Riding around Brighton and Hove, using the buses and app has been a great experience. The duo city saver is excellent value, the buses are punctual, have good connections and polite helpful drivers. W... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Nathan was absolutely brilliant! He gave me time to explain my issue, escalated to his managers and confirmed to me on email. He then helped process a busID key application via email within a matter... Toon meer
Bedrijf heeft geantwoord
Abysmal service and even worse customer service Have just waited nearly 40mins for a bus. Three appeared on the timetable and the minute it got to due they disappeared and the buses never turned up.... Toon meer
Bedrijf heeft geantwoord
Brighton and Hove buses customer service are absolutely amazing so kind and understanding and give the best support you could wish for, everyone treats you with the upmost respect and kindness thank... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Brighton & Hove currently operate 222 buses across a network of 73 routes with 2,000 bus stops, serving the urban area of Brighton and Hove and connecting the city to Crowborough, Eastbourne, Lewes and Tunbridge Wells. Metrobus our sister company currently operate 125 buses across 50 routes through Sussex, Surrey and Kent. Between the two companies, our passengers made 50 million passenger journeys during the year which is more bus journeys per head of the population than anywhere in the UK outside of London.
Contactgegevens
Conway Street 43, BN3 3LT, Hove, Verenigd Koninkrijk
- 01273 886200
- info@buses.co.uk
- buses.co.uk
3,6
Gemiddeld
313 reviews
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Helpful staff member
Was helped by a young male on Tuesday at the information box outside the train station in Brighton, who helped me with the best ticket options for my short stay in Brighton and provided great information about the tour bus and other routes around the city and surrounding areas
5 mei 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Hi Lola, thank you so much for your kind words. I will let my team member know how helpful they were, and I thank you again for taking the time to let us know ^David
Unreliable service
Unreliable, expensive and with some rude and unprofessional drivers as well (not all of them)
5 mei 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Hello, thank you for your review although I am sorry to hear the need for a 1 star review and would the opportunity to understand this review in more detail. If you can kindly send an email FAO Nathan to Info@Buses.co.uk I will be glad to look into this for you. ^Nathan
Very Helpful
They answered all my questions and in a very timely manner.
4 mei 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Hello Donald, great to hear and thank you for your review ^David
Very quick reply to my query
2 mei 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Hi Dawn I am glad we were able to help, thanks for your review ^David
This bus company has to be the biggest…
This bus company has to be the biggest joke in history drivers are rude don’t care if they are late customer service are a bunch of clowns. Get your self a bike or a car. You pay a joke of a bus fee and they can’t organise a hiss up in a brewery
23 april 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Hi Daniel, I am sorry to hear this and would like to look into this further. If you can send an email FAO Ciara to Info@Buses.co.uk I will be able to help further ^Ciara
Prompt and helpful reply
24 april 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Thanks Peter, Glad we could help ^David
Abysmal service and even worse customer…
Abysmal service and even worse customer service
Have just waited nearly 40mins for a bus. Three appeared on the timetable and the minute it got to due they disappeared and the buses never turned up. Called “customer services” (ha) and asked why the electronic screens were showing buses that didn’t exist. “Oh”, “ we don’t have any control over that”. Number 1 service is the absolute worse
21 april 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Hi Elizabeth, I am sorry to hear this. If you can kindly send an email FAO Nathan to Info@Buses.co.uk I will be able to look into this further and provide you with some more information regarding the live time information boards. ^Nathan
Great service
A lady called Abby was very helpful in helping me track down my phone after I left it on a bus.
20 april 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
So glad to hear Clare and I am glad they could help , I will let them know of your kind words. ^David
Be careful when travelling on Brighton…
Be careful when travelling on Brighton and hove bus now which were you sit as well i found a very dirty steat on 728 bus very unclear bus
20 april 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Thank you for reporting this to us. I apologise for the issue and have made sure this has been passed to our cleaning team to check ^David
Cancelled bus claim
My complaint was listened to in a polite and respectful manner
19 april 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Hi David, Thank you for your review, and I am glad we were able to assist you ^David
Nathan was absolutely brilliant - 5 star customer service
Nathan was absolutely brilliant!
He gave me time to explain my issue, escalated to his managers and confirmed to me on email. He then helped process a busID key application via email within a matter of hours.
15 april 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Thanks Gregor, that is great to hear and I shall make sure Nathan is made aware ^David
Antwoord van Brighton & Hove Buses
Hi Paul, thanks for taking the time to leave a review. I am glad we were able to help ^David
Busfare understanding
Really helped with understanding the child busfare
12 april 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Thanks for your kind words Hanna, I am glad we could help. Any further questions, please do not hesitate to ask ^David
Brighton and Hove buses customer…
Brighton and Hove buses customer service are absolutely amazing so kind and understanding and give the best support you could wish for, everyone treats you with the upmost respect and kindness thank you all so much i personally am eternally grateful.
Kind regards Michael Williams. Hove.
8 april 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Thanks for your kind words Michael that is most appreciated. I will let my team know and I am so glad we could help ^David
Riding around Brighton and Hove
Riding around Brighton and Hove, using the buses and app has been a great experience. The duo city saver is excellent value, the buses are punctual, have good connections and polite helpful drivers. We’ve travelled to Bevendean, Hove, Patcham and Brighton Town Centre and the buses have been clean and comfortable.
8 april 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Hi Christine, thank you for the 5 star review I’m glad to hear you are like our services across the city. ^Andy
Excellent Service
Jannita and Millie were excellent on customer service and sorted me requiring a refund and doing a gesture of goodwill for me as well.
8 april 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Hi Julie, Thank you for the 5 star review, I'm glad to Jennita and Millie delivered good customer service. I will pass on you comments. ^Andy
Unbelievable
Actually, I didn't expect my email could be replied during Easter Holiday, but you did. Many thanks for your help!
5 april 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Hi Pengbo, thanks for the 5 star review, glad were able to assist over the Easter period. ^Andy
Antwoord van Brighton & Hove Buses
Hi Iulia, thanks for the 5 star review. ^Andy
Brighton and hove buses merchandise
Brighton and hove buses always do a fantastic selection of merchandise
2 april 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Hi Rahin, thanks for the 5 star review. I'm glad you like our merchandise, we have more coming soon!
Outstanding Service
Excellent customer service via email or phone. The turnaround time to hear back or get the query resolved is excellent too.
Real humans, none of this AI 🤖 business.
31 maart 2026
Review zonder uitnodiging
Antwoord van Brighton & Hove Buses
Hi Irica, thanks for the 5 star review. Its always great to hear that you had excellent customer service. I will pass on your feedback onto the team. ^Andy
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