Builder Depot offers great value. Plus, regular promotions such as monthly ‘Depot Deals’ & ‘Bulk Buy’ provide even more savings!
As well as an online store, Builder Depot has 4 branches across North London. Our flagship branch in New Southgate N11 and is one of London’s largest merchant sites.
We provide bespoke in-store services, including paint and render mixing, brick matching, and timber cutting, helping to make every project smoother and more efficient. For large orders, our helpful team can provide price quotations, arrange direct loads, and source special products.
Whether you're shopping online using our next day delivery service, click and collect or making an in-store purchase, we pride ourselves on being a reliable choice for building supplies across the UK.
Click & Collect Timber & Sheets Building & Roofing Drylining & Insulation Decorating & Tiling Flooring Doors, Joinery & Windows Security & Ironmongery Tools & Fixings Electrical & Lighting Plumbing & Heating Kitchens & BathroomsContactgegevens
Builder Depot, 17 Station Road, New Southgate, N11 1QJ, London, Verenigd Koninkrijk
- 020 8362 8100
- builderdepot.co.uk
4,5
Uitstekend
5K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Great service 10/10 highly recommend…
Great service 10/10 highly recommend builder depot
8 oktober 2026
Antwoord van Builder Depot
Thank you for such a fantastic review! We're delighted that you had a great experience with Builder Depot and that our service earned a 10/10 from you.
We really appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Emily
Great buyer experience
Smooth purchasing process, great communication over delivery. Goods arrived just as planned. Very happy and wouldn't hesitate to do business with you again.
6 oktober 2026
Antwoord van Builder Depot
Thank you for taking the time to share your experience. We're delighted that you found the ordering process straightforward and appreciated the communication throughout your delivery.
It's great to know everything arrived as planned and that you would happily choose Builder Depot again. We really value your feedback and look forward to assisting you with your future orders.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your 5-star review! We're pleased to hear you had a great experience with Builder Depot.
We really appreciate your support and look forward to serving you again in the future.
Kind regards,
Emily
Plan your visit for stress free parking!
Ordered through Click & Collect which was very convenient. Communication was great, price and products very good. Only issue was parking access at the New Southgate branch - both inside and outside. Arriving early in the morning near opening time made for the most productive and least stressful visit!
6 oktober 2026
Antwoord van Builder Depot
Thank you for your thoughtful review. We're pleased you found our Click & Collect service convenient and were happy with the communication, pricing and quality of our products.
We also appreciate your comments regarding parking at our New Southgate branch. We understand how busy the site can become, particularly during peak periods, and recognise that this can make accessing the branch more challenging than we'd like.
Your feedback is valuable, and we're glad that despite the parking difficulties, you had an overall positive experience with us.
Kind regards,
Emily
I bought two Geberit toilets bundled…
I bought two Geberit toilets bundled and one of them arrived broken. I contacted the online help at the Builder Depot and Talia advised me to take photo of the broken pan. Later Rye took over and helped me by resolving the issue in no time. The replacement toilet arrived with in two days. These two guys were amazing people who made things easy and smooth.
7 oktober 2026
Antwoord van Builder Depot
Thank you for taking the time to share your experience. We're sorry that one of your toilets arrived damaged, but we're delighted that Talia and Rye were able to resolve the issue quickly and arrange a replacement within two days.
It's particularly rewarding to hear how helpful and supportive you found them throughout the process. We'll be sure to pass on your kind comments to both colleagues, who will really appreciate the recognition.
Thank you for your understanding and for giving us the opportunity to put things right.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for your 5-star review. We're pleased to hear you were happy with our range of products and the delivery service you received.
We appreciate your custom and look forward to helping you with your future projects.
Kind regards,
Emily
Price and ease of ordering
Price and ease of ordering. Only slight downside was the App email delivery link seemed a little strange showing dispatch and delivery day which was never exact. The delivery turned up randomly on unexpected day . It was easy to contact delivery company by phone. To be fair this was an external company to B Depot. Overall everything OK delivery driver very heloful
7 oktober 2026
Antwoord van Builder Depot
Thank you for your detailed feedback. We're pleased you found our prices competitive, the ordering process straightforward and the delivery driver helpful.
We appreciate your comments regarding the delivery tracking information. As your order was dispatched directly from our supplier, the delivery arrangements and tracking updates were managed by their delivery partner. However, we understand that the information provided could have been clearer, particularly regarding the expected delivery date.
We're glad everything arrived successfully and appreciate you highlighting an area where the experience could be improved.
Kind regards,
Emily
So easy
So easy to order online, paid in advance so no queuing to pay and no loading trollies. Got a call from the most polite staff member I have
ever dealt with in a builders merchants to say he is on his way with my order. Help with loading and off to work. 5 stars!!
17 oktober 2026
Review zonder uitnodiging
Antwoord van Builder Depot
What a lovely review, thank you! We're delighted to hear that our Click & Collect service made your visit so convenient, saving you time and helping you get back on the road quickly.
It's particularly rewarding to hear such wonderful feedback about Liam, who assisted with your arrival and collection. We'll be sure to pass on your kind words to him, as recognition like this means a great deal to our team.
Thank you for choosing Builder Depot and for taking the time to share your experience.
Kind regards,
Emily
Everything was easy
Everything was easy, from finding what is needed, to ordering and delivering.
7 oktober 2026
Antwoord van Builder Depot
Thank you for your 5-star review! We're pleased to hear that you found the entire process straightforward, from finding the products you needed to placing your order and receiving your delivery.
Making shopping with Builder Depot as simple and convenient as possible is important to us, so it's great to know we achieved that for you.
We appreciate your feedback and look forward to serving you again.
Kind regards,
Emily
Quick delivery
Quick delivery, great price, easy transaction radio is great!
many thanks Builder Depot.
2 oktober 2026
Antwoord van Builder Depot
Thank you for your great feedback! We're pleased that your radio arrived quickly and that you found our prices competitive and the ordering process straightforward.
It's even better to hear that you're happy with the radio itself. We appreciate your 5-star review and hope to welcome you back again soon.
Kind regards,
Emily
Great service is would recommend you…
Great service is would recommend you guys to everyone
6 oktober 2026
Antwoord van Builder Depot
Thank you for your fantastic feedback! We're delighted that you had such a positive experience with Builder Depot.
Your recommendation means a great deal to us, and we really appreciate you taking the time to share it. We look forward to providing you with the same great service again in the future.
Kind regards,
Emily
I had a very disappointing experience…
I had a very disappointing experience during my first visit.
As I was not aware of the opening hours, I arrived approximately 10 minutes after closing time. The car park was already closed, so I politely got out of my car and asked the person standing by the entrance if they could help me.
Unfortunately, the response I received was completely unacceptable. The person was laughing loudly, smoking, and speaking to me in an extremely disrespectful and dismissive manner. They repeatedly said, “Don’t you understand that you shouldn’t be here now?”
I completely understand that I had arrived after closing time, and I would have had no issue being told politely that the premises were closed. However, there was absolutely no need for such an aggressive and disrespectful attitude.
For someone standing at the entrance of a company and representing that company to customers, this behaviour was extremely disappointing and unprofessional.
I am genuinely sorry to say that, following this experience, I have no intention of returning there or using their services again.
I strongly suggest that the company pays closer attention to how custome-facing staff are selected and trained, as their behaviour can have a significant impact on the company’s reputation.
Please accept this as my feedback
12 oktober 2026
Review zonder uitnodiging
Antwoord van Builder Depot
We're very sorry to hear about your experience at our Acton branch and the way you felt you were spoken to during your visit.
While we appreciate that you arrived after our closing time and our team would no longer have been able to assist with collections, we would still expect every customer to be treated politely and respectfully, regardless of the circumstances.
Having reviewed your order, we can see that your Click & Collect order was subsequently collected on 15th October. However, we recognise that this does not take away from the experience you have described during your initial visit.
We take concerns regarding staff conduct seriously, and your comments will be raised with the relevant branch management team for review.
Please accept our apologies for the impression this experience has left and for falling short of the standard of service we aim to provide.
Kind regards,
Emily
AVOID USING BUILDER DEPOT!!
Unfortunately there is no option to leave 0 stars so I’ve had to leave 1 star.
Missing parts on initial order. Then told twice that the missing part would arrive next day only to find out it was never sent out. Then when I raised a complaint I was told there is nothing they can do.
AVOID BUYING FROM BUILDER DEPOT
17 september 2026
Antwoord van Builder Depot
We're very sorry for the experience you've had with your order and the frustration caused by the delays in supplying the missing component.
Having reviewed your complaint, we fully acknowledge that you were incorrectly advised on two occasions that a replacement would arrive the following day, when it had not been dispatched. This was unacceptable, and we apologise for the inconvenience and poor communication.
We can confirm that the missing CT clamp was subsequently delivered on 3rd October. Your complaint was also escalated to our management, who reviewed the circumstances and responded to your concerns directly.
Whilst we were unable to agree to your request for compensation towards additional electrician costs, we recognise that mistakes were made in handling your order. These issues have been acknowledged and will be addressed internally to help prevent similar situations occurring.
We sincerely apologise that your experience fell short of the standard of service we aim to provide.
Kind regards,
Emily
Quick delivery and decent price on MS…
Quick delivery and decent price on MS Wood flooring adhesive
3 oktober 2026
Antwoord van Builder Depot
Thank you for your 5-star review! We're pleased to hear that you were happy with the price of your MS Wood flooring adhesive and that your order arrived promptly.
We appreciate your feedback and hope to assist you again with your future projects.
Kind regards,
Emily
Good product - great seller
Purchased again, great price, easy collection, good quality product.
3 oktober 2026
Antwoord van Builder Depot
It's wonderful to hear you've chosen to shop with us again! We're pleased that our product quality, competitive pricing and straightforward collection service continue to meet your expectations.
Thank you for your continued custom and for taking the time to share your experience. We look forward to welcoming you back.
Kind regards,
Emily
Antwoord van Builder Depot
Thank you for such lovely feedback! We're delighted to hear that our service has made such a positive impression and that you feel we've earned our 5-star rating.
We really appreciate your support and look forward to providing you with the same high standard of service in the future.
Kind regards,
Emily
never received my order
16 september 2026
Antwoord van Builder Depot
We're very sorry that your order has not been delivered as expected and apologise for the inconvenience this has caused.
Having reviewed your order, we can confirm that the delivery was not completed, although the reason for this is currently unclear.
We can see that you have already been in contact with our Customer Service team, who are awaiting your response regarding how you would like to proceed.
We appreciate your frustration and would like to reassure you that our team is available to assist in reaching a resolution as soon as we hear back from you.
Kind regards,
Emily
Terrible customer service
Terrible customer service. No return of phone call or emails. Dont ever buy from them
5 oktober 2026
Antwoord van Builder Depot
We're sorry to hear that you're unhappy with the service you've received.
We understand your frustration regarding the communication surrounding your delivery. Our team has been in contact with you regarding the matter, and we have reviewed the circumstances and explained the options available.
We appreciate that the outcome may not be what you were hoping for, but we do take your concerns seriously and apologise for any frustration caused.
Kind regards,
Emily
Mightmare
My experience with Builder Depot was an absolute nightmare from beginning to end.
First, my original delivery was not delivered at all. It then took me two days to actually find out what was going on. The whole situation was unclear, and I had to spend my own time chasing the issue and effectively doing the customer service work myself just to get answers. Customers should not have to spend days fighting to receive what they have already paid for.
Then came the second delivery, which was even more shocking. I had ordered insulation, which obviously needs to be kept dry. The delivery arrived during pouring rain, yet the truck had absolutely nothing covering the materials. The insulation, along with timber and other materials being delivered that day, was completely wet.
I was genuinely shocked. I then had to spend half a day trying to dry out the insulation because wet insulation can cause serious problems with damp and mould in my loft. This is completely unacceptable, particularly when I had paid £30 for delivery. That is not a cheap delivery charge, especially considering the distance from Park Royal to me.
The entire process, from the first missed delivery to the second delivery arriving with materials exposed to heavy rain, was extremely disappointing and stressful.
I am only giving one star because, after repeatedly pursuing the matter, I eventually received a refund for the first delivery. But customers should not have to fight for days to get basic service and a resolution.
Builder Depot is below the standard I would expect, and the quality of the delivery operation and customer service is seriously questionable. I am extremely unhappy with this experience and would not recommend it based on what I have experienced.
3 oktober 2026
Antwoord van Builder Depot
We're very sorry to hear about your experience and the frustration caused by both the missed delivery and the condition in which your materials subsequently arrived.
We understand how disappointing it must have been to spend several days chasing an update on your original delivery, particularly when you were relying on the materials for your project. We also appreciate your concerns regarding the insulation being exposed to heavy rain, as materials of this nature need to be handled and transported appropriately.
While we're pleased that a refund was eventually arranged for the initial delivery, we recognise that this does not make up for the inconvenience, time and frustration you experienced.
Your comments regarding delivery procedures, the protection of materials during transportation and the communication you received are concerning and will be raised with the relevant teams for review.
Please accept our apologies for the poor experience and for falling short of the standard of service you should expect from Builder Depot.
Kind regards,
Emily
Good service on the phone and delivery…
Good service on the phone and delivery time was right for us
30 september 2026
Antwoord van Builder Depot
Thank you for your positive feedback. We're pleased to hear that our team provided helpful service over the phone and that the delivery timing worked well for you.
We appreciate you choosing Builder Depot and hope to assist you again in the future.
Kind regards,
Emily
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