My order was picked up on Sunday. It was supposed to be delivered Monday. I was notified it was not ready on Monday and changed the delivery date to Wednesday. On Wednesday, I was notified that the or... Toon meer
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I started using bynext during COVID when my washer failed and I couldn't replace it quickly. As a care giver, who needs fresh linens and pajamas daily, the service was a life saver. It also saves on... Toon meer
Bedrijf heeft geantwoord
I've used ByNext for years now for both regular laundry and dry-cleaning and they've always been great. (They've never even lost a sock). They are very reliable and I particularly appreciate their com... Toon meer
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ByNext is the find of a lifetime, especially if you’re disabled like me. The app is easy to use, their response time is very fast, their team members (pick-up, delivery, and admin) are polite, nice,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
ByNext is a technology-enabled laundry, dry cleaning, home cleaning, and garment care company serving New York, New Jersey, Los Angeles, and the Washington, D.C. metro area. We provide wash & fold laundry, dry cleaning, tailoring and alterations, sneaker cleaning, home cleaning, and commercial services for businesses. Customers can schedule pickups and deliveries through the ByNext website or mobile app. Our operations utilize GreenEarth® cleaning technology and other environmentally conscious practices designed to reduce the impact of traditional garment care processes. We also offer membership options for customers seeking recurring service and savings. Since our founding, ByNext has served hundreds of thousands of customers and processed millions of orders across our service areas. To learn more, visit ByNext.co or contact our Customer Care team through the ByNext app.
Contactgegevens
Verenigde Staten
- bynext.co
3,9
Goed
62 reviews
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Quick pick up and drop off- the clothes…
Quick pick up and drop off- the clothes were prepared very well
29 september 2026
Delayed Delivery
My order was picked up on Sunday. It was supposed to be delivered Monday. I was notified it was not ready on Monday and changed the delivery date to Wednesday. On Wednesday, I was notified that the order was not ready. I called customer service twice after trying to connect with an agent via SMS message. After talking to an agent, the confirmed delivery and my order was complete.
28 september 2026
Antwoord van bynext.co
Dear Abby,
Thank you for your feedback, and we sincerely apologise for the repeated delays with your order.
We understand how frustrating it is to have your delivery rescheduled twice, especially after your order was picked up on time. You should have received clear communication and a reliable delivery as promised, and we clearly fell short in this instance. We also regret that you had to call multiple times and follow up via SMS before reaching an agent.
We are glad that once you spoke with our team, the delivery was confirmed and your order was completed. However, we recognise that this should not have required the level of effort on your part.
We have located your account details and are reviewing what caused the delays to ensure this does not happen again. Please accept our apologies for the inconvenience, and know that we are committed to improving our communication and delivery reliability going forward.
We appreciate your patience and hope to serve you better next time.
ByNext Customer Support Team
This is the second time I've had an…
This is the second time I've had an issue with this company. My clothes were supposed to be delivered this morning between 9:30am and 11:30 am which is the time I selected and the time on my receipt. However, when my clothes didn't come I looked on the App and they changed my delivery time to 7:30pm- 8:30pm without notifying me or getting my permission. I have now spent the last few hours trying to message them and someone responded "please give me a moment to check" over an hour ago and no response since. I'm very frustrated with the lack of communication.
23 september 2026
Review zonder uitnodiging
Antwoord van bynext.co
Dear Elizabeth,
Thank you for reaching out, and we sincerely apologise for the frustration this has caused. We completely understand your disappointment, especially as this is not the first time you have experienced an issue with our service.
You are right to expect that your selected delivery window would be honoured, and any change to that window should have been communicated to you in advance with your agreement. Changing the time without notifying you is not acceptable, and we take full responsibility for the breakdown in communication. We also regret that our response time left you waiting without a clear update.
We have located your account details and are looking into your order right now. A senior member of our team will be in touch with you directly to confirm the status of your delivery and address your concerns. We are committed to resolving this for you as quickly as possible.
We appreciate your patience and the opportunity to make things right.
ByNext Customer Support Team
Delivery has been delayed or cancelled…
Delivery has been delayed or cancelled every time. With no customer service. The app does not work neither does the website for customer service.
29 augustus 2026
Antwoord van bynext.co
Dear Hannah Gold,
Thank you for your feedback, and we are truly sorry to hear about your experience. We completely understand your frustration, especially with repeated delivery issues and the difficulty you have faced in reaching our customer service team.
This is not the standard of service we aim to provide, and we take your concerns seriously. You should be able to rely on us for timely deliveries and responsive support, and we clearly fell short on both counts.
We have located your account details and are actively reviewing your recent orders to understand what went wrong. A senior member of our team will be in touch with you directly to discuss your concerns and work toward a resolution. We are also flagging the app and website issues you mentioned to our technical team for review.
We appreciate you bringing this to our attention and hope to have the opportunity to make things right.
ByNext Customer Support Team
Very disappointing experience
Very disappointing experience. The pricing model is confusing, inconsistent, and far too expensive for the level of service provided. Charges were not clearly communicated upfront, which made the final cost feel unreasonable and frustrating.
Unfortunately, the customer service made the experience even worse. Communication was poor, concerns were handled dismissively, and there was very little effort to provide a clear explanation or resolve the issue.
For a dry cleaner charging premium prices, I expected much better transparency, professionalism, and customer care. I would not recommend based on my experience.
28 augustus 2026
Antwoord van bynext.co
Dear Alexandra,
Thank you for your feedback. We are genuinely sorry to hear about your experience and apologise for the frustration this has caused.
We understand your concerns regarding our pricing model and the lack of clear communication upfront. You are right to expect transparency, especially when paying premium prices, and we clearly fell short in this instance. We also regret that your interactions with our customer service team left you feeling dismissed rather than supported. This is not the level of care we aim to provide, and we take your feedback seriously.
We have located your details and would like to review what happened with your specific order and charges. A senior member of our team will be in touch with you directly to discuss your concerns and work toward a fair resolution.
We appreciate you bringing this to our attention and hope to have the opportunity to address the matter properly.
ByNext Customer Support Team
Another great laundry experience
Clothes were picked up at the scheduled time and were dropped off at the scheduled time
25 augustus 2026
Antwoord van bynext.co
DearJennifer,
Thank you for your review. We are so glad to hear that your pickup and delivery both took place right on schedule.
Reliability and punctuality are important to us, and it is wonderful to know that we met your expectations.
We look forward to serving you again.
ByNext Customer Support Team
They always do a great job with my…
They always do a great job with my laundry, everything is great
1 september 2026
Antwoord van bynext.co
Dear Irene,
Thank you for your kind review. We are so glad to hear that we consistently do a great job with your laundry.
It means a great deal to us that you trust us with your garments and that everything continues to meet your expectations.
We look forward to serving you again with the same care and reliability.
ByNext Customer Support Team
Bynext is very professional
Bynext is very professional, friendly and always complete the orders promptly. Their communication with the client is excellent. I always recommend bynext
1 september 2026
Antwoord van bynext.co
Dear Bonnie,
Thank you for your wonderful review. We are so glad to hear that you find ByNext professional, friendly, and prompt.
It is especially meaningful to know that our communication has stood out to you. Keeping our customers informed and supported throughout the process is something we truly value.
Thank you for your continued recommendations and trust in our service. We look forward to serving you again.
ByNext Customer Support Team
My pants were damaged and taken back to…
My pants were damaged and taken back to the warehouse. I was told to reach out to Claudia regarding the situation and I’ve never gotten a response back nor my pants back.
27 augustus 2026
Antwoord van bynext.co
Dear Bethany,
Thank you for bringing this to our attention, and we are truly sorry to hear about the experience with your pants. We completely understand your frustration, especially after being directed to a specific team member and not receiving a response.
We take full responsibility for the lack of follow-through on our end. Your pants were taken back for review, and you should have received clear communication about the status of your garment and what to expect next. This is not the standard of care we aim for.
We have located your details and are actively looking into your case. A member of our team will be in touch with you directly to discuss the matter and work toward a fair resolution as quickly as possible.
We appreciate your patience and the opportunity to make things right.
ByNext Customer Support Team
Bynext has been great for years with…
Bynext has been great for years with good communication and great clean folded laundry!!
26 augustus 2026
Review zonder uitnodiging
Antwoord van bynext.co
Dear E.S.,
Thank you for your continued trust in ByNext over the years. We truly appreciate your loyalty and your kind words.
It is wonderful to hear that our communication and the quality of your clean, folded laundry have consistently met your expectations. We look forward to serving you for many more years to come.
ByNext Customer Support Team
Laundry was clean and folded
Laundry was clean and folded. Jack was very communicative.
21 augustus 2026
Review zonder uitnodiging
Antwoord van bynext.co
Dear Hannah,
Thank you for your kind feedback. We are so glad to hear that your laundry was clean and neatly folded, and that Jack kept you well informed throughout the process.
We will be sure to share your appreciation with him. We look forward to serving you again.
ByNext Customer Support Team
Why was my order 150 dollars
Why was my order 150 dollars? i made a ticket for it and still havent heard back.
29 juli 2026
Antwoord van bynext.co
Dear Higgins,
Thank you for reaching out about your recent order. We completely understand your concern regarding the $150 charge and apologise for the delay in responding to your ticket.
We would like to look into this for you right away. To help us investigate, could you please share your order number or the email address associated with your account? This will allow us to locate your ticket and review the charges against our standard pricing.
ByNext's pricing is based on the weight of your laundry and the specific services requested. For example, our wash and fold service generally starts around $2.90 per pound, while dry cleaning is priced per item and has a $9.95 pickup and delivery fee. Once we have your order details, we can provide a full breakdown of your bill.
We are committed to resolving this and will have a member of our team follow up with you shortly.
ByNext Customer Support Team
Great and prompt customer service
4 augustus 2026
Antwoord van bynext.co
Dear Christian,
Thank you for your kind feedback. We are so glad to hear that you have received great and prompt customer service from our team.
We truly appreciate your trust in ByNext and look forward to serving you again.
ByNext Customer Support Team
Always helpful
Always helpful. Always communicate with customer about when a pick up is happening, if there might be a slight delay and when dropped off.
28 juli 2026
Antwoord van bynext.co
Dear Stacyz,
Thank you for your thoughtful review. We are so glad to hear that our team has consistently kept you informed throughout the pickup and delivery process.
Clear and timely communication is something we value greatly, and it is wonderful to know that our efforts have made a positive difference for you.
We truly appreciate your trust in ByNext and look forward to continuing to serve you with the same care and reliability.
ByNext Customer Support Team
Always on time
Always on time, clean laundry that smells clean yet not over saturated in laundry detergent. Very grateful. Thank you.
30 juli 2026
Antwoord van bynext.co
Dear Natalie,
Thank you for your kind review. We are so glad to hear that your laundry is always on time and returned with that fresh, perfectly balanced clean scent.
We truly appreciate your gratitude and your trust in our service. It is wonderful to know that we have met your expectations consistently.
We look forward to continuing to serve you.
ByNext Customer Support Team
Best Customer Service Ever!
What made my experience great is the superior customer service. I accidentally missed my concierge’s call when they dropping off my laundry. The ByNext associate, Jack, located the driver and coordinated the driver to return and drop off my laundry in a timely manner. Amazing service!
7 augustus 2026
Review zonder uitnodiging
Antwoord van bynext.co
Dear Angelica,
Thank you for your wonderful review. We are so glad to hear that Jack was able to assist you so effectively when you missed your concierge's call.
It is great to know that he located the driver and coordinated a timely return to complete your drop off. We will be sure to share your appreciation with him.
We look forward to serving you again with the same care and reliability.
ByNext Customer Support Team
My clothes were cancelled abruptly…
My clothes were cancelled abruptly during their delivery window last week Friday. The time slot moved and then just kept moving day by day with no update. Finally I got a reply yesterday from your team that they were delivered to the wrong house and have not been recovered so at this point I have paid for cleaning for it to be delayed a week and lose hundreds of dollars worth of clothes.
31 juli 2026
Antwoord van bynext.co
Dear Lynn,
Thank you for your message. We are truly sorry to hear about this experience and completely understand your frustration.
A cancelled delivery window, repeated delays with no updates, and the eventual loss of your garments is not the level of service we aim to provide. We take full responsibility for the failure in both execution and communication, and we apologise for the distress this has caused.
We have located your account details and are actively reviewing what went wrong with your order. A senior member of our team will be in touch with you directly to discuss the matter personally and work toward a fair resolution. Please be assured that we are committed to making this right.
We appreciate your patience and the opportunity to address your concerns.
ByNext Customer Support Team
Great customer service for an important…
Great customer service for an important part of my business. Occasional glitches are always handled well and with kindness.
5 augustus 2026
Review zonder uitnodiging
Antwoord van bynext.co
Dear KZ,
Thank you for your thoughtful review. We are so glad to hear that our customer service has been a reliable part of your business.
It is especially meaningful to know that any occasional glitches have been handled with kindness and care. We understand how important reliability is to you, and we truly appreciate your trust in us.
We look forward to continuing to support you with the same level of service and attention.
ByNext Customer Support Team
For the best - use ByNext!
I have been using ByNext for a few years now and whenever an issue arises (which is rare), customer service responds and quickly and professionally. I highly recommend ByNext!
26 juli 2026
Antwoord van bynext.co
Dear Kelly,
Thank you for your continued trust in ByNext over the years. We truly appreciate your loyalty and your kind words.
It is wonderful to hear that our customer service team has consistently responded quickly and professionally whenever needed. Providing reliable support is just as important to us as the service itself, and your feedback reassures us that we are on the right track.
Thank you for your recommendation. We look forward to serving you for many more years to come.
ByNext Customer Support Team
Paul was 5/5
Paul was very friendly, helpful and helped me reach a good resolution. Very happy with the customer service experience.
30 juli 2026
Review zonder uitnodiging
Antwoord van bynext.co
Dear Christina,
Thank you for your kind review. We are so glad to hear that Paul was able to assist you in a friendly and helpful manner and that you reached a good resolution.
We will be sure to share your appreciation with him. Knowing that our team members are making a positive difference for our customers is always wonderful to hear.
We look forward to serving you again.
ByNext Customer Support Team
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