Blackwater Aquatics Reviews 296

I'm treated as a valued customer and friend on every transaction.

Well packed healthy live stock

Easy to work with. Fish came i. Great. Always had answers and help to get fish ship out to you safely. Very responsive to reply back for all issue and questions. Excellent customer service.

This was my first time ordering from BW Aquatics and my first time ordering a fish online; overall I was really impressed with their service! I originally placed an order for an alien betta but I was informed that they were no longer available- no problem! I was offered a choice for a replacement fish for no additional cost. I ended up choosing a betta imbellis. I recieved the fish here in New York City and he was alive and healthy! After a few hours of acclimating and settling into the 5 gallon blackwater tank I had set up, he was already showing vivid colors. This is my first time purchasing a wild type betta after years of buying from pet shops and I'm never going back!

Amazing customer service! They worked around my travel with shipping, shipping speed is crazy fast and the fish are uniquely gorgeous and very healthy. Highly recommend!

Very good communication slightly disappointed with fish as they were no more than juries compared to beautiful pictures in their prime
Overall satisfied
Will buy again

When I purchased the bettas, the temperature in my area was too high for safe shipment. I contacted BW and they were quick to respond and hold the bettas until the temperature was more reasonable for shipping. Later, when I received the bettas, they were not in the best shape, but they recovered and are doing well now. I would recommend BW to others, and I will also purchase more from BW. I also like the details about each betta species that are on the website including the endangered status. Keep up the good work and stay authentic. I think your continued success will depend on being authentic about the fish you sell and not become like every other betta seller selling what i call "candy colors" of lots of low quality generic bettas.

Beautiful fish, arrived quickly and so healthy.

Great communication, I had some questions before ordering. They were able to work with my timeline after ordering. B. Hendra arrived quickly and are very active!

There was a hiccup in shipping but 5 stars all around they resolved the issue literally within the hour.

All efforts were made to arrange shipping. Great communication as well.

Fish is coloring up beautifully and arrived healthy, safe and happy. Took maybe a week to get him used to pellets in addition to live. I think he ate all my shrimp so he definitely want going hungry!

1000% worth paying 5x petxxx chain store prices for healthy beautiful fish that are well cared for.

I’ve been working on a planted tank for Channoides for a while and throughout the process I was in contact with BW Aquatics. They really worked with me to assure my fish were going to be more than okay. I can recommend them to everyone! They’re amazing!

Reliable seller. Anyone who wants to start their journey with wild bettas should start here

It was amazing!!! From ordering to receiving my betta, I had a great experience. The communication was great. They responded very quickly to any questions I had and my fish arrived safe and sound❤️. I wish I could add pictures here because the bettas I received are BEAUTIFUL!! Thank you guys!!

I am impressed with the selection and web interface at BW Aquatics, and the streamlined purchasing experience. My only caveat was that with next day shipping, there wasn't much warning of when fish would arrive, once packed and ready. That just made it a little tough to make sure I was around to receive the animals. The fish I received were in good health and beautiful. A great resource for hobbyists! Overall, a good experience and would recommend for others.

Professional packaging. Fish were in great health. Fast shipping. Highly recommend

Their timely response to inquiries and overall customer service IS the best I have experienced from ANY business, online or big box. Just good people.