Cadet Direct Reviews 

I've bought a few items in the past and everything has been fine. These were in stock items.

Over three weeks ago I ordered something that was not in stock. The website said I should expect delivery in about 7 days.

The moment I placed my order I got a confirmation e-mail saying that my order would be despatched (not delivered) in 1 - 2 weeks.

After nearly two weeks I asked for an update. I was basically told that I'll get it when they get it. No date was indicated.

After three weeks I again asked for an update. This time they couldn't be bothered to answer.

I still don't have my item...

I'll never order an out of stock item from them again and will only order in stock items if I can't get what I want elsewhere.

Delivery from Germany was quicker than UK mail. Received my Nato knife, great bit of kit for a very nice price. Cuts well, saw works though I found it bound, the black covering I believe. Great little spark thrower.

I ordered a water bottle and hat for my son’s cadet camp but was worried they may not arrive in time, the super helpful staff answered my email so quickly and went above and beyond to ship out items that day. All arrived on time as promised. Very impressed with the customer service and pleased with the quality of the items I have purchased. Will order again without hesitation!

Andy at Cadet Direct went over and above to ensure a great buying experience. I needed to get the order quickly and sent in a request that it be shipped as quickly as possible. Andy replied almost instantly to the email saying that the order had been packed and shipped already and that it would arrive the next day.

Great service, great communication and a great product. Thank you!

I’m surprised of all negative comments and reviews. I’m regular buyer on cadetdirect for my cadet son. It’s been Always fast delivery, always good products and twice excellent experience with support. Respond from support via email took less 20 h.

Over the last few months I have ordered 2 items from CadetDirect. Excellent service both times.

I've now placed three orders with them and always had delivery within a couple of days. Any questions I've had have been answered promptly. I would happily purchase from them again.

They take very long to silver i orders my boots and it took a month to arrive

It's 1 star because I cannot use 0, I made an order a week ago which, was not sent for next day deliver as described.

Now because their courier (Parcelforce) are failing to deliver for week, their email autoreplies and they don't answer the phone, I don't even know if I'll ever receive the item.

Also, I've sent cadetdirect and email, but they're so professional and their customer service is so good, that they didn't bother to reply...
It's obvious that the moment they take the money, the same moment, they forget that you exist...

Ordered a pair of cadet boots on Tuesday, they were dispatched on Wednesday and arrived Thursday - I emailed Andy to ask a couple of questions and he replied almost immediately - I could not be happier with the service, price and quality - thank you I will definitely recommend you to other parents of cadets

Well I'm most surprised at the reviews here for Cadet Direct. Which also trades as Survival Aids. (Not the original Survival Aids company of Penrith, these are in Crowborough. South East UK.)

This is in my experience of ordering from them a very good company. Where I've encountered any problems they have been very professional in getting back to my enquiries, customer service wise. Delivery was ok on my order and mostly what I ordered I got. Only thing outstanding is on back order with their suppliers. Other than that good experience. And I'm a returning customer of years coming back again years later I should add.

There's confusion on Trustpilot listing a bogus company ripping people off for survival bags and linked or labelled here as Survival Aids . Org. That's not the Survival Aids of Cadet Direct at Crowborough, which is a reputable great company I have found. ( They're not this lot mentioned here at Trustpilot entry trustpilot.com review survivalaids . org for the record. )
I will be ordering again from Cadet Direct, also AKA Survival Aids of Crowborough.

SITREP. Update. It sure took a while to come but I did finally got the outstanding item waited upon being a Highlander waterproof jacket. Some months back ago. Worth the wait. And since have ordered again from them. Now just waiting on my new order, having encountered an unexpected problem out of the blue today suddenly. First time ever experienced this kind of a problem. Will wait and see what happens. Could depend upon my future ordering. Good outcome from Post Office. Got mymissimg parcel. Happily.

Made an order which, was not sent on the same day for next day deliver as described.

Now because of a mess up with the courier they use I'm not going to receive it until next week, and because of the bank holiday means it will be almost a week for something that should have arrived next day.

Have requested a refund, will see what happens.

Just wish that if they advertise next day that they follow it through - they set the time frame for the order themselves. If they cant stick to it then dont offer it.

If I am wrong I apologise and on this occasion I feel I may have been a little hasty! After the weekend (obviously situations are different during covid times) cadet direct resolved the issue with a thorough explanation which I feel was true and appropriate, it is therefore correct that I amend my feedback accordingly!

It would be a zero but unable to do this! Ordered jetboil 100g gas canister on 9th February, by 19th no contact no delivery! I contacted on 19th no response apart from an email saying dispatched 24 hours. Ok so I accept a mistake may have been made no problem I thought! Then, however; I had a cheap alternative sent, was charged £7.46 per can plus delivery so was charged £22.39 for two gas canisters available on other websites and camping shops at £2.50 a tin! To say I feel ripped off is an understatement, I did try ring cadetdirect.com for an explanation however same as yesterday I got their answerphone! Do not use this company

Absolute shambles, placed an order, a week later no delivery, I emailed Cadet Shop and then phoned them, got a reply the next day apologizing and saying they will send out the order again, a week later I asked for a full refund as I still had not received the order, another few days later I received a full refund, I have no idea if they ever sent anything in the first place but I have never had this happen before.
shocking!

Ordered a sleeping bag with next day delivery. When the item never arrived, I called to enquire where it was. I was told that it had just been dispatched (a day late). The tracking reference showed it hadn’t been collected until after my call. It appears they had forgotten about the order until prompted.

I have been waiting nearly two months for a backpack and have now asked for my money back. When talking to them over the phone, they spoke to me like an idiot telling me I can have my money back 5-7 days. Go elsewhere people. Not good these lot

I was sent a fabulous carry case for my birthday but it was the wrong size.
When I called the company, Andy managed to get a replacement to me in no time.
That was difficult for him to organise during the coronacrisis. Letters take longer to arrive these days. But he was really friendly and super efficient.
He didn't even laugh at my choice of the hot pink.