had a booking from bus route for mini bus they arrived on time both directions and the driver, Ian, was a pleasure to have. he made it enjoyable and reassuring that we got to our wedding on time in G... Toon meer
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We used Busroute for transporting our guests from the local train station to our wedding. In general they were pretty good and would use again. Communications before hand were good with very prompt r... Toon meer
The booking process with Busroute was easy, and follow up communication excellent. Despite a 6a.m. start the bus was there at 5.40, ready to load and ensure a prompt getaway. Our driver was very frie... Toon meer
Fantastic trip. I was a little concerned that the bus might not turn up but can’t compliment the service enough on time lots of communication and driver was really nice. The busses themselves were cle... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Busroute is a Minibus and Coach hire company in the UK with 8500+ partners and a fleet ranging from 9 seater minibuses to 70 seater coaches. Be it a Wedding, Funeral, Corporate Event, Group tour, Airport Transfer or anything else, Busroute covers it all.
Contactgegevens
167-169 Great Portland Street, W1W 5PF, London, Verenigd Koninkrijk
- 07915645553
- bookings@hirebusroute.com
- busroute.co
4,3
Uitstekend
441 reviews
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Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Worst experience ever
Worst experience ever. Pulled over on the hard shoulder and got us all out of the bus to leave us there. Was arguing and threatening to fight. 2 people was not in the bus by 7.30 (they arrived in the bus at 7.32) and on the dot he was saying he was adding a £40 charge for it. Unsafe driving, he was arguing with other drivers, getting very close and overtaking, watching videos and on FaceTime majority of the drive, spent all the time watching his screen than the road. The driver was DEAN and our order reference is TR10774.
19 juni 2026
Review zonder uitnodiging
Antwoord van Busroute
Dear Customer,
We take passenger safety and driver conduct extremely seriously. However, after thoroughly checking our logs, the booking reference associated with your review does not match the details you have described here. We currently have no operational record of any such incident or driver behavior occurring on our journeys.
Could you please contact our team directly at quality@hirebusroute.com with your correct booking reference (TR) and booking details? This will allow us to properly identify your trip and immediately look into this for you.
Best regards,
The busroute Team
Driver was early was easy to book and a…
Driver was early was easy to book and a very good price in comparison to other places i looked
18 juni 2026
Review zonder uitnodiging
Would book again
Driver was friendly and helpful. Booking process was easy and service was exceptional.
19 juni 2026
Review zonder uitnodiging
Driver was brilliant and service was…
Driver was brilliant and service was great. Thankyou for making the day so easy and enjoyable.
20 juni 2026
Review zonder uitnodiging
Great experience using bus route
Great experience using bus route. The driver was spot on with his times showing up early to the event and before. Also the driver was a nice guy and let us crack on with the trip having a good crack on the bus
13 juni 2026
Review zonder uitnodiging
Do not recommend!!
I had a 16 seater booked for my wedding day to collect my guest to take them to London from Cambridge. The driver did not arrive and no contact from the company or driver at all on the day to inform me so my guests were waiting an hour!!
I called multiple times and spoke to multiple staff on the phone which they were making excuses saying that the bus broke down and it got in a crash. Even if this did happen I had no phone call or communication from this company. so we had to spend over £300 on 3 taxis for my guests to get to London.
They gave me a refund back for my outbound trip. But I do not recommend booking with this company!!
28 mei 2026
Review zonder uitnodiging
Antwoord van Busroute
Dear Leah,
Please accept our sincere apologies for the immense stress caused to you and your guests on your wedding day.
To clarify what occurred, the vehicle suffered an unexpected mechanical breakdown while en route to your outbound pickup. While the driver managed to get the vehicle repaired as quickly as possible to safely and successfully complete your return journey, we completely understand that the initial failure to arrive caused severe disruption.
Unforeseen mechanical accidents can unfortunately happen on the road despite our best efforts, but we deeply regret that this occurred on such an important occasion. A 50% refund for the outbound journey has been done, though we fully recognize this alone cannot make up for the trouble or the emergency taxi costs you incurred.
This is far from the standard of service we normally provide, and we are truly sorry for letting you down.
Best regards,
The busroute Team
Lovely service and very prompt
Lovely service and very prompt. Safe and secure journey !
13 juni 2026
Review zonder uitnodiging
Everything was great and would use…
Everything was great and would use again in tue future.
13 juni 2026
Review zonder uitnodiging
Great and flexible service
Great and flexible service. Would recommend if anyone is looking for coach hire for large group.
6 juni 2026
Review zonder uitnodiging
Top company
The driver was perfect, top lad. The organisation of the firm was top, great communication with myself ! 100% recommend
30 mei 2026
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Extremely efficient
Extremely efficient, kept us up to date at all times, no hesitation in recommending.
8 juni 2026
Review zonder uitnodiging
We have made 3 trips with this company…
We have made 3 trips with this company and everything went smoothly each time. Peter was very helpful, professional, and responsive throughout the process. The booking process was straightforward, communication was clear, and the service was reliable. Buses were on time and the journeys were comfortable. Overall, we had a very positive experience and would be happy to use this company again. Highly recommended.
30 mei 2026
Review zonder uitnodiging
Overall excellent communication and…
Overall excellent communication and service. Value for money.
I would highly recommend this company.
Thank you Peter.
Our driver Paul and Patrick
26 mei 2026
Review zonder uitnodiging
Will definitely recommend and will book again
Excellent company to book with, very fairly priced, arrived with perfect timing, fantastic customer service always available to reach on the other end of the phone which is always much nicer than having to send an email. very simple booking process and good prices! Will definitely recommend and use again
21 mei 2026
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Very efficient
Very efficient, great customer service . Lucas was great lots of info, called back to ask about our experience. Would definitely recommend Busroute ! .
16 mei 2026
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Worked out as expected in the end
We hired them for a wedding, and it all worked out in the end and we got what we wanted, but the process for finding a location for the pick up and how and when we would be in connected with the driver was a little confusing. All small things that could be easily sorted, and they were very friendly and professional when we communicated with them.
16 mei 2026
Review zonder uitnodiging
Great trip to the football
Great trip to the football, comfortable coach and the drivers Julian and Darren were both top notch. Will use this company for many more trips next season. Easy to book and deal with at a reasonable price, even match a cheaper quote. Shout out to Peter too who was very helpful and easy to deal with whilst booking 👍
25 april 2026
Review zonder uitnodiging
Terrible sales staff
Terrible sales staff, didn’t help me when I said I had a different offer. They said they couldn’t even tell me exactly which bus I would be getting when they were massively different. Wouldn’t recommend unless you know exactly what you want and are sure of this. Will not be using them again… just wanted to get to prom.
Edit: thanks for the response, I did not book it as I was not happy. One offer I received was TR98997 along with others. I was messaging on WhatsApp with the staff.
20 april 2026
Review zonder uitnodiging
Antwoord van Busroute
Thank you for your feedback. We take all comments seriously as we strive to provide a transparent and helpful booking experience for milestone events like proms.
However, after a thorough investigation of our records from the past several days, including a search for all inquiries involving price comparison, we are unable to find any record of a booking or communication matching your details.
We pride ourselves on accuracy and service, and we would like to get to the bottom of this. Could you please provide your booking reference number so we can investigate this matter further?
Booked a bus for a stag do
Booked a bus for a stag do, cancelled a week before we were to go. Costing me hundreds to find a replacement. Avoid company
10 april 2026
Review zonder uitnodiging
Antwoord van Busroute
Hi Andrew,
We understand the frustration a cancellation causes for a group event. However, we maintain a strict policy of never operating a vehicle that does not meet our safety standards.
As soon as it was determined that the scheduled vehicle could not be deployed, we notified you immediately and issued a full refund.
While we regret the timing, we will not compromise the safety of our passengers to fulfill a booking. We have acted fully in accordance with our terms and wish your group a safe event.
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