I couldn't input my credit card details for some unknown reason and when I phoned By Miles, a very helpful Tom emailed me directions. After 6 attempts, it was finally accepted. Such a relief!
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Lees wat reviewers zeggen
I've been with By Miles for many years and had a great experience of car insurance with them. Gutted they are no longer providing car insurance and I've had to go elsewhere!
Novel way of insuring your car….unfortunately they are ceasing this operation having a new owner with a new business strategy. By Miles allows the driver to take control of how much insurance they p... Toon meer
By Miles is a useful way of insuring a car if you have limited or restricted driving needs. I have Parkinson’s disease and don’t use my car much now. I only pay by the miles I drive so it’s very econo... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.
Contactgegevens
PO Box 882, Surrey Street, NR7 7EX, Norwich, Verenigd Koninkrijk
- 0330 088 3838
- hello@bymiles.co.uk
- bymiles.co.uk
4,6
Uitstekend
12K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very professional
It's been a very pleasant experience very professional service
9 februari 2026
Review zonder uitnodiging
Always attentive and helpful.
I have been with this company a few years now. The service is first-class.
8 februari 2026
Review zonder uitnodiging
Feedback of live chat
I have found the customer service support provided byMiles very helpful, and it has been possible to resolve every issue via the live chat
5 februari 2026
Review zonder uitnodiging
Fantastic and easy to keep track
Fantastic and easy to keep track.
Changed to a new car. Speaking with the service team helped me get exactly what I was looking for. Highly recommended
31 januari 2026
Review zonder uitnodiging
By miles has always been very helpful…
By miles has always been very helpful during the time I have had car insurance from them.
5 februari 2026
Review zonder uitnodiging
Great customer service
Great customer service. Shame it’s all coming to an end!
5 februari 2026
Review zonder uitnodiging
Fees and Tracker drained my car battery
Tracker drained my car battery
Had to pay a fee to cancel insurance rven though it was within 7 days
Avoid
They claim below it doesn't drain the car battery… but it does, you will find others have reported this issue online also.
6 november 2025
Antwoord van By Miles
Hi Courtney,
Thank you for your feedback. I'm really sorry to hear you've had a bad experience while with us.
In terms of the Miles Tracker, the way in which it operates is that it will periodically use your car's battery when the engine is off to ensure it's still connected to our network. That said, it uses so little power that it'd take several months to drain an average car battery.
Our Miles Tracker mainly uses the socket for the small amount of power it needs and reads engine codes, but it won't change anything on the car. The sort of functions it performs are standard and won't affect your car's electronics.
We typically need to charge a cancellation fee to cover the cost of setting up your policy, setting up your Miles Tracker, posting it out to you, and then arranging for its return. We do try to be as transparent as possible when you purchase the policy, which is why the cancellation fee is detailed on your quote page, in your policy schedule and documents and in our FAQs.
If you'd like to get in touch with us to discuss your this at all, you can give us a call on 0330 088 3838 or drop us a message via the live chat in your app or online dashboard.
Best,
Callum
Taking out insurance with By Miles was simple and straightforward
Taking out insurance with By Miles was simple and easy, and as a low mileage user it is great that I only have to pay for cover for the miles I drive. I don't understand why all insurers don't offer this facility, as it would be fairer on all road users!
5 november 2025
By Miles are a great company
I have been with By Miles for a couple of years and cannot fault them. The customer service is fantastic, communication very good and their costs are very competitive. I highly recommend them.
31 januari 2026
Review zonder uitnodiging
Love this Company
Love this Company. Really fair way of pricing cost of Car Insurance and additional features on their App that adds value to being a Member.
Had a reason to contact Customer Service with a query and Josh thankfully continued the efficiency of this Company.
Thanks again.
2 februari 2026
Review zonder uitnodiging
It was well organized and easy to…
It was well organized and easy to renew. I am sorry you are not insuring any more.
16 februari 2025
Review zonder uitnodiging
Great price because you pay only how…
Great price because you pay only how much you drive .
24 oktober 2025
Competitive price, easy app
Very competitive price and easy to use app. Device was installed in seconds. Happy customer.
30 oktober 2025
I had an issue with my car’s mileage…
I had an issue with my car’s mileage tracker not working, and I contacted ByMiles customer care for support. The team was very helpful and responsive throughout the process. They quickly identified the problem and arranged a replacement without any hassle. I’m very satisfied with the service and appreciate how efficiently the issue was resolved. Great customer care experience.
19 januari 2026
Review zonder uitnodiging
Excellent communication
Excellent communication, a quick response, reliable.
24 januari 2026
Review zonder uitnodiging
EFFICIENCY IS THE KEY
The young lady I spoke to was efficient and considerate. How I wish all agents could emulate her. Sent the necessary documents the SAME day by E mail TREMENDOUS!!!
22 januari 2026
Review zonder uitnodiging
I find it cheaper my car insurance…
I find it cheaper my car insurance policy. And the people very helpful and friendly.
23 januari 2026
Review zonder uitnodiging
Probably one of the worst service…
Probably one of the worst service providers I have ever experienced
Rude and unsatisfactory in every way.
Do not get insured by them
23 januari 2026
Review zonder uitnodiging
Antwoord van By Miles
Hi Darren,
Thank you for your feedback, I'm really sorry to hear you've had a bad experience whilst with us. This is not at all the experience we aim to provide, and we would love to look into this for you.
We're always here to help, so please do give us a call on 0330 088 3838 week days between 10am and 4pm or send us a message via the live chat feature in your app. You can also email us at support@bymiles.co.uk
Thanks,
Callum
Been insured by miles 5 years
Been insured by miles 5 years, always been good communication, been stress free experience the couple of times I've dealt with them, originally chosen them because they were cheap.
22 januari 2026
Review zonder uitnodiging
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