Terrible Experience with Hartley Watches
I couldn't have had a worse experience with Hartley Watches.
My watch arrived on June 30 in non-working condition. I emailed the company immediately (that day) to report the problem, but despite the statement on their website that "we typically respond to emails within minutes and guarantee a reply in 12 hours," I didn't receive a response for nearly a week. I only heard back after sending additional emails and submitting messages through their website stating I'd be posting reviews on their company; then suddenly I hear back from them immediately with the claim that my original email went to their junk folder. I didn't believe this at all, but whatever, at least they finally responded.
They instructed me to replace the battery and agreed to reimburse me for the cost, so I took the watch to a local repair shop and had the battery replaced.
Unfortunately, replacing the battery did not solve the problem—the watch STILL didn't work.
On July 24, I emailed Hartley again on the same email thread to inform them the watch still doesn't work. I sent a video showing them the watch doesn't work. Once again, I've been waiting over a week and have heard nothing from them.
As of the date of this review, I have received a defective watch, have followed the company's instructions to replace battery, , have provided video evidence of the defect, and still have not been offered a replacement or a refund.
I have now filed formal consumer complaints against Hartley watches and am pursuing a dispute process through my credit card company in an effort to recover my money.
I would never order anything from this company again. They are TERRIBLE.
Update: August 11: STILL no response from Hartley to any of my emails about the broken watch and my request for a refund. I basicallly just gifted them $120. I can’t even put into words how much I loathe Hartley Watches.