Calisen Reviews 

I have had PVs for 15 years and the meters worked perfectly. I had a replacement inverter and battery installed and it all worked perfectly, I noticed that rEd was flashing on the import meter. I contacted ecotricity and they said they would contact you. (I have resisted having a smart meter because many of my friends have had problems subsequent to the installing). I asked to have a non smart meter but was told that was no longer possible. I reluctantly agreed to have one put in. My appointment was for between 12 and 4 so waited in, The engineer arrived around 4,30, He was very pleasant and helpful and told me about Axel (which I assumed was part of the Calisten appointment. He started filling in their form on my laptop but was unable to complete it. He installed the meter but was unable to get the inverter and battery connected (he spoke with his technical support ), My power was off for over 4 hours and when it came back on my 17 year old solar water system didn't work (it did eventually come back on.... old capacitor apparently) but he left me with a inverter and battery that were not working. He said that I should call my installer who "100% could get it up and running". 2 days later the installer managed to get the inverter working and I didn't notice that the battery was not working. The engineer did not give me an in house display (apparently they had run out) or any instructions (as specified in the appointment email,
The meter is too high for me to see and when I stood on a chair to see what it was reading I just got a welcome message.
The engineer was at a neighbouring property yesterday so I asked him to tell me about the meter
he said that it was fine and when the display arrived I would be able to see everything, He looked at my giveenergy site on my laptop (which he had also previously installed) and that was when I realised that the battery was not working. He left telling me to contact the installer, I did this and he tried to connect it with the inverter but it failed again

Before the meter change everything was working really well, I now have a battery that doesn't work and I feel REALLY upset and don't know what to do.

It very is hard for a post-stroke person in their 70s who is not confident with computers or all this digital stuff to cope with (and who to trust) and hope that Callisten will sort it out

I truly wish I'd never let Callisten into my house in the first place

Three times a no show! No more comments required!

5star on the day...... instructions / communication between ecotricity and Calisen poor.

I've night storage heaters so I had the related meter installed. The installation guy was good.

Still waiting for my Smart meter display from Ecotricity...

The engineer phoned to advise when he would arrive, he was friendly, completed the work promptly and didn’t leave any mess.

Really friendly technician great service

Appointment was scheduled for 12 to 16. Done at 1930

Very efficient person. Made no mess and it all went smoothly. Hr explained how it worked

Really nice guy who turned up on time. Did it all very well. No complaints at all

Appointment made easily and Engineer called beforehand to confirm time which was greatly appreciated

Engineer was on time. Quick, efficient and polite. No problems withe the new system that I can see.

The engineer was very quick and efficient

no time wasted and operatives were pleasant and sociable

Engineer was pleasant, friendly and respectful.

After a 12 month wait with two last minute cancellations my meters were finally installed today by John and his apprentice marta ,they arrived promptly at 8am and were done and dusted by 10 am they were both very professional,clean and tidy and worked well together if this gets back to them give them my very best wishes and thanks for a job well done from bob Angus in Carlisle (the guy with the trains )

The person who installed the meter was on time and so polite and we had a bit of banter wich was nice and he left the place so clean and tidy

Miles, the young man who installed the meter was very helpful and answered all our questions. He let us know when he would arrive, got on with the job and was very pleasant. I would give him 5 stars, but have given the overall experience 4 as he was unable to give us an In Home Display as he said despite being on order they were in short supply.

Great. Easy, straightforward and friendly service.