Extremely helpful advice and service pre buying first pack. Our 11 year old labradoodle loves the wet food, he has settled really well on it giving he has to have a low fat diet due to having pancreat... Toon meer
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My issue was dealt with quickly and efficiently by the customer services team. The CS member dealing with it seemed genuinely concerned with my query and a satisfactory solution was reached. Absolutel... Toon meer
Both of my dogs were having infrequent tummy issues on their current foods (different brands). Switched to Burns and instantly noticed a difference with them both. Happy dogs, happy owner.
The best food for dogs with allergies Our springer had skin allergies and since feeding her Burns it’s improved massively, very happy 😊 Superb customer services with advice if needed.
Bedrijfsgegevens
Over Burns Pet Nutrition
Geschreven door het bedrijf
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Our delicious, award-winning recipes are designed to fully meet pets’ needs with a range of dry and wet dog food suitable for every breed. We understand that dogs often have unique dietary requirements in the same way as humans do., so our range includes Sensitive recipes specially formulated for dogs with allergies and intolerances, Grain Free recipes and low calorie Weight Control dog food that will help your pet to feel fuller for longer and keep off those extra pounds.
In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Geschreven door het bedrijf
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Contactgegevens
Verenigd Koninkrijk
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4,7
Uitstekend
3K reviews
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Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Excellent food
Excellent food, promptly delivered and very little packaging which is great. I usually have to dispose of enormous cardboard boxes.
21 mei 2026
Service is prompt and reliable
16 mei 2026
From order to delivery communication…
From order to delivery communication was helpful and product arrived on time
17 mei 2026
I used Burns Food many years ago and…
I used Burns Food many years ago and have tried various other brand, including natural food. I have gone back to Burns as their food is so good, their nutritionists are excellent and very helpful. The difference Burns food makes to your dogs is remarkable.
7 mei 2026
Happy dog & owner 😊
Great products & service as usual, very happy & healthy dog who loves his meals.
I would highly recommend this company to any dog owner as they have food for every type of dog covering all sorts of health conditions, even hypoallergenic choices which are hard to find, my dog has not been healthier & happy since being fed a variety of Burns products.
17 mei 2026
All three of my cockapoo's enjoy Burns…
All three of my cockapoo's enjoy Burns and have been for 9/8/5 years ... great company and always helpful when I've needed any advice .
16 mei 2026
Repeat order so didn’t need to re-…
Repeat order so didn’t need to re- order just wait for it to be delivered
16 mei 2026
Love Burns pet food!
My very fussy dog absolutely loves Burns food. It is so easy to order from the website, and I love that the wet food comes in 2 different sizes. They use an amazing courier too, which means it arrives quickly, and exactly when it's expected.
16 mei 2026
Always friendly and prompt service
Always friendly and prompt service. I just had a delay on my deluvery this time - hopefully now resolved with Steve’s help.
I find the subscription management system a bit difficult to manage if I want to make changes.
16 mei 2026
Great communication and samples sent…
Great communication and samples sent which my dog is trying at the moment and seems to be enjoying with no adverse reaction
15 mei 2026
I still haven't received my parcel s
I still haven't received my parcel s. They have tried to deliver twice but the market were my business is shuts at 4pm and each time they've turned up after this time. I am really getting fed up of waiting.
15 mei 2026
Burns' Head Office number was busy so…
Burns' Head Office number was busy so my call was diverted to distribution warehouse near Chester. Gentleman who answered my call to bring forward next scheduled delivery was right on the ball.
15 mei 2026
Really kind response with a damaged delivery
Really kind response with a damaged delivery, customer service replaced the items that were damaged
7 mei 2026
Customer service great
Customer service great. Plenty of correspondence and sent a free bag.
Still don’t know if I can keep buying from Amazon though.
12 mei 2026
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