Guney was responsive and my order arrived as expected. This is definitely a small business. However, in this case it's the good kind where there's a real sense of ownership and humanity. Beyond... Toon meer
Bedrijf heeft geantwoord
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We will order from Build the Power again. Their customer service was exquisite. We were informed every step of the way of the process from ordering to delivery reorder and delivery again. Build the Po... Toon meer
Bedrijf heeft geantwoord
I ordered a new generator, it was delayed in shipping but they kept me updated like I have never been. This customer service was five star excellent. I actually could not get mad because they were... Toon meer
Bedrijf heeft geantwoord
Great service. Fast delivery. I had questions and they were very quickly answered. I made an error on my delivery address. When I emailed the correction, he immediately changed it and communicated it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a small but rapidly growing company with a mission to revolutionize the home energy generation industry.Our approach is simple: we make it easy for you to obtain a comprehensive energy system. Unlike other companies and local installation services that have been charging exorbitant prices for energy systems, we are here to disrupt the market and change that.
Contactgegevens
312 W. 2nd St, 82601, Casper, Verenigde Staten
- +15076363614
- sales@buildthepower.com
- buildthepower.com
4,6
Uitstekend
70 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Great customer service and awesome…
Great customer service and awesome shipping! Very satisfied and will be ordering more in the future.
30 maart 2026
Antwoord van Build The Power
Thank you.
I had some questions about the products…
I had some questions about the products I needed, emailed Guney and he got back to me quickly to answer them.I will buy from them for other items I need.
24 februari 2026
Antwoord van Build The Power
Thank you.
Super responsive and willing to help me…
Super responsive and willing to help me receive my item as quickly as possible. Great customer service and excellent product!
16 januari 2026
Antwoord van Build The Power
Thank you.
Antwoord van Build The Power
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We will order from Build the Power…
We will order from Build the Power again. Their customer service was exquisite. We were informed every step of the way of the process from ordering to delivery reorder and delivery again. Build the Power were amazing! Thanks for all your assistance.
15 januari 2026
Review zonder uitnodiging
Antwoord van Build The Power
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Smooth Transaction
Smooth transaction, item was functional, they responded to my email quickly.
7 januari 2026
Antwoord van Build The Power
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Wonderful experience with Guney and his…
Wonderful experience with Guney and his crew here. Would highly recommend products and services.
6 januari 2026
Review zonder uitnodiging
Antwoord van Build The Power
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HORRIBLE the most outrageous
We received the most outrageous, ugly, useless, welded an inexplicable piece we did not order and definitely cannot use.
We are having to spend over $200. to have it removed and weld on a typical connection. Welding Stainless steel is expensive. HORRIBLE, EXPENSIVE MISTAKE. I wish I could send you a picture of what we received! 45 years in the custom Fireplace Business, and I have never seen such an albatross for a simple SS burner!!!!
18 december 2025
Antwoord van Build The Power
Thank you for taking the time to share this detailed feedback.
We fully understand how frustrating and unacceptable this experience has been, especially given your extensive background in the custom fireplace industry. This is not the standard we expect or aim to deliver.
After reviewing your message, it’s clear that this issue originates from a manufacturer-side production/welding configuration, not from an installation or usage error. We are currently in direct communication with the manufacturer to identify exactly how this unit left production in this condition and to determine the appropriate corrective action.
We take this matter seriously and are actively working toward a resolution. Once we receive the manufacturer’s response, we will follow up with next steps to ensure this is addressed properly.
We appreciate your patience while we work to resolve this and will be in touch as soon as we have an update.
Quality Firman cord compatible with…
Quality Firman cord compatible with Firman generator
25 november 2025
Antwoord van Build The Power
Thank you.
Great customer service
Great customer service! I ordered a part I no longer needed. Received a response regarding return/refund immediately. No hassle, no issue. Highly recommend this company.
8 december 2025
Review zonder uitnodiging
Antwoord van Build The Power
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excellent pricing
excellent pricing - most competitive over several sites. Well packaged and protected for shipping. Followed shipping instructions to the letter.
3 november 2025
Antwoord van Build The Power
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Great communication and price on my new…
Great communication and price on my new generator. It took a while to come in from Cummins at no fault of Buildthepower. Would recommend them for your purchase.
10 oktober 2025
Antwoord van Build The Power
Thank you.
Great customer service
Great customer service. Ordered a part for my Onan generator that was supposed to be able to allow some external connections. In the end, it wasn't the part i needed, Guney was super responsive on all communication, as well as dealing with Cummins technical support to try and figure out the issue! I feel he went above and beyond the typical Customer service you see nowadays! I would recommend Build the power!!
1 oktober 2025
Antwoord van Build The Power
Thank you.
Antwoord van Build The Power
Dear Brad, thank you for your review. We can see that what you purchased are 2 Fuel Filters and 1 fuel pump. We delivered 2 Fuel Filters and 1 fuel pump in this delivery which seems correct. You also purchased 3 carburetors as a part of another order you placed with us and this order is not dispatched yet. We will send you an email, sales@buildthepower.com
I tried to buy an item (now updated)
Update: (from 3 stars to 5 stars)
The owner reached out to me and wanted to see if he could make things right for me. We came to an agreement and now everything is good. I’m very satisfied with this company and I would buy from them again.
Original: (3 stars)
I tried to buy an item. Checkout process went smoothly and I had an order confirmation. A week later I was told that the item is out of stock and the company is awaiting new stock. My order was cancelled by the company. When the item was in stock I was offered a coupon to reorder but the item had jumped in price. I was
informed that the price from my initial order would not be honored. While I may have received the item had I tried putting in a new order, it would have cost me more than my initial order. I ended up never receiving the item from this company. I gave a couple stars for communication and the coupon. Honoring the original order’s price and receiving the item would warrant 5 stars.
6 september 2025
Antwoord van Build The Power
Dear Basil, thank you for your review. We sent you an email to correct the issue and looking forward to hearing from you.
Fast ordering
Fast ordering, great customer service, they fixed an issue that came from the manufacturer and stood by their word.
16 september 2025
Review zonder uitnodiging
Antwoord van Build The Power
Thank you.
I Was Impressed Before I Even Got It… deadass.
Although my EcoFlow River 3 hasn’t arrived yet, I want to highlight the excellent customer service I’ve received so far and why i’m even leaving this review. When I asked about shipping, I got a quick, clear, and supportive response. They even offered to speed up my order so it would arrive sooner… That kind of effort and communication really stands out to me and does not go unnoticed. I’ve had extremely bad experiences with customer service so I truly, truly, appreciate it. You guys truly stood out to me in the best way. You’ve earned a loyal customer in me, and I’ll definitely be supporting this company again in the future. I’m happy to keep doing business and will gladly recommend this company to others. Especially because of the insane deals they have for electronics!
B.T.P. on top! 😮💨
2 september 2025
Review zonder uitnodiging
Antwoord van Build The Power
Thank you.
Antwoord van Build The Power
Thank you.
Excellent customer service handled…
Excellent customer service handled initial order promptly
25 augustus 2025
Review zonder uitnodiging
Antwoord van Build The Power
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Great service, great people!
Wonderful communication and ethics. I preordered an item that was out of stock and as SOON as it was available, the package was shipped. Great service, great people!
14 augustus 2025
Review zonder uitnodiging
Antwoord van Build The Power
Thank you.
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