Cala Homes Reviews 

4.601
•
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Martin Hales did an excellent job with the making-good repairs and painting. He took great care with the filling, sanding and preparation, ensuring everything was ready before painting. His attention... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The letterbox sealing gasket was found broken . The wall paints has also been damaged by the handle and letterbox as well. These are all resolved by great work of customer care team. Thanks for the pr... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

We have been really pleased with the customer service aftercare that we have received from Cala. Laura with the customer service team has been great at making sure we felt heard and has helped immens... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

We had tremendous customer support from the moment we began our Cala journey. Becky at the Fordingbridge site was amazing and this level of help continued with Jo and Liz when we decided to buy in... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Huizenbouwer
  2. ook in
  3. Woningbouwproject

Geschreven door het bedrijf

Cala Homes builds a range of houses and apartments in sought-after areas in Scotland, the Midlands and the South East of England. All Cala customers are independently surveyed by the Home Builders Federation after they move into their new home.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

5K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(4.601)

815 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

What a wonderful experience

What a wonderful experience they have made it. We were buying our family home and from start to finish it’s been nothing but wonderful we have been consistently bothering the team with viewings and questions, but they have been nothing but very helpful highly recommend and a big thank you to Maria, Edwina and Sophie

Thanks you so much

4 september 2026
Review zonder uitnodiging
Logo Cala Homes

Antwoord van Cala Homes

Hello George,

Thank you for leaving your lovely review about your experience with Maria, Edwina and Sophie.

Wishing you all the best in your new home.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

Brilliant comprehensive service from…

Brilliant comprehensive service from very knowledgeable sales person, Amanda. Susan was also great help. Thanks Eileen

6 september 2026
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Antwoord van Cala Homes

Hello Eileen,

Thank you for leaving your lovely review about your experience with Amanda and Susan.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

The Best Experience

I attended my information giving meeting today where Rossana and the site manager went through all the information regarding our plot and the site plans. It was so informative and it was great to get a good idea of what our new house and our street/ surrounding areas will look like. Rossana was great at explaining everything to us and we are just so excited to choose our kitchen/ flooring/ carpets etc. We can’t thank Rossana enough for making our experience buying our first home such a positive and exciting one.

7 september 2026
Review zonder uitnodiging
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Antwoord van Cala Homes

Hello Nicole,

Thank you for leaving your lovely review about your experience with Rossana.

We'll make sure to share this feedback with the team.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

Great Customer Service

We recently reserved a plot at Finchwood Park Meadows, and the entire experience from viewing the property to booking it was outstanding. Special thanks to Shyla, she was knowledgeable, patient and professional. We are now in the process of sorting out mortgage and will be moving soon.

27 augustus 2026
Review zonder uitnodiging
Logo Cala Homes

Antwoord van Cala Homes

Hello,

Thank you for leaving your lovely review about your experience with our team at Finchwood Park.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

New Cala Home purchase experience.

Maria, Edwina & Sophie were always available to talk to us through our journey to purchase our new Cala home. They were also very patient in helping to resolve many legal questions & potential issues. It made what could have been a very stressful experience much easier! Thank you & look forward to updating our review on completion of our Cala home.

7 september 2026
Review zonder uitnodiging
Logo Cala Homes

Antwoord van Cala Homes

Hello,

Thank you for leaving your lovely review about your experience with Maria, Edwina and Sophie.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

George the painter was doing touch ups…

George the painter was doing touch ups in our new build

Very nice gentlemen, quick to the work and thorough with it

Highly recommend!

7 september 2026
Review zonder uitnodiging
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Antwoord van Cala Homes

Hello Rachel,

Thank you for leaving your lovely review about your experience with George.

Wishing you all the best in your new home.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

George Fisher came round to our new…

George Fisher came round to our new build and was touching up some little bits that had been snagged from move in date.

Lovely guy, good chat and a good job done. No mess, tidies up and a quality finish.

Highly recommend and was lucky for him to land on our doorstep!

7 september 2026
Review zonder uitnodiging
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Antwoord van Cala Homes

Hello Rhys,

Thank you for leaving your lovely review about your experience with George.

Wishing you all the best in your new home.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

Lance Davis is an absolute asset to…

Lance Davis is an absolute asset to Cala, what a professional, warm and informed individual who hands down gives the best customer service.

Thank you Lance 🙌🏻

5 september 2026
Review zonder uitnodiging
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Antwoord van Cala Homes

Hello Salma,

Thank you for leaving your lovely review. It's great to hear about your experience with Lance.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

George is a credit to CALA

George is a credit to CALA. No job too small. Every job done to perfection

5 september 2026
Review zonder uitnodiging
Logo Cala Homes

Antwoord van Cala Homes

Hello David,

Thank you for leaving your lovely review. It's great to hear about your experience with George.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

An incredible experience with the CALA…

An incredible experience with the CALA Mindenhurst sales team ❤️

From the very first day we went to see The Glades at Mindenhurst and completely fell in love with the show home, right through to our completion date, we have received nothing but outstanding and incredibly personal customer service from Edwina, Sophie and Maria.

They have genuinely gone above and beyond to accommodate everything we could possibly wish for when creating our dream home. Every question, every concern and every little request has been dealt with with so much care and patience. Nothing has ever felt like too much trouble.

The communication throughout the whole process has been fantastic. What has really stood out to us, though, is how personal the experience has been. Edwina, Sophie and Maria have always taken the time to listen to us, answer all of our questions and make sure we felt reassured and looked after every step of the way.

Buying a new home is such a huge and emotional experience, and we honestly feel incredibly lucky to have had these three amazing ladies supporting us throughout the journey. They have made what could have been a stressful process feel exciting, enjoyable and truly special.

We genuinely cannot rate them highly enough. The experience we have had with the CALA Mindenhurst sales team has been absolutely incredible, and it is all thanks to Edwina, Sophie and Maria.

Thank you so much for everything you have done for us. ❤️ We are so excited to finally be getting the keys to our dream home!

5 september 2026
Review zonder uitnodiging
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Antwoord van Cala Homes

Hello Francis,

Thank you for leaving your lovely review about your experience with our team at Mindenhurst.

Wishing you all the best in your new home.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

A Fantastic Buying Experience

We’ve had a fantastic experience with Cala Homes from the very first time we visited the development in early April.

The team have been incredibly friendly, helpful and supportive throughout the whole journey. From choosing our home and changing plots, to upgrades and all the questions we had along the way, they have always been there for us. They kept us updated throughout the build, returned our calls, answered our emails and, most importantly, always made us feel looked after.

Buying a new home can be stressful, but the Cala team have made the experience much easier and more enjoyable for us. We genuinely couldn’t be happier with the service we’ve received.

Thank you to the whole team

4 september 2026
Review zonder uitnodiging
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Antwoord van Cala Homes

Hello Alfredo,

Thank you for leaving your lovely review. It's great to hear about your experience with our team.

We'll make sure to share your review with the team.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

Professional and caurteous

Martin was very professional, respectul and courteous while carrying out the works in my home.

4 september 2026
Review zonder uitnodiging
Logo Cala Homes

Antwoord van Cala Homes

Hello Maria,

Thank you for leaving your lovely review. It's great to hear about your experience with Martin.

Wishing you all the best in your new home.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

Rob Sutherland was once again…

Rob Sutherland was once again excellent. He is always polite and professional and a real asset to Cala homes. His work is always excellent and nothing seems to be a problem.

28 augustus 2026
Review zonder uitnodiging
Logo Cala Homes

Antwoord van Cala Homes

Hello Jason,

Thank you for leaving your lovely review. It's great to hear about your experience with Rob.

Wishing you all the best in your new home.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

Chris Denny has visited a few times

Chris Denny has visited a few times, always rectified the problem and has been friendly and courteous at all times.

3 september 2026
Review zonder uitnodiging
Logo Cala Homes

Antwoord van Cala Homes

Hello Susan,

Thank you for leaving your lovely review. It's great to hear about your experience with Chris.

Wishing you all the best in your new home.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

Thank you ‘The Glades’ Sales Team 😊

Maria, Edwina and Sophie are fabulous! We’ve had a long journey trying to buy a house from ‘The Glades’ and their communication, personable approach and genuine kindness has been so appreciated. We are very excited about moving into our new home and want to thank your team again for all of their help and support.

2 september 2026
Review zonder uitnodiging
Logo Cala Homes

Antwoord van Cala Homes

Hello Lucy,

Thank you for leaving your lovely review. It's great to hear about your experience with Maria, Edwina and Sophie.

Wishing you all the best in your new home.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

Our experience with Cala has been great…

Our experience with Cala has been great so far and Rossana and Fraz at Aurs Meadows have kept us up to date on the progress of our new home and always been super helpful and engaged when responding to our queries.

2 september 2026
Review zonder uitnodiging
Logo Cala Homes

Antwoord van Cala Homes

Hello Rachel,

Thank you for leaving your lovely review. It's great to hear about your experience with our team at our Aurs Meadows development.

Many Thanks,
Cala

Beoordeeld met 1 van de 5 sterren

Appalling Customer Care service. Again

We have been waiting for two years for a new font door. Yes, two years. We had an appointment for installation of our new front door on 27 August. This appointment had been made two weeks in advance. On the morning of the appointment we were told that Cala had collected our door but it did not have an aperture for the letterbox. Our door installation was then rescheduled for tomorrow, 3 September. Today we have received a message from a third party to say that our door installation will not be going ahead tomorrow due to staff illness. We were also told that Cala have still to collect our door! The message about our door appears to come from a local bathroom and wet room company. Obviously not who you normally get to fit a front door.
After fighting with Cala to get a new front door over the past two years, none of this comes as a surprise. Now just waiting for the bland response from Cala Customer Care, further delays and broken promises. All part of the Cala after sales service.

2 september 2026
Review zonder uitnodiging
Logo Cala Homes

Antwoord van Cala Homes

Hello Eric,

We're sorry to read your review and apologise for the continued delay and understand the frustration this has caused.

We understand our customer service team recently contacted you to advise that they are hopeful the door will be ready for collection next week and that they will provide a further update once this has been confirmed.

Kind regards,
Cala

Beoordeeld met 5 van de 5 sterren

Highly recommend this team!

Tony, Demi & Jo at the West Craigs development have been extremely helpful and professional through my new home journey. Fantastic team!

30 augustus 2026
Logo Cala Homes

Antwoord van Cala Homes

Hello Stacey,

Thank you for leaving your lovely review. It's great to hear about your experience with our team at our West Craigs development.

Wishing you all the best in your new home.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

Cala homes Wimbourne.

We found Cala homes Wimbourne extremely professional. They were a great help with buying our new home.
Liz Allsop was excellent, she was very professional, informative, warm and made our viewings a pleasure.

23 augustus 2026
Logo Cala Homes

Antwoord van Cala Homes

Hello,

Thank you for leaving your lovely review. It's great to hear about your experience with our team at our Wimbourne development.

Many Thanks,
Cala

Beoordeeld met 5 van de 5 sterren

Recently purchased a house at Cornhill…

Recently purchased a house at Cornhill village with Carol and Neil and the buying experience has been fantastic. Responses are always prompt, clear and concise. They really have taken the stress away from buying a new house.

30 augustus 2026
Review zonder uitnodiging
Logo Cala Homes

Antwoord van Cala Homes

Hello Ruth,

Thank you for leaving your lovely review. It's great to hear about your experience with our team at our Cornhill Village development.

Wishing you all the best in your new home.

Many Thanks,
Cala

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