METROBUS Reviews 335

Amazing service from Carol .

The service is completely unreliable, 9 times out of 10 my bus is delayed or cancelled and not just by a few minutes, it’s an absolute joke. Unlike some people I cannot get a driving licence as I have a disability so I rely on these services to get to work and school. I always leave early to take into account of traffic and what not and yet somehow I’m still late. You can best believe there will be 4 other buses all going the opposite way at the exact same time tho! This is absolutely ridiculous and yet I’m still paying an arm and a leg to get around for a service that can’t even arrive on time.

Re Service 93, 10.45 From Dorking Station 1/5/26.
The vast majority of drivers are polite, careful, considerate of passenger needs and other road users. The driver of this service today is one I have come across a number of times, to me, he is top class - All the qualities you would want in the bus service - Very welcoming, excellent driver, very patient with everyone. Whilst not saying others do not have the same qualities, this man is amongst the very top performers. Well done Metrobus.

Was held hostage by a driver - the company didn’t care about the impact on passengers! What happened? Riding the number 10 bus, someone mistakenly pressed the bell, bus stopped, no one got off. The driver said he wasn’t going to move on until someone said sorry and kept us there, waiting, like we were naughty school kids (everyone on the bus was an adult). Their customer service didn’t care about the impact on passengers - awful service and treatment.

don’t try this experience because we printed 4 tickets out, only 2 came out and the bus drove past us after we waved it down this is ridiculous

Carol was amazing! So helpful. On a Sunday.... returned my Son's lost phone to us.

My son left a case with one earbud in it on the bus and just like Cinderella, the earbuds were reunited when I called Metrobus Lost & Found at 2 pm the following day, then met Carol at the Metrobus Crawley Travel Shop where she produced the pod.

Carol went the extra mile to take the time to find my sons lost property. So helpful

Sorry Nathan.I tried to contact you ,but just like last time it is impossible to get onto the website you have given me.Just goes on to the Main Metrobus one.The investigation you are talking about should have been taken up 2 years a go,but all i got was stupid excuses as how tickets booked online have got nothing to do with you at Metrobus,but unfortunatley the woman at Brighton and Hove slipped up this morning when she said she would get your ticket department to look in to it .Not all people that have to rely on Public transport are stupid and many of us understand the law and now something at last must be done about it.

Bought a weekly meteovoyager on key card online again as too much hassel doing it at Redhill station as frequently closed when it should be open, system breaking down and card machine pushed against the wall making it impossible to put card in and use pin and if I move it the whole thing goes off,thus last time it took about
10 minutes and missed
my train connection as broke journey just to do this.Card failed to activate on the bus for about the 9th time in 2 years yesterday.They assured me on the phone they had fixed the problem and it would be ready to use in about 6 hours and they would try and make sure it didn't happen again.So this morning it failed to activate again and I told them I wanted the money back in my account.Said it would take 3 to 7 days.They were a lot quicker taking full payment.Why is this still being sold online when it has no chance of working. TRADING STANDARDS MUST BE INFORMED.CLOSE THIS COMPANY DOWN.

Hayley was brilliant - thank you. And Phil and Millie

Bus driver didn't know the route and left us stranded 1km away from our destination with luggage to haul. Other passengers had the same misfortune.
His driving was erratic and uncomfortable. Customer services said the route changed 7 months ago - yet they haven't changed the bus stop signs..or told the drivers to help customers find the correct route. Shoddy.

Oh God, literally so so afraid that I lost my phone at Metrobus but the next day I call them save my phone thank you. I’m so happy I had a lot of daytime site and the phone was expensive as well. I’m so happy they did well they gave me my back phone they are so helpful great people I’m so thankful for them.

Amazing customer service, thank you Carol and the driver that handed in and kept my lost property safe, for me to collect back.

Polite staff. Collected lost property

Thanks to Carol she been very helpful

Terrible. One time about once a month.

Costs me being 40 minute late but won’t let you on for free

This is the 3rd time I have had to put ina bad review about this bus company .
They literally are a disgrace
Drivers not stopping for passengers some times
And metro do not care about it
Drivers do not give a damn about anti social behaviour
Like today on the 22 bus
Three teenagers on bus playing loud music
I asked them politely if they could please not make so much noise !?
I just got a loud of abuse
From them and other passengers
I told the driver where he told me to shut up and sit down
I got a lot of abuse
From driver
He then refused to tell me if the bus goes to dorking
I asked a passenger who said it doesn’t
I was told from a member of staff it does
On the phone before it does but it does not !!
The buses are always running late
No heating in winter
Indicator boards on buses never work
Just beware
I will walk or get a train in future

Lesley was absolutely brilliant! She helped me and my mum so much with an issue we had with our ticket! She was so kind and helpful, she truly made our day! Thank you