METROBUS Reviews 

The reply to my e-mail was prompt and very helpful. They took time to fully explain their answer.

After losing my mobile on the 200 bus on Saturday evening @ 7 45 I thought I would never see it again
I tried ringing it several times to no avail, however on sunay morning Carol answered it and told me where to retrieve it. She also went further and told me where to park for free. A lovely bunch of people in the office.

Great customer service to the amazing and brilliant ladies in the store today as I passed by today, to see if my travel card was handed in and to my surprise it appeared thanks a million Metrobus team for all your great hospitality and service

Kind regards Sonny Sharma

I have started to use Metrobus due to getting my disability card.
I have spent the last month getting to know how to get to my regular visits. I have been so impressed with the service that I have started to try routes further afield. Including Eastbourne, Brighton and Tunbridge Wells.
On the whole I have found the journeys easy to navigate. I have had to ask for help at times and the staff have always been polite, helpful and mostly well informed.
Some buses are extremely noisy and shaky and could probably do with being replaced but many are good.
I use a walker and have found it easy enough on the whole to get on and around there is one bus which has poles in the way making it too narrow for me to get through.
It is difficult to organise trips with my mother as her pass is an OAP one and can't use the bus until 9am from charlwood or 9.30am from Crawley. It means we miss a large chunk of the day and limits were we can go unless she pays. I do feel that if the bus is empty they could allow a little leeway. It would also be easier if all areas had the same start time. I understand they have to allow working people space but mum has worked her whole life so deserves a day out now and then.
I am intending to use the busses quite a bit on days out so there maybe updates later.

Very friendly and helpful

I left my phone on the 291. Carol and Lesley were so super helpful in contacting me.
Very happy I’m reunited with my phone.

Lost and found very helpful Phil and keyleigh could not be more helpful. Thank you so much.

it was great they were so patient even through my difficult situation!!me and my mum angelina are so greatful to kealeigh and lesley from crawley metro bus!!truly great workers 🤍

Tò the 35 line bus driver that tonight 23 June, didn't stop at the bus stop at 3.08 am near Borough while i was waiting, i Hope you spend your next two paychecks on medicine!
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Thank you for your reply. Gonna change One star tò four. Appreciate.

I would like to express my sincere appreciation for the outstanding support provided by David Brown, Team Leader in Customer Services.
Throughout the process of arranging our Keycard bus passes, David was professional, courteous and extremely helpful. His communication was clear and prompt, and he took the time to explain everything in a straightforward and friendly manner. The instructions regarding my daughter’s photo were easy to follow, which made the whole process smooth and stress-free.
As a customer, it is always reassuring to receive such efficient and considerate service. David’s professionalism and commitment to helping customers are truly commendable and reflect very positively on the organisation.
Thank you, David, for your excellent assistance. It was greatly appreciated.
I highly recommend the Customer Services team based on this positive experience.

Went this morning 12/6/26 as i lost my key card .Phil who dealt with my enquiry helped imediately very nice and professionally.
Thank you Phil,i couldnt sleep last night with so much worry ,i really appreciate the service and help you gave me.

Very grateful for Metro bus for retrieving my wallet. Carol was really lovely who works at the metro travel shop.

Carol at the Metrobus travel shop was very helpful and made me feel very welcome!

I forgot my bag on a bus and I thought id never find it again so I called the metro bus support and got it back the nextbday.

This new 500 service is great tried it on1/6/26/ ,Just two things I would like 1 in Eastbourne a depart time of 09.30.as I had to delay my trip a hour, as a OAP. and 2 if I had a suite case there are no racks that I have seen. they have them on the Croydon to Heathrow bus! Looking forward to my next trip.

i lost my wallet few weeks ago on a bus the man who was in the Redhill bus station office Phil who is usually based in Crawley lost property but was helping out at Redhill bus station that weekend , he was very helpful asked for my telephone number and he would check if driver of bus i was on would hand it in if found and he would ring me. one hour later i got the call to say it had been handed in by driver, ! Phil was very helpful and caring ie!took the time to listen ,
and thoughtfully said he would telephone me , a perfect gentleman. thank you Phil .

Very helpful when my son left his bag on the bus, they contacted his school before we even knew he’d left it

The two gentlemen were very friendly and helpful. Special thanks Phil who made extra effort to look up my list item although I had no reference given to me when I was called.

The 409 bus driver completely ignored me and did not stop

Really good staff and quick service thanks