TransUnion UK Reviews 

They have inputted the wrong information on my credit check. Called them 1+ month ago the lady was very helpful on the phone, however have emailed 3 times (as request by the phone call) for an update and nothing back.
No help at all.. have left me unsure of what to do now as cannot move forward in my house build process!!! Very disappointed

Very untrustworthy.
They stating false information.
I wrote to them twice.
No response.

I gave a two star rating only because the only person I dealt with via email was very polite. Beyond that, I cannot think of any other company that takes so long to update records and provides such horrible service. After a 2nd contact with them, I still haven’t heard anything. Still waiting weeks. I’m drafting a letter to the powers that be with my frustration. It’s disgraceful this company is performing so badly and no one wants to step in to help consumers.

For a year now Transunion have not rectified I am on the Electoral Role. In the past year emails have gone back and forth including confirmation from my council that I am on the electoral role and have been for over 20 years. Equifax and Experian show that I am and according to my council all credit report companies get the same information. Transunion have taken off a whole line of my address, which is where the problem is. They need to match!
Someone at Transunion is inputting wrong details and this is shameful as it has affected my credit rating them, which in turn affects deals with car, home insurance and mortgage renewal.
I'm contacting The Financial Ombudsman as this has gone on for exactly 1 year this month.
Transunion have no diligence and just don't take this matter seriously.
This is extremely stressful and wastes so much time trying to resolve.

They are so bad. They depreciate your credit score heavily but appreciate it slowly. It is very apparent that their main objective is to keep people perpetually on lower credit scores!!

I can get a credit report through Credit Karma and Experian, but TransUnion can't identify me. Beyond hopeless. Why does this organisation exist?

I have been trying to get through to Transunion. Impossible! The person who answered after 20 mins couldn't hear me. I tried again for over an hour; no dice! What is the point if being a credit agency if people can't get through to you to correct serious errors on their account. It's unbelievable! I wish that I didn't have to deal with this organisation. Totally abysmal!!

I have a perfect credit history and was turned down for no reason on an opportunity for a 3 stage payment plan with PayPal......you give PayPal a bad name

They've got an EE debt on my account when lve actually had an EE contract on my son's account for 7 years... every payment is up to date.. I've never had my own account with EE..l hqve never dealt with EE myself l have no reason to have one.. TransUnion refuse to take it off saying its right when it isnt they are building credit files with false information this company should be closed down immediately and their license taken away

Not Good very bad agency I pay 3 years monthly car insurance they didn't add on my credit report i already register to vote for last many years but in their system not Very bad experience Experian is much better and realible in my experience

This is one of the worst companies I've ever come across. I cannot believe it is being used as a credit reporting guru. On two occasions, I've sent them an email requesting my electoral address to be changed (including scans of confirmations from the councils)- they replied after 2 months (as if nothing happened) if I could send them the confirmation - when eventually updated it after months, they set the start date to a year after I moved into the new address (despite me asking them to enter the date right). Ignorant imbeciles - is there anywhere I can report them to be added to a blacklist?

Transunion is like an old STD that you cannot get rid of, scammers comes to mind. After a rogue mortgage advisor insisted on me signing up to get my credit file 4 years ago, this scamming low life Company keeps trying to STEAL money off my debit card.

AVOID THIS EASTERN EUROPEAN SCAM CENTRE.

My bank is now using TransUnion for credit file purposes. While reading their report i spotted an error so i made contact to try and get the error corrected. This was back in August. In December the company sent me an email saying they were investigating i could expect a response in 28 days. Well that didn't happen so made a complaint. My complaint was upheld and they accept they didn't act correctly when they received my complaint. However despite this the error that caused me to make contact with them remains unresolved .

Merged my account with someone of the same name so my credit rating plummeted. Have been trying for over 2 months to get it sorted and they suggest I contact all of the accounts myself rather than them sort out their mistake. Shambles and as all the other reviews zero customer service.

Impolite and incompetent staff ! unhelpful! horrible experience ! zero star is the best that should give to this company.

I was scammed by scammers a few months ago and then it affected my Cibil score when I explained it to Transunion they understood this and after their process they helped me completely and removed those faults from my Cibil. Thank you so much Transunion, you are amazing. Special thanks to Hedy, Tomy and everyone who I spoke to in Transunion as they were all so much helpful.

Thank you United Kingdom.

Utterly useless Credit scoring system. NatWest Bank uses them, but their system doesn't work at all. I've had a credit card since the 1980s (never missed a payment), yet Transunion says I don't have a credit card. I've been on the electoral roll since the 80s, but Transunion thinks its been 18 months. Transunion complains that I only have accounts with two banks, as if that's bad (I don't understand this at all). It doesn't seem to know that I have an ISA with a 3rd bank. It says I don't have a mortgage (never missed a payment), yet I do. It says I don't have any loans, yet I do (never missed a payment). I have tried telling them, but they blame the banks, and my banks blames Transunion, so my credit score with them is rubbish and no one at Transunion will take responsibility. Credit scoring companies need an Ombudsman organisation to oversea these companies and ensure they are doing their jobs properly.

I don’t know why Halifax uses them.Costumer service does not exist,credit score is inaccurate all the time,they seem to be very dodgy and scammy.I started to doubt the are legal,

I have, ironically, an excellent credit rating with them but the evidence on which it is based is sooo flimsy. (1) I have paid the same water company for decades (though they tell me it's just 18 years) and (2) I pay off my credit card every month without fail. When I check my details I find that they never have the accurate balances for my various current accounts, even with the bank that provides me with access to Transunion. They show no interest in knowing what financial assets I may have, instead they encourage me to seek a greater credit card allowance, which I do not need. They are as woefully ignorant as were the credit rating companies that vouched for companies before the 2008 crash.