I was over the moon yo finally get my smart meter installed... I'd been waiting since February! The previous appt was cancelled by Calisen at 1 hour's notice and no reason given, I had to get on to my... Toon meer
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Lees wat reviewers zeggen
Couldn’t fault the guy who did the work, he was great. Very understanding of my awkward and archaic boiler system. I have dropped one star as in the very first phone call I stated the problem my flat... Toon meer
Bedrijf heeft geantwoord
Again the same guy came to BR6 area refuse to enter the house to do his job once again the thing I don’t understand why is this guy still got a job? This is the second time he’s not done he job at thi... Toon meer
Good choice of time slots and easy to book. Installer arrived on time, was polite and helpful. Having checked that the smart meter could find a signal, the whole process took about 90 minutes. Given a... Toon meer
Bedrijf heeft geantwoord
3,8
Goed
1K reviews
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Heeft 49% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Waiting for a smart meter for 18+…
Waiting for a smart meter for 18+ months multiple canceled appointments. Just this recent group has been canceled twice already and now they want me to wait another month,
I am disabled and they are aware of this yet they still repeatedly make me organise my day around their appointments and then dont show.
Will be reporting to ombudsman when I am feeling well enough
27 juli 2026
Review zonder uitnodiging
Antwoord van Calisen
Hi - we're sorry to hear about your experience and the repeated appointment issues you've encountered. We understand how frustrating this must be, particularly given the length of time you've been waiting. Please contact us at trustpilotqueries@calisen.com so we can investigate this further.
The man left my apartment smelling gas…
The man left my apartment smelling gas and did not guide me through the process.
27 juli 2026
Antwoord van Calisen
Hi - thank you for your feedback. We're sorry to hear about your experience and the concerns you've raised following your installation. Please contact us at trustpilotqueries@calisen.com with your details so we can review this further.
Antwoord van Calisen
Hi - thanks for taking the time to leave us a review!
Friendly and efficient team
Friendly and efficient team. The guy explained well what the meter change involved and how to read the new meter. No problems since the change. Thank you.
27 juli 2026
Antwoord van Calisen
Hi - thanks for leaving us a review! We're delighted you were happy with the installation and that the engineer took the time to explain everything clearly.
Frustratingly we have been left without…
Frustratingly we have been left without broadband following installation of the new meter. Hopefully an engineer will be able to rectify this tomorrow but has caused us considerable difficulty as we work from home.
27 juli 2026
Antwoord van Calisen
Hi - thank you for taking the time to leave us feedback. We're sorry to hear about the issues you've experienced following the installation and the disruption this has caused.
Please contact us at trustpilotqueries@calisen.com if you are still experiencing issues following the next visit.
Device is not connected to meter
Device is not connected to meter. No instructions were provided
17 juli 2026
Antwoord van Calisen
Hi - we're sorry to hear about the issues you've experienced with your display and the lack of information provided following installation. Please contact us at trustpilotqueries@calisen.com with your details so we can investigate and see how we can help.
Had our smart meter fitted today
Had our smart meter fitted today. The engineer Joel was on time and very good, explained everything we needed to know
20 juli 2026
Review zonder uitnodiging
Antwoord van Calisen
Hi - thanks for taking the time to leave us a review! We're delighted Joel provided a great service and took the time to explain everything clearly.
The technician came and readied the…
The technician came and readied the system but then said you were all out of meters so he couldn’t put one in. He said I needed to contact my supplier. This is not acceptable
17 juli 2026
Antwoord van Calisen
Hi - thank you for your feedback. We're sorry to hear about your experience and appreciate the frustration caused when the installation could not be completed as planned. Please contact us at trustpilotqueries@calisen.com if you would like us to review your case.
Installation of a new smart metre
Your engineer was polite and friendly and went about his work quickly and efficiently. When he finished installing the smart metre he took the trouble to explain everything to me which I found very helpful.
17 juli 2026
Antwoord van Calisen
Hi - thanks for leaving us a review! We're pleased the engineer provided a friendly and efficient service and took the time to explain everything clearly.
Efficient and courteous service by…
Efficient and courteous service by Calisen service fitter.
13 juli 2026
Antwoord van Calisen
Hi - thanks for taking the time to leave us a review! We're pleased you found the service efficient and courteous.
I liked how I received a phone call to…
I liked how I received a phone call to let me know they were on their way. The gentleman was very polite and efficient
13 juli 2026
Antwoord van Calisen
Hi - thanks for your feedback! We're pleased the call ahead was helpful and that the engineer provided a polite and efficient service.
He turned my heating on i only had it…
He turned my heating on i only had it on hot water. I didn't notice until 6 days later that i touched my radiator then checked my boiler and ot was on water plus heating which i turned off which has cost me extra money
13 juli 2026
Antwoord van Calisen
Hi - we're sorry to hear about the issues you've experienced following your installation. We appreciate you taking the time to bring this to our attention. Please contact us at trustpilotqueries@calisen.com with your details so we can investigate further.
Great experience
The engineer who was installing was just great, explaining everything, being very polite and service oriented
17 juli 2026
Antwoord van Calisen
Hi - thanks for taking the time to leave us a review! We're delighted you had such a positive experience and that the engineer took the time to explain everything clearly.
The smart meter was installed in no…
The smart meter was installed in no time with very little disruption. Excellent service
29 juni 2026
Antwoord van Calisen
Hi - thanks for leaving us a review! We're pleased the installation was completed quickly and with minimal disruption.
Charming gentleman
17 juli 2026
Antwoord van Calisen
Hi - thanks for taking the time to leave us a review! We're delighted you were happy with the service provided by our engineer.
Great Job, well done.
Engineer turned up on time, did the job, left it all tidy and taught me how to use it.
17 juli 2026
Antwoord van Calisen
Hi - thanks for leaving us a review! We're pleased the engineer arrived on time, completed the work efficiently and took the time to explain how everything worked.
No fuss installation
No fuss installation. Helpful to have the phone call to advise of slight delay in arrival. Good customer service and care.
17 juli 2026
Antwoord van Calisen
Hi - thanks for your feedback! We're pleased the call ahead was helpful and that you received the level of customer service you expected.
Simple switch over
Simple switch over, all done in good time. Team were polite and efficient.
17 juli 2026
Antwoord van Calisen
Hi - thanks for taking the time to leave us a review! We're delighted the installation was completed efficiently and that the team provided a polite and professional service.
Antwoord van Calisen
Hi - thanks for leaving us a review! We're pleased the communication was clear and that the engineer took the time to explain the process throughout the appointment.
All quick and easy
All quick and easy. No problems and the fitter was very smart and pleasant.
17 juli 2026
Antwoord van Calisen
Hi - thanks for taking the time to leave us a review! We're pleased the installation was quick and straightforward and that the engineer provided a friendly service.
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