By Miles Reviews 

Since joining miles - I have always had 💯 satisfaction, with their professional approach and service. It is a shame they will no longer able to continue after September... Closing...

Quick efficient and knowledgeable service

Novel way of insuring your car….unfortunately they are ceasing this operation having a new owner with a new business strategy. By Miles allows the driver to take control of how much insurance they pay. Use the car less and you are recompensed. And it is especially useful for drivers who do not do a lot of miles per year.
Any communication with the By Miles Team has been informative and helpful. Happily I have not had to make a claim but feel that it would be efficiently dealt with. It is such a shame they are not renewing policies. I have enjoyed the simplicity of their system, and the recognition that some of us do not use our cars every day, and should not be paying insurance when the car is tucked up in the garage.
I now have to search out alternative insurance which I am sure will not come up to their standard or price.

The agent I dealt with was knowlegable and rapidly identified the problem and provided a solution which worked as promised.

My car was in for MOT and mechanic unplugged tracker which flashed up on my tracker.
I quickly informed miles tracker by email and got an immediate response
Very happy with quick and understanding team

Five stars are for receiving such a prompt response explaining that By Miles is actually closing but haven't as yet updated their telephone recording. To say I am very disappointed to receive confirmation of the closure is an understatement

By Miles is a useful way of insuring a car if you have limited or restricted driving needs. I have Parkinson’s disease and don’t use my car much now. I only pay by the miles I drive so it’s very economical.

Great company. Highly responsive staff in chat - real people, and very patient. Such a shame this company will be no more at the end of this year. Can’t fault it.

ByMiles is the best car insurance I have ever had. I felt everything was brilliant, the app - so personable, the offer, the service, the price. It was so easy to use this insurer (Its really sad they are no longer trading after the end of this year). Other insurers should take note!

Emma responded to my query quickly and efficiently.

By Miles is a very well run company, perfect for anyone with lower mileage on their vehicle. It’s so simple to adjust your policy without a huge expense. Very impressed

Generally great but refused to insure my new car for reasons not given. It is a Golf!

Really helpful. Unfortunate that the service is stopping

Great service.
I had a problem with my tracker and it wasn’t connecting and recording my miles, I felt that other companies would just assume I was trying to scam them. They sent out a new tracker and didn’t add any more miles onto my service, which I appreciated.
Great communication and response time.

Allways we need something to sorted out very helpful team and nice

The overall cost of my policy is affordable. If I hadn't chosen ByMiles when I did, I would have had to give up driving at a time when my health issues require that I keep my car. My independence is important to me. The service and app have never let me down. Customer service was excellent when I had my first accident last year. The repair was great. My only concern was that I was injured, and the chosen solicitors started my case, but so far it hasn't been resolved. I am sticking with ByMiles for the foreseeable future.

Always great service from this company. If you email they will respond very quickly and are always nice. It’s a shame I can’t continue my car insurance with them. Great company.

I had a query about disconnect for my car's service. Sorted in no time. Great customer service!

Great if you stick to specified mileage. Good service with regular updates on miles driven.