Cala Homes Reviews 

We have just bought our first home with Cala at Buckler's Park and the service we received was outstanding right from the get go. A special mention of Shyla who is one of the most warm and caring people you will ever meet. Of course everyone at Cala made the process enjoyable but Shyla went above and beyond what was required .Keep it up guys!!

We first decided to look at Cala homes back in July 2025 and went to the show room at Bucklers park where we met a very professional lady called Shyla who explained the process and showed us the properties that we we're interested in.
We ended up buying a a property on Hailwood Avenue which we are very happy with Shyla is a true professional at her job kind caring and knows her job inside out and as a company if you could clone her you would be unstoppable in the new housing development.
She is brilliant at what she does

Regards Nigel Parsons

We recently had the pleasure of a visit from Andy Stevens, an operative from Cala Homes Chiltern, at our Cala home in Knights Grove, Newbury, in June 2026, to carry out reparative works. We are delighted to report that our experience was excellent throughout. Andy conducted himself in a highly professional manner, delivered work of an exceptional standard, and left the property clean and tidy upon completion. It was evident that he takes genuine pride in his work and is committed to providing the highest level of customer service. We would like to formally recognise the outstanding job Andy did and commend him for his efforts.

Tracey, Sales Consultant at Woodchurch has been brilliant. She has been both friendly and professional throughout our journey so far in purchasing a Cala home. Keeping us fully informed, with prompt answers to our numerous questions.
We’d like to thank Tracey for making the experience of buying a new home enjoyable, rather than stressful.

Lee shows care in everything he does, his experience and dedication shines through in his work. He is an asset to Cala and takes a pride in his work. Thank you Lee !

Carla Handymen Chris and Martin did another great job. And thank you Claire in customer service for organising the repairs promptly.

Martin Hales & Chris Denny have been to sort out my wardrobes that were not closing properly. They have made them work properly again. Hoping this will last as it is the second time. Not there fault at all. They are always so helpful so polite. Thank you lads for doing such a great job. Thanks Cala

A big thank you to Molly for a first class customer support service, keeping us informed on what was happening and when the Operative would there to finalise the work.

I have been in my Cala Homes house 9 years and in that time it have had numerous problems from and old Ground workers car park under my lawn to pressure issues with the plumbing to poor finishing.

I now have an issue with rot in my timber windows. We were sold the homes with a 10-15 year warranty on all the window and doors. However, the contractor appointed by Cala has gone into administration.

Cala has insisted that this isn’t there issue and I am to “source my own repairs elsewhere”. As far as I am concerned I purchased my house from Cala Homes and they should honor my defect irrespective of one of their nominated suppliers/contractor going into administration.

I still have not had a reply by email, as they don’t answer there phones, within the 4 working days they have stated in there standard no-reply email.

As far as I am concerned they way they have dealt with issues matches house my house was built, poorly.

Chris Denny came today to continue with the ‘snagging jobs’ in my new house. He is an absolute delight to have around. He’s friendly, professional and thorough.
So happy with everything he has done!

Marius from Cala NHC has completed two snagging issues on our Cala home now and I am amazed at how efficient and effective he has been. The standard of his work is, in my experience, quite exceptional. Not only that he seems a very nice person.

so far i’m just at reservation stage but it’s been great - sales consultant has been amazing and email correspondence and phone contact really good.

Stage : Property Reservation. Sales advisor very helpful.Legal process fairly straightforward.

I went along to your development killearn today and was met by vickie who was so friendly and welcomed us in the view your show home, not only was vickie friendly and welcoming she is also very knowledgeable and was able to answer all my questions she is a credit to Cala

Lorraine at the Shrivenham development was friendly,helpful and professional.

vickie, the show room manager was very friendly and knowledgeable answering all of our questions and allowing us time to look around the show home.

Despite unsubscribing multiple times and even emailing them directly, they refuse to stop sending me promotional emails. This is against UK GDPR laws.

Martin Hales was incredibly helpful today, as he has been previously when attending my property. He was polite, responsive and did a good job. Going above and beyond to make sure he fixed all of our doors and helping us to figure out how to solve the problem ourselves should it happen again. I can’t recommend him highly enough

Our experience with Cala has been nothing but outstanding, from our many visits to the show home to speak to the site sales staff (Fiona), after sales, through to the site managers Rich and Kevin. Cala at the Willows has been an A* experience. The icing on the cake, small things like providing a welcome pack with a kettle, tea, coffee, sugar etc for completion day and a wonderful touch to provide a white company diffuser, hand wash and towel. It's the little things that make the difference along side the build quality which is second to none.

We reported a problem with our new build house in Didcot to Abby in customer services, an appointment for two visits was arranged promptly for Simon to inspect and carry out the necessary repairs.
Simon was punctual, friendly and professional. Very happy with the completed repairs.