Extremely helpful advice and service pre buying first pack. Our 11 year old labradoodle loves the wet food, he has settled really well on it giving he has to have a low fat diet due to having pancreat... Toon meer
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My issue was dealt with quickly and efficiently by the customer services team. The CS member dealing with it seemed genuinely concerned with my query and a satisfactory solution was reached. Absolutel... Toon meer
Both of my dogs were having infrequent tummy issues on their current foods (different brands). Switched to Burns and instantly noticed a difference with them both. Happy dogs, happy owner.
The best food for dogs with allergies Our springer had skin allergies and since feeding her Burns it’s improved massively, very happy 😊 Superb customer services with advice if needed.
Bedrijfsgegevens
Over Burns Pet Nutrition
Geschreven door het bedrijf
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Our delicious, award-winning recipes are designed to fully meet pets’ needs with a range of dry and wet dog food suitable for every breed. We understand that dogs often have unique dietary requirements in the same way as humans do., so our range includes Sensitive recipes specially formulated for dogs with allergies and intolerances, Grain Free recipes and low calorie Weight Control dog food that will help your pet to feel fuller for longer and keep off those extra pounds.
In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Geschreven door het bedrijf
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Contactgegevens
Verenigd Koninkrijk
- 0800 0836696
- info@burnspet.co.uk
- burnspet.co.uk
4,7
Uitstekend
3K reviews
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Heeft 41% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great Customer Service
Minor issue with some Burns pet food we had purchased from another supplier.
Burns very quickly agreed there was a problem and sent us a whole new bag within days.
12 mei 2026
Very efficient
10 mei 2026
Absolutely LOVE Burns
Absolutely LOVE Burns! My dog was on another popular dog food brand, he was over excited, completely unrelaxed, barked a lot and quite honestly was a bit off his rocker! My lovely groomer recommended Burns, couldn’t believe I actually had never heard of them. Immediately things changed. This food is absolutely perfect for him, we’ve never looked back. He has Burns wet food with a scoop of Burns dry! I’m so grateful, it was life changing for my Westie 💙
3 mei 2026
Some of the wet food packages arrived…
Some of the wet food packages arrived damaged and had to be thrown away. However, this is the first time this has happened.
8 mei 2026
Antwoord van Burns Pet Nutrition
Hello, i am very sorry you have had an issue with your order, if you send a email into info@burnspet.co.uk, with the variety, size and detail, a member of the team will deal with the problem.
My dog loves her Burns dry food and it…
My dog loves her Burns dry food and it us do good fur get teeth. The delivery was so good the driver even offered to bring the big food bag in for me.
8 mei 2026
Lovely representative
Lovely representative, Aileen.
Got back to me straight away by telephone and was so helpful, answering all my questions with clear, detailed knowledge of all the products. Friendly yet professional service. Thank you.
6 mei 2026
I have been using burns Active for 20 years
I have been using burns Active for around 20 years, my dogs love it and always have abundant energy. The dogs are able to search for for extended periods thanks to this food. Service and support was always second to none.
6 mei 2026
Very late delivery so had to buy…
Very late delivery so had to buy another brand to tide dog over
6 mei 2026
Antwoord van Burns Pet Nutrition
Hello, I am very sorry for the delay in your order, the warehouse was in the process of relocation and it affected the delivery time.
Easy to order
Easy to order, quick delivery, well packaged, and more importantly, my dog loves these food, and it suits her medical issues.
3 mei 2026
Excellent product
I buy the senior dry food for my 10 year old Lab.
She loves it!
Fast delivery too.
4 mei 2026
I didn't receive my parcel so can't…
I didn't receive my parcel so can't rate the product. I have bought Burns diet in the past and would like to try and transition Maggie back to Burns but will need to buy from a retailer carrying the dog food on a bus
4 mei 2026
Antwoord van Burns Pet Nutrition
Hello, I am sorry to hear your parcel did not arrive, if you email info@burnspet.co.uk with the order number, we will look into this.
Many thanks
Vicky
This is our fourth dog to be brought up…
This is our fourth dog to be brought up on Burns, wholesome balanced food.
Service and delivery prompt
3 mei 2026
My cat is very picky
My cat is very picky, but she is happy with Burns products. I am giving 5 stars on her behalf.
29 april 2026
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